Royal Moore Toyota

Like buying from a friend I've been in a few times in the last 6 months to look at cars. I knew I needed a new car, but wasn't sure what I wanted. The whole time I have worked I've been in a few times in the last 6 months to look at cars. I knew I needed a new car, but wasn't sure what I wanted. The whole time I have worked with Patrick. He has been so patient with me and my sons and is always available, even on his days off. Thanks, Patrick! More

Great Service from Jason Walraven and Brent Arritola Jason was great to work with from start to finish. Very prompt and courteous replies via email and when I arrived 30 minutes early to my appointment Jason was great to work with from start to finish. Very prompt and courteous replies via email and when I arrived 30 minutes early to my appointment expecting to wait, he came to assist right away. I felt that Jason was honest and forthright throughout the process and took the time to really listen to what I was looking for. He answered all of my questions easily and quickly. When I questioned the amount I was receiving for my trade-in he explained the reasoning behind it without attempting to beat around the bush. I would certainly work with Jason again, and will recommend him to anyone looking for a new vehicle. Brent was entertaining and great to work with as well. My past experiences with sitting in the finance office of any dealership is never something I'd call enjoyable. With Brent it was different, he was personable and I didn't feel as though he was trying to sell me on any ridiculous warranties or unnecessary upgrades. Both gentlemen seemed to like what they do, and that shows. Neither one made me feel as though they were trying to make a sale, they appeared to genuinely care about my experience. What is not noted is that I was purchasing a Mazda and both Jason and Brent work within the Toyota offices at Royal Moore. My trade-in was a scion. More

Good experience - Would like it to have been better Good buying experience at the time, just wish the after-sales experience was better. Treat you great up front but after you walk out the door with you Good buying experience at the time, just wish the after-sales experience was better. Treat you great up front but after you walk out the door with your new vehicle, you’re forgotten. I have purchased many vehicles, and customer experience is very important to me. I have purchased two vehicles since my purchase at Royal Moore and I went somewhere else because of my after-sales experience. More

stress free We had a very fun stress free experience!! We got the deal we wanted with no fight. I have been telling people this too. Thank you! We had a very fun stress free experience!! We got the deal we wanted with no fight. I have been telling people this too. Thank you! More

not pushy , friendly but time consuming I went to Broadway Toyota before contacting royal Moore. Didn't have a good experience with Broadway. I started off by emailing Jason at royal Moore a I went to Broadway Toyota before contacting royal Moore. Didn't have a good experience with Broadway. I started off by emailing Jason at royal Moore and he got back to me asap. What I liked was that he didn't push me to give him my phone number. He didn't contact me every day. He patiently waited till I was ready to call. This is hard to find in a dealership in my opinion. I then worked with Patrick when I got to the dealership. He was good too. None of the sales people were as push as the other dealerships. Only downside was the wait time to sign the paperwork. It took forever ! More

Mr. Rice made the entire process very pleasant. Howard Rice is the friendliest, most professional, helpful and nicest car salesman we have ever dealt with in 53 years of purchasing vehicles in 5 dif Howard Rice is the friendliest, most professional, helpful and nicest car salesman we have ever dealt with in 53 years of purchasing vehicles in 5 different states! When we returned home, we found ourselves talking more about the pleasant experience with Howard then the vehicle sitting out in the garage! We highly recommend if he tries to retire, you triple his salary so he stays as we'll be back, (sorry Howard). Thank You Howard!! Joe & Linda Nelson Tigard, OR More

Purchase of 2013 Prius Felt very comfortable buying here. We have owned Toyotas in the past and the current one we had was a 2004 Avalon with 313,000 miles (yep that is rig Felt very comfortable buying here. We have owned Toyotas in the past and the current one we had was a 2004 Avalon with 313,000 miles (yep that is right). The service at the dealership has always been great and that is what led us to purchase the 2013 Prius. Every Toyota we have owned we have driven well past the 150,000 mile mark so buy used is not an issue. More

Friendly & Good Experience Rick was very pleasant to deal with. Did not pressure us into buying something we were not interested in and took the time to walk around the used lot Rick was very pleasant to deal with. Did not pressure us into buying something we were not interested in and took the time to walk around the used lot while we found the car that suited us. Recommend dealing with Rick and Brent. I will definitely be talking to them again when it comes time to refinance or purchase another vehicle. More

Multiple Disappointments - Would Not Go Back My husband and I purchased our used car this past weekend. While we are pleased with our purchase, our overall experience with Royal Moore was disappo My husband and I purchased our used car this past weekend. While we are pleased with our purchase, our overall experience with Royal Moore was disappointing. The first issue I had was when we were passed off to another sales person, since Jason was "triple booked", even though we had scheduled with him the day before. That was fine, we enjoyed working with Howard, but the vehicle we had scheduled to test drive wasn't ready, as had been promised. We waited around for a bit, then drove over to the "used" lot with Howard. After the test drive, I noticed that the hood wasn't closing properly, so Howard checked with a technician to see what the problem was. We were told it was a simple fix, but that there was no one at the dealership that day (a Saturday) who could fix it. We were going to have to drive back (over an hour drive), pay for a rental car, and leave the car there a different day. Since we were already buying the car at a reduced price, we didn't push to lower the price a whole lot. However, part of our deal was that the car we were buying be detailed (something I was told was a given), and our current car be lightly cleaned. They vacuumed and washed our current car well, but the car we purchased seemed like it had only been vacuumed inside. There was a ton of grime on the dashboard and center console (something I specifically mentioned, and asked be cleaned off), but it was still there when I drove the car home. There was also a stale/sour smell in the car, but I was going to have to drive back a different time if I wanted them to get it out. As I said, we enjoyed working with Howard, but I wish he or someone else had made sure the things we mentioned were better taken care of. It didn't seem to be a very busy day at the dealership, so the way our concerns were brushed off made me feel that they didn't value our business, since we weren't "high dollar" customers. We were told someone would be in contact with us to schedule getting the hood fixed, but have yet to hear from anyone. I'll be able to get the hood fixed, I've gotten the funky smell mostly out, and I cleaned the grime off the dash myself, so all is not lost; we bought a great car, with low miles, at a good price. However, all these things cost extra if we don't want to make multiple hour+ (one way) trips to have Royal Moore do the work. More

5 Star all the way This is my second vehicle I have purchased from Royal Moore and they have been Great. Louis, Michael and Nate were all great and did a great job of l This is my second vehicle I have purchased from Royal Moore and they have been Great. Louis, Michael and Nate were all great and did a great job of listening to what I wanted in vehicle and made the purchasing of my Toyota Tacoma easy and a pleasure. The service department has been servicing my Highlander since 2007 when I purchased it and they just due a fantastic job every time. Great company throughout. Thanks you! More