Royal Moore Toyota

Terrible Customer Service I had the worst experience with purchasing a car at Royal Moore and will tell anyone to go anywhere besides here. We were promised 'Fun to be put back I had the worst experience with purchasing a car at Royal Moore and will tell anyone to go anywhere besides here. We were promised 'Fun to be put back into buying a car' and this was absolutely not the case. What should have been an pain free experience, turned to very stressful and belittling. When arriving, we were greeted very poorly and with attitude of where to park the car in their lot- as if we were not there to purchase a new car? The Finance Manager was very aggressive in pushing extended warranties and when it was declined, he proceeded to get angry and push the warranty even more. When signing to not accept the warranty he became arrogant and would spit off situations in which we would be reminded of not having the warranty in the future. When we called to ask of a situation with our new car. The salesman, Austin was less than none helpful, only telling me the person who sold me the car could help and he was out of the office the next two days. He also told me I need to look at the price sticker to know if a feature came with the car- as if he had no other cars to reference?! I'm absolutely appalled at the service here and feel like they only care about making money off you and don't treat you with respect. I suggest they look at their establishment and start focusing on the customer because I forever will remember this experience as horrible and degrading. More

Satisified Customer Pleasure purchasing vehicle from both Jason and Royal Moore. Great communication, no surprises and a great way to do the legwork via the online site. Pleasure purchasing vehicle from both Jason and Royal Moore. Great communication, no surprises and a great way to do the legwork via the online site. More

Wonderful People! We came in two times, once just to see if the car we had in mind really would do the job for us. Austin was terrific to work with. We found somethin We came in two times, once just to see if the car we had in mind really would do the job for us. Austin was terrific to work with. We found something we were extremely happy with. More

Great experience! I came in knowing exactly what I wanted and how' much money I had to spend. Austin listened, respected my wish list, and found me the right car at t I came in knowing exactly what I wanted and how' much money I had to spend. Austin listened, respected my wish list, and found me the right car at the right price!!! I'm so pleased with my experience here and excited to bring home the car that I was looking for!! I highly recommend Royal Moore Toyota and Austin! More

Test drive with intention to buy My husband set up a test drive appointment online on Thursday (05/19/16) evening and we were reached out to the very next day. My husband test drove t My husband set up a test drive appointment online on Thursday (05/19/16) evening and we were reached out to the very next day. My husband test drove the car on the Saturday (05/21/16) and we liked it. There was quite a long wait for us to sign papers, but Austin made sure we comfortable and he was very nice to talk to during the wait. We are a pretty laid back couple and thought that the overall experience was great. We left the dealership with a "new to us" car. More

Jason and Royal Moore have once again treated me right I have been a service customer of Royal Moore for 13 years. When it cam time to replace my vehicle they went out of their way to make it easy and quic I have been a service customer of Royal Moore for 13 years. When it cam time to replace my vehicle they went out of their way to make it easy and quick. Thank you so much More

Got exactly what we wanted We got exactly the car that we wanted and a great deal on our trade in. we were in and out of the dealership in less time than I thought possible. Lov We got exactly the car that we wanted and a great deal on our trade in. we were in and out of the dealership in less time than I thought possible. Love the car. More

Had a great experience purchasing my 2016 Tacoma. My wife and I have purchased two other Toyotas, one from Broadway and one from Beaverton Toyota in the past and had bad experiences at those dealershi My wife and I have purchased two other Toyotas, one from Broadway and one from Beaverton Toyota in the past and had bad experiences at those dealerships. Royal Moore Toyota by far met my expectations. I met with Jessie and Nate and they helped me find the right truck with all the extras. They ordered my Truck 2016 Tacoma and it arrived early before my birthday! They were both easy to talk to and no negotiation hassle. After the truck arrived and I took it home we had a couple miscommunication issues that I brought to their attention and Jessie forwarded it to his boss and the issues were resolved immediately! I have much respect for him for seeing us through and not just wanting the sale. He continued his customer service all the way through to ensure our satisfaction! We are impressed with their professionalism and ensuring we were taken care of! Thank You! We will be returning and we highly recommend them and this dealership! We also get all three of our Toyotas serviced there due to their service department and pricing. Thank You, Taylor's More

Easy, friendly, professional. My husband and I are very pleased with our new Camry, and also with our buying experience at Royal Moore Toyota. Donny could not be a more helpful, k My husband and I are very pleased with our new Camry, and also with our buying experience at Royal Moore Toyota. Donny could not be a more helpful, knowledgeable salesperson. More

Very friendly and helpful! Austin was very friendly from the start to the end. He was very knowledgeable about the cars that I tested and he let me know what prices would most l Austin was very friendly from the start to the end. He was very knowledgeable about the cars that I tested and he let me know what prices would most likely be best for me to look at. More