Royal Moore Subaru Nissan - Service Center

Becky is very sweet and patient. The system for the car rental had a bit of a problem but she found a way around it and was able to get me in to a car in just a few minutes! She is a The system for the car rental had a bit of a problem but she found a way around it and was able to get me in to a car in just a few minutes! She is amazing! More

Jim and Subue tech did great job to solve my very different issue. Much appreciated. different issue. Much appreciated. More

I came to Royal Moore with a need and left with a smile. JD, Sacramento, and Sung have made the process a breeze. Thank you for your time and your business. JD, Sacramento, and Sung have made the process a breeze. Thank you for your time and your business. More

Royal Moore Subaru has always been great to work with, this is our second purchase of a Crosstrek. TJ was very helpful this is our second purchase of a Crosstrek. TJ was very helpful More

I recently moved to Hillsboro and am currently driving my 5th Subaru and have been a loyal Subaru customer for over 40 years. In all that time I have been treated with the utmost respect and courtesy at dea 5th Subaru and have been a loyal Subaru customer for over 40 years. In all that time I have been treated with the utmost respect and courtesy at dealerships where I was living. However, a new experience happened at Royal Moore. The service Manager, Bill Rush, was incredibly condescending and sexist. The air-conditioning on my 2017 Subaru Forester went out when the outside temp was 105 degrees. I went to Royal Moore and the service person was very helpful and got me an appointment the next morning. At my appointment time Justin Asman was there to help me with any questions or concerns and arrange a loaner car while mine was being repaired. Jason walked me thru the entire process and communicated via text and phone while my car was being serviced. The compressor on the a/c unit was bad and had to be replaced. When I picked the car up and drove for a bit the a/c again did not work properly. I returned to dealership and this time I was greeted by Bill who said it was a relay switch and they would replace it. They did and off I went, however it did not seem to be working properly so I went back and that is when Bill said that it was fine, and then proceeded to tell me " if you were my mother I would tell you the same thing'"- ouch. His attitude was dismissive and condescending, insinuating that I did not understand air conditioning and compressors. It was not a pleasant experience and I am not sure that Royal Moore will get my Subaru business again. There is another dealer not too far away. Perhaps some customer service training for Bill would be in line. On the other hand, Justin Asman was great to work with. More

Forester is good. Emmylee is great. she told me about forester everything. she will send me how to conect the shutter of my house and Forester botton. Emmylee is great. she told me about forester everything. she will send me how to conect the shutter of my house and Forester botton. More

This is the only dealership in western Oregon that I choose to return to , for purchases, technical advice, service plus the excellent staff who take pride working here. When buying this new car Adam wa choose to return to , for purchases, technical advice, service plus the excellent staff who take pride working here. When buying this new car Adam was and is absolutely wonderful , today working w Emmylea was also great as she taught me so much about this new car . I look forward to being your client for many years to come . More

So was not happy about my previous crosstrek needing two clutch replacements under 34k miles You took care of the first for free Thank you that was at 9k miles Both my wife and I are seasoned drivers o clutch replacements under 34k miles You took care of the first for free Thank you that was at 9k miles Both my wife and I are seasoned drivers of manual shift so I believe that car was defective and we no longer trust it Once I got to Adam we were able to do a nice deal to trade it out for the newer automatic I do have to say most of the people I talked to we’re helpful to their capacity But a couple were really aggressive about the issue not being covered and really failed to address the low mileage and the fact it happened twice I’ve been in customer support for 30yrs I would never entertain someone like that working with or for me However everyone else was top notch More

Kudos to Carlos for helping me find the perfect car! His patience, knowledge, and commitment to customer satisfaction truly set him apart in the world of car sales. His patience, knowledge, and commitment to customer satisfaction truly set him apart in the world of car sales. More

Service Dept is EXCELLENT. Sacramento Torres knows his job very well/Great Advisor A+/very informative kept me up to date quickly/obviously a professional. Sacramento Torres knows his job very well/Great Advisor A+/very informative kept me up to date quickly/obviously a professional. More