Royal Moore Subaru

Super Subaru Salesman! I'd like to recommend Brandon Kang as an outstanding salesman at Royal Moore Subaru in Hillsboro! He was knowledgable about all the cars I was interes I'd like to recommend Brandon Kang as an outstanding salesman at Royal Moore Subaru in Hillsboro! He was knowledgable about all the cars I was interested in and was able to locate a 6 speed manual Forester model!! Not an easy model to find. He was efficient and friendly and never pushy about trying to sell me anything I didn't want. When you buy a Subaru drive the extra few miles to Hillsboro and ask for Brandon Kang at Royal Moore Subaru. Sincerely, Susan Povey Hutchisonp More

Great Service Department I've been coming back to Royal Moore for a few years now to get my car serviced. It's a bit of a drive but the service I receive is well worth it and I've been coming back to Royal Moore for a few years now to get my car serviced. It's a bit of a drive but the service I receive is well worth it and both the people and the service provided keeps me coming back. More

purchase of 2015 Subaru Forester Greg Bristow is the most enthusastic and kind hearted dealer I have ever met. He provided all he can to help me purchase the car at a very good price Greg Bristow is the most enthusastic and kind hearted dealer I have ever met. He provided all he can to help me purchase the car at a very good price and finished all the paperwork just within a couple of days. His service is omnidirectional from airport pickup to all the onsite service. Best experience ever. More

Best new car buying experience We worked online with Brandon Kang. He was prompt and honest. We showed up, did the test drive and were sold the car at the price quoted. No games ,no We worked online with Brandon Kang. He was prompt and honest. We showed up, did the test drive and were sold the car at the price quoted. No games ,no pressure. I never thought buying a new car could be such a pleasant experience. More

Wow! Greg is just GREAT! So is Royal Moore. I worked with Greg Bristow, Royal Moore Subaru what a wonderful experience. No up selling, no pressure and a unmatched price!! I got just the car I w I worked with Greg Bristow, Royal Moore Subaru what a wonderful experience. No up selling, no pressure and a unmatched price!! I got just the car I was looking for at the price I was expecting. Greg was great to work with returning my numerous phone calls and email inquires promptly and professionally. Thank you Greg and Royal Moore! More

Rick Martin made my purchase a great and worry free experien As a woman purchasing a new Vehicle with little experience, Rick Martin put me right at ease. He listened to what I wanted , gave me choices according As a woman purchasing a new Vehicle with little experience, Rick Martin put me right at ease. He listened to what I wanted , gave me choices accordingly and then I made my choice. He answered all my questions. They even went out of their way to accomadate my husband, a disabled Veteran by bring paperwork out to him so there was no need for him to go into the office. I will recommend all I know to purchase there. Thank You Rick Martin! Debbra Dickey More

Great Buying Experience My experience was excellent. Greg Bristow was the best salesman I have ever had after previously purchasing 5 new cars. The process was smooth, easy My experience was excellent. Greg Bristow was the best salesman I have ever had after previously purchasing 5 new cars. The process was smooth, easy and quick. Greg provides amazing customer service. My car was delivered quickly and with all my desired accessories. More

The best car buying experience we've ever had. Enough positive comments cannot be made about Greg Bristow and how professionally he conducted the entire car buying experience for us. We made three Enough positive comments cannot be made about Greg Bristow and how professionally he conducted the entire car buying experience for us. We made three visits in the course of purchasing our Outback. Once to look, second to order, and third to pick-up. How smooth and straight forward is that. Throughout the process Greg was very patient, accommodating, and knowledgable. There were many decisions to make at the time of ordering and the purchase transaction. Greg smoothly guided us through the process giving us just enough information so we were confident in making an informed decision. We never felt coerced or pressured in any way. The test drive just before we finished the paperwork was also appreciated. It just reaffirmed out decision to purchase our Outback. Jason was great too. Put us at ease as we signed all those important papers. More

New Outback Overall we had a great experience. We dropped by the dealership with no warning and were still given priority. Working with Greg online made the proce Overall we had a great experience. We dropped by the dealership with no warning and were still given priority. Working with Greg online made the process fast and easy in person. Compared to other interactions we've had with different dealerships, this was a very straight forward and respectful process. Greg went the distance in making sure we were comfortable and acquainted with our new Subaru before leaving the lot. Time will tell if the lifetime power-train warranty is a legit or not, but for now that warranty and a competitive price helped Royal Moore stand out....the two free season passes to Mt. Hood didn't hurt either! More

Worst Customer Service I've had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a I've had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a test drive, alone. Multiple salesmen walked past me while I stood outside waiting to let someone know I was interested in purchasing the car. I, then, sought someone out to initiate the conversation that I wanted to make a purchase and hadn't been helped. Once someone was able to help me, it took 12 hours to finalize the sale of the vehicle. I sat around and waited all evening, attempting to stay positive, while other customers were helped who hadn't been in the dealership before me. When I finally signed paperwork, it was after 11pm and I still had an hour's drive home. Because it took so long, I wasn't even provided with all the copies of the keys I purchased with my car. To date, I've yet to receive the additional keys. It's been 23 days since the sale of my car. Since signing my paperwork, it has taken the dealership 23 days and counting, this issue is still not resolved, to finalize the sale of the car and provide me the paperwork to pick up my license plates. I have had to buy 2 additional trip permits, at my cost, in order to drive my car. I am now no longer able to purchase another trip permit and cannot drive my car because this issue cannot be resolved. Every time I call, I'm passed around the finance department and not provided any answers. My voicemails go unreturned. The general manager is little help. The best anyone can provide is a "I'm really sorry." Sorry doesn't allow me to operate my car, instead I'm now relying on others to help make sure I can get to work, run errands, and manage all other day to day tasks that so many people rely on their cars to do. I would give zero stars if it were possible. This has been the worst car buying experience, I didn't know I could experience such poor customer service. From the start, it's been horrible. Do not buy a car here. More