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871 Reviews of Royal Moore Toyota - Service Center
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May 19, 2018
As always the best customer treatment around! Always have such a great experience here! Officially the only place in oregon I'll take my landcruiser! Lisa in Service always takes awesome care of m Always have such a great experience here! Officially the only place in oregon I'll take my landcruiser! Lisa in Service always takes awesome care of me and they know cruisers! Thanks again! More
by Fletchsj56
Employees Worked With
Lisa Smith
Helpful May 08, 2018
Honesty and friendiness I sent my car to Roayal Moore for regular maintenance ($44.95 with a coupon) and diagnosis for air conditioning. Firstly Lisa said $130 for A/C diagno I sent my car to Roayal Moore for regular maintenance ($44.95 with a coupon) and diagnosis for air conditioning. Firstly Lisa said $130 for A/C diagnosis. After two hours waiting, she said couldn't find the problem and probably needed $240 more for detailed check. I went home for lunch. In the afternoon, she called me said "find out the problem and need $900 for replacing a A/C Amplifier. But we need wait until the part arrived tomorrow." Next day, I went to take my car with a little upset because of the unexpected big charge. Understanding my situation, Lisa agreed I could order the part by myself to save some money and charged me only totally for $269.95. She explained the deducted $120 was due to continued diagnosis took only one hour instead of originally estimated two hours. I was surely happy. After receiving the part ($467) I ordered, I went to Toyota again for installing the A/C Amplifier today. Originally Lisa said $300 for labor fee. But after about one hour waiting, she charged me only $150 with a sound air conditioning system. What a friendly and honest service advisor! Lisa is indeed the best service advisor I've ever met in USA and Taiwan Toyota companies for my passed thirty years. More
by Juang
Employees Worked With
Lisa Smith
May 05, 2018
Amazing Experience - Connie I was getting a tune up on my RAV4 and thought I would just ask some questions about my current lease and how Royal Moore Toyota could help me reduce I was getting a tune up on my RAV4 and thought I would just ask some questions about my current lease and how Royal Moore Toyota could help me reduce my monthly car payment. Henry didn’t pressure or lead me in a direction I didn’t want to go. Not only did I get a sweet ride my monthly payments were reduced. Henry was there with me the whole day to make sure it all went as planned. I will always go to Royal Moore Toyota for everything. More
by Connie Shanhols
Employees Worked With
Nate Taylor, Nick Lee, Ray Valero, Henry Yinger
April 26, 2018
Top Notch Customer Service Had to bring in my 2011 for a sensor issue. Spoke to Rick Murray who assigned me to George in service. George was nothing less than fantastic. He w Had to bring in my 2011 for a sensor issue. Spoke to Rick Murray who assigned me to George in service. George was nothing less than fantastic. He was efficient, effective and caring. Great sense of humor too! All of the other staff was exceptional also! More
by Steven S
Employees Worked With
Other Employees :
All the cashiers and rental employees!, Rick Murray
April 10, 2018
Honesty and Best Care for Customers RICK MURRAY, Service Manager always help you and honest. He is the best Service Manager in Portland Metro Area that I ever experienced. His staff is v RICK MURRAY, Service Manager always help you and honest. He is the best Service Manager in Portland Metro Area that I ever experienced. His staff is very helpful as well. More
by Smilerabbit
Employees Worked With
Other Employees :
Rick Murray, Lisa Smith, Travis VanDyke, Scott Howard, Ray Valero
March 12, 2018
George Stavvakis kudos I have had my car serviced at Royal Moore Toyota since the year 2002. I can always trust George Stavakis, and trust is everything, right? I have had my car serviced at Royal Moore Toyota since the year 2002. I can always trust George Stavakis, and trust is everything, right? More
by Gail Madsen
Employees Worked With
February 28, 2018
Second Return to Fix Disabled Systems Richard Musyoka · February 28, 2018 I've owned my Toyota Yaris eleven years. It's been a phenomenal car. It's a Toyota, what else needs to be said? Richard Musyoka · February 28, 2018 I've owned my Toyota Yaris eleven years. It's been a phenomenal car. It's a Toyota, what else needs to be said? However, I've had a series of recent disappointments in the service department at Royal Moore Toyota. Assistant Service Manager Ray Valero and Service Manager Rick Murray worked to resolve their service errors and my complaints. Mr Murray has promised to establish new procedural steps to insure that what happened to me doesn't happen to any future customers. This is what a good business does. Thank you. I highly recommend Ray Valero, Assistant Service Manager. His customer service skills are to be commended, and he knows how to go above and beyond to make sure every Royal Moore customer is treated with respect, dignity, and fairness. I hate to borrow the old sales line from a competitor, but "Quality is Job 1." Expect Royal Moore's service department to do that for you. More
by Richard Rice
Employees Worked With
Rick Murray, Ray Valero
February 21, 2018
Great service!! Thanks for helping me with my keyless remote Lisa. I highly recommend this dealership. Friendly staff and great service. I’ve made my switch from Beav Thanks for helping me with my keyless remote Lisa. I highly recommend this dealership. Friendly staff and great service. I’ve made my switch from Beaverton Toyota to Royal Moore Toyota. More
by Ediddy
Employees Worked With
Lisa Smith
January 27, 2018
Greatest Service Manager in Portland/Vancouver Area Smilerabbit "Rick Murray is the Best Service Manager in Greater Portland Metropolitan Area" Rick Murray is the Best Service Manager in Portland-H Smilerabbit "Rick Murray is the Best Service Manager in Greater Portland Metropolitan Area" Rick Murray is the Best Service Manager in Portland-Hillsboro-Clackamas-Vancouver Area. He is most knowledgeable, Honest, Customer Oriented and take care of customers needs with respect. He is always there for you and take time to assist with repair and find solutions. He and his team is always there for you. Thanks to Rick and always appreciate it. More
by Smilerabbit
Employees Worked With
Rick Murray
December 19, 2017
Lisa provides highest quality, professional caring service Lisa always provides the highest quality service, knowledgeable, friendly, caring, professional and personal. She is enjoyable to work with by phone o Lisa always provides the highest quality service, knowledgeable, friendly, caring, professional and personal. She is enjoyable to work with by phone or in person. David More
by David Firth
Employees Worked With
Lisa Smith
