Royal Moore Toyota

The service department is spot on. They deliver my vehicle after services are completed in a timely manner and appreciate everyone's professionalism!!! Keep up the good work!! They deliver my vehicle after services are completed in a timely manner and appreciate everyone's professionalism!!! Keep up the good work!! More

The price negotiated was right, salesperson Alejandro was good but the customer service after committing to the cash purchase was horrible. He went from a 5 star to a 2 star. If we could have been out of the good but the customer service after committing to the cash purchase was horrible. He went from a 5 star to a 2 star. If we could have been out of there in the next hour it would have been great, but it took them over 3 hours to do 8 pages of paperwork for a cash sale. They talk a lot about there 5 star rating and work you over early on to leave them a 5 star review. We were there from about 11:30AM until 4:30PM. Agreed to purchase at 1pm and we were asked to wait on site until the paperwork was done, shouldn't take long. For the next three hours we were strung along by the 5 star salesperson. Every time we asked, he would check and say soon, very soon. At 3:30 after complaining that we nor the baby had eaten since the morning he checked and told us it’s really close now. They had to know there were problems/delays and they could have told us to go get something to eat (we had a 18month old baby with us) and they could have call when the paperwork was ready but instead the salesperson sat with us the whole time, except when probably took his lunch. We ended up purchasing food for the baby out of the vending machine in the lobby, not the best After three hours of being strung along I told them 15 min and if no paperwork we walk. 15 min later we had the paperwork and left. WOW should have said that after first hour. They said sorry we were backlogged, but no curtesy of saying folks go get some food and come back in an hour or two, instead of wasting our time sitting at a table in the show room floor with an 18 month old baby and salesperson for hours. They know exactly what they were doing and it’s not remotely close to respecting their customers and their customers time. This is why people hate car dealerships and I would not come back to this one in the future. More

It had been a very long time since I bought a car and Franky was super helpful and very kind answering my questions and dealing with my frazzled nerves. Franky was super helpful and very kind answering my questions and dealing with my frazzled nerves. More

Sung Park was so fun and helpful. Thanks so much for your outstanding customer service!!! Thanks so much for your outstanding customer service!!! More

Gran servicio y grata atención por parte de Jonathan, muy atento en la petición, logrando convencerme de adquirir el carro gracias atento en la petición, logrando convencerme de adquirir el carro gracias More

Juan was awesome to work with. He took his time to explain everything to me and made sure I felt comfortable with what was Going on. Buying a car is a real big thing for me and I He took his time to explain everything to me and made sure I felt comfortable with what was Going on. Buying a car is a real big thing for me and I felt very uncomfortable at first. Going to recommend that people come and see him. More

This has been our favorite dealership for over 15 years. We find that every one is friendly and courteous besides knowledgeable and professional. The service department is always ready and responsive, provi We find that every one is friendly and courteous besides knowledgeable and professional. The service department is always ready and responsive, providing expedient and high quality work. More

Spent a lot of time with me. Making sure I was clear about everything. Was really nice in working with me to get a monthly rate I could afford. Will be recommending Juan and Roy Making sure I was clear about everything. Was really nice in working with me to get a monthly rate I could afford. Will be recommending Juan and Royal Moore More

Easy process. Sung is very professional and makes the buying experience less stressful. Thank you, Sung Sung is very professional and makes the buying experience less stressful. Thank you, Sung More

Jessy nos ayudó con nuestra compra de una Tundra 2025. Nos asesoró para elegir el vehículo ideal y fue muy profesional en el proceso. Recomiendo que agenden su cita con ella. Nos asesoró para elegir el vehículo ideal y fue muy profesional en el proceso. Recomiendo que agenden su cita con ella. More