Royal Moore Toyota - Service Center

Work performed and customer service always first class. Would not take my truck anywhere else . Would not take my truck anywhere else . More

I want to call out an excellent experience I had with the Royal Moore Toyota service department--specifically the team of Mike Taylor, David Ferraro, and Brandon Cicero. In fact, I will tell you it hands dow Royal Moore Toyota service department--specifically the team of Mike Taylor, David Ferraro, and Brandon Cicero. In fact, I will tell you it hands down the best experience I've ever had with a dealer service department in my entire life. My Highlander was making some noises. One of them seemed to be mechanical and I was concerned something was going to fail during an upcoming road trip. The other noise was an annoying rattle that had been present since I bought the car (new) just over a year ago from another dealership. That dealer's team was unable to identify the problem of the rattle, so I asked Mike if they would look into it while addressing the other more serious sound. Mike and his team began troubleshooting the issues and thought they had resolved them both. As often happens in these kinds of situations, the sounds come and go, and what we thought had been fixed was still a problem. This is where Mike, David, and Brandon set themselves apart from every other experience I've had. Instead of shrugging their shoulders and telling me there was nothing they could do, Mike told me how much he wanted to get it resolved and asked if I would please leave the car with them. Also, because he didn't want to make me go longer without a car, he arranged for me to have a loaner car while they continued investigating the problems. I was thrilled when Mike told me that David and Brandon were able to finally diagnose and fix both the problems. For over a year no one else had the ability or drive to figure things out until I took it to this outstanding team at Royal Moore's service department. I can't imagine how frustrating it was for them to hunt down the source of these noises, but they did it. As I said at the beginning, I've never had such a stellar experience with a service department. If the rest of the employees at Royal Moore Toyota are like Mike, David, and Brandon, they will have no shortage of loyal customers. Thanks again for all your help! More

A regular vehicle inspection check turned out to be a 1. 5 hours This happens every time I go there. I’m glad I don’t have to go there any more 5 hours This happens every time I go there. I’m glad I don’t have to go there any more More

Ray is one of the reasons why I still drive to Hillsboro, instead of Beaverton, for services on my vehicle. Great people and technical kills; love working with him. instead of Beaverton, for services on my vehicle. Great people and technical kills; love working with him. More

Great experience getting my car serviced. Waited there, they have a very nice seating area. Everyone was very helpful and the process was fast and easy. Waited there, they have a very nice seating area. Everyone was very helpful and the process was fast and easy. More

Quick to address repair concern. Did not overcommit. Called with diagnostic results and recommendations. Did not do work that was not authorized. Quick drop off and pick up at wo Did not overcommit. Called with diagnostic results and recommendations. Did not do work that was not authorized. Quick drop off and pick up at work so it did not impact my workday adversely. Greatly appreciated and a key influence to getting work done at this establishment while minimizing my normal work routine. More

Tristen Simmons (in service department) was VERY helpful! Explained about process... and answered ALL my questions ... VERY helpful man!. Explained about process... and answered ALL my questions ... VERY helpful man!. More

Always friendly staff. They explain what they are doing and what the charges will be. They explain what they are doing and what the charges will be. More

Always an excellent experience when I drop my car off here. thank you so much! here. thank you so much! More

First maintenance appt with this dealership. Nervous about how long it would take. It was a half hour from my arrival to when I left! So unlike a competitor dealership where I waited 2 hours f Nervous about how long it would take. It was a half hour from my arrival to when I left! So unlike a competitor dealership where I waited 2 hours for a like service! Extremely happy with the service! More