Royal Moore Toyota | Page 464

CUSTOMER SERVICE GUARANTEED!!!!!!! To start off my husband and I had never driven a Toyota truck before. We Have been Ford truck drivers. We decided to just stop in and drive one. The f To start off my husband and I had never driven a Toyota truck before. We Have been Ford truck drivers. We decided to just stop in and drive one. The first salesman we dealt with was Luis. I spotted a Toyota Tundra. We drove it. Oh my gosh what a drive! Luis was sooooo knowledgeable! It was such a joy to deal with him! He is a great asset to their company! Wonderful personality! Then we got a second salesman, Austin. They work in teams. Again, wonderful personality! And, a joy to work with! Very accommodating to our needs! Helped us in more ways dealing with every aspect of possibly buying a new vehicle! Well, I must say because of these two gentlemen we decided to purchase the Toyota Tundra! Austin went above and beyond showing us the ins and outs of the truck. Wiped it down. Made sure it was cleaned before we drove it home. Got us cold water because it was so hot outside. I cannot say enough about Luis and Autstin! If you do go in to this dealership I would personally ask for those two! Then we sat down to do the dealing of the truck. This is when we met Ron. Good man! Did everything he could to get us the best deal on the truck. Great personality! Fun to deal with! Made us laugh! We got down to the bottom line that we were all happy with then, went in to do the paperwork with Nate. Again great man! Knew his stuff! Went through the paperwork easily in a great time and manner! Everything went through very nice and honestly the time we spent their did not seam as long as it was! And I take that to be working with some great guys and a wonderful company! We have bought 3 total vehicles in the last year and a half through Royal Moore! That should tell you something about their vehicles and customer service! We will continue to buy through them in the future because we have never had such great experiences as we have had with them! They want your business and will do everything they can to make you happy! Thank you Royal Moore! More

Great experience This is by far the best experience I have had buying a car. Donnie was very friendly and very helpful. You could tell he knew a lot about the product, This is by far the best experience I have had buying a car. Donnie was very friendly and very helpful. You could tell he knew a lot about the product, Brent made the whole process very easy and made me feel right at home and comfortable with everything. Could not be any happier with my new Tacoma! More

Professional sales staff Michael Heusler was very helpful throughout my car shopping experience. He is VERY knowledgeable about the features and different models of the Rav4 Michael Heusler was very helpful throughout my car shopping experience. He is VERY knowledgeable about the features and different models of the Rav4 that I was looking at. More

Very thorough in showing us the features of the Sienna. While having our Mazda serviced at Royal Moore, we wandered across the street to the Royal Moore Toyota lot to see if Toyota made a van we might be in While having our Mazda serviced at Royal Moore, we wandered across the street to the Royal Moore Toyota lot to see if Toyota made a van we might be interested in. We had no intention of purchasing a new vehicle when we started out that morning. We were immediately met by Jessie who took us directly to the vans and did a great job of describing the features of the Sienna. At some point Michael took over answering our questions, and suggested that we should take a test drive so that we would have all of the information we would need relating to the Sienna before we left the lot for the day. He also was extremely helpful in assisting me in choosing which color of van we might buy. He wanted to make sure we were 100% happy with the vehicle we would end up with (if we actually purchased one). We were extremely pleased with how the van drove, how roomy the van was, and its great features. Every person we came in contact with during our time at this dealership was friendly, professional and extremely helpful. By the end of the day we did purchase the Sienna, and we love it! More

Great experience Everyone that we have dealt with (Brent, Jesse, and Michael) have been great. They have gone above and beyond with their service. And I would recommen Everyone that we have dealt with (Brent, Jesse, and Michael) have been great. They have gone above and beyond with their service. And I would recommend them to family and friends. More

Friendly and concise Both Donny and Michael were very accommodating. Michael found the vehicle that would fit our needs and worked with us until we could close on the sal Both Donny and Michael were very accommodating. Michael found the vehicle that would fit our needs and worked with us until we could close on the sale of our home and complete the purchase of our Tacomo. Donny was great in walking us through the sale process and explaining and setting up the electronics. We appreciated the lack of a pressure sale. More

amazing!friendly and fast!...fare price!!! because all the staff members treat you right with respect ! everybody in the dealership answer the questions as much as possible. the price was ver because all the staff members treat you right with respect ! everybody in the dealership answer the questions as much as possible. the price was very competitive and fare marked !!!! liked this place!! More

Knowledgeable and attentive to our car wants We recently purchased a new Prius V through Michael Heuser at Royal Moore Toyota. He was a great resource and helped us with our car experience and q We recently purchased a new Prius V through Michael Heuser at Royal Moore Toyota. He was a great resource and helped us with our car experience and questions. He listened to our car needs and made suggestions to help meet those needs. He took his time with us. The best part was after the sale, he spent time with us to show us how to program our car for our radio selections and set up our phone and more. He told us we could come by and he would help us with further set up as needed. The sales team was totally chill and helpful. We would recommend Michael and the sales team. Nancy and Glenn P. More

This is the best dealership ever! Donny and Jessie made this entire experience super smooth and easy. I will recommend Royal Moore Toyota to everyone looking for a Toyota! Thank you! Donny and Jessie made this entire experience super smooth and easy. I will recommend Royal Moore Toyota to everyone looking for a Toyota! Thank you! More

Great buying experience. Fast and simple. I had a great buying experience with Patrick Christina on June 22 of this year. Patrick was knowledgeable about the vehicle I was interested in, and I had a great buying experience with Patrick Christina on June 22 of this year. Patrick was knowledgeable about the vehicle I was interested in, and very laid back about the process. I knew what I wanted walking in the door, and he never once tried to upsell or pressure me into added features I didn't need. Brent in the financing department was great as well. He took the time to explain all of our options, and again, didn't try to upsell any extra packages I didn't want. I had a cash offer for my old car before going to Royal Moore. I asked them to prepare two sets of numbers, one with a trade in offer, and one without. Their trade-in offer was 50% higher than the cash offer I had already. I never told them what the cash price I already had was, so they beat it with a blind, good-faith offer. Patrick took the time to show me around the service department and schedule my first service. More