Royal Moore Subaru

Recommended. Straight forward, No games, in and out in just over two hours. Greg was informative and efficient. I plan on returning for a second purchase later thi Straight forward, No games, in and out in just over two hours. Greg was informative and efficient. I plan on returning for a second purchase later this year. More

Great experience! Had a great experience at Royal Moore, thanks to our awesome sales person Jeff Anderson! He made us feel comfortable and at ease when we were looking Had a great experience at Royal Moore, thanks to our awesome sales person Jeff Anderson! He made us feel comfortable and at ease when we were looking to get our first Subaru. He was very knowledgeable and let us know all the features and options, all the while never being pushy. The test drive exceeded all of my expectations with Jeff showing us what makes a Subaru great. I couldn't be happier with my Subaru Outback Touring. I definitely recommend Royal Moore Subaru. More

Great experience at Royal Moore Subaru Greg was nice to work with during our first Subaru purchase. He laid out the options and answered all our questions to help the sale go smoothly. We b Greg was nice to work with during our first Subaru purchase. He laid out the options and answered all our questions to help the sale go smoothly. We bought a 2019 Outback that was equipped with more than we planned and Greg helped keep it in our budget. I would recommend visiting this auto center if you are I the market for a new car. More

Great car and customer experience I had a great experience at Royal Moore Subaru. I was able to find a car I really like, customize the features to my liking, and take it home at a gre I had a great experience at Royal Moore Subaru. I was able to find a car I really like, customize the features to my liking, and take it home at a great price. Jeff did a great job going over all my options, outlining all the new changes and features in the 2019 models, and just showing what makes Subaru great. From the first walk in to Royal Moore to picking up the car, Jeff was there every step of the way. Highly recommend Royal Moore Subaru. More

Professional, helpful staff and excellent price We had a very positive experience at Royal Moore Subaru. All the staff is very helpful, no stress, just customer-oriented service. When we arrived t We had a very positive experience at Royal Moore Subaru. All the staff is very helpful, no stress, just customer-oriented service. When we arrived to pick up our vehicle, Greg informed us that the Costco price had DECREASED by $800! What a wonderful surprise. We came from another state to buy here and are so glad we did. Greg is fantastic and so is the dealership. He took the time to kindly explain everything to us. He was caring, professional, friendly, and honest. The experience exceeded expectations. We will fly back to buy another vehicle in the future. Buy through a Costco membership price and save money! More

Rough start, great finish I met with a very professional yet friendly salesman named Tim to close on my new car. It took a few minutes to get things started as the person I wa I met with a very professional yet friendly salesman named Tim to close on my new car. It took a few minutes to get things started as the person I was supposed to meet with didnt come in and Tim stepped up and made the whole transaction go smoothly. I'm happy with the price I paid for the car, salesmen Toby and Tim, and would recommend Royal Moore Subaru as a fair and professional dealership. More

Outback purchase Purchased Subaru Outback thru Costco auto program. Best ever car purchasing experience. Greg and Karen were nice, patient, professional and helpful. N Purchased Subaru Outback thru Costco auto program. Best ever car purchasing experience. Greg and Karen were nice, patient, professional and helpful. No sales pressure. Recommended! More

Quick & easy After years of great service, it was time to trade in my 1996 impreza and it's 300K + miles. Sales helped me find what I wanted quickly & gave me fai After years of great service, it was time to trade in my 1996 impreza and it's 300K + miles. Sales helped me find what I wanted quickly & gave me fair trade value. I was in and out in less than 2 hours. More

Great customer service!! Greg Bristow provided us with excellent customer service and offered the best warranty and price for our Subaru Crosstrek! The entire process was eff Greg Bristow provided us with excellent customer service and offered the best warranty and price for our Subaru Crosstrek! The entire process was efficient. He offered us a very fair price from the beginning without the need of lengthy negotiations. We definitely recommend everyone to check out Royal Moore Subaru! More

zero customer service I would go anywhere else. We were fortunate to get a VIP pass on price from a family member so we kind of had to go there for the good price. we order I would go anywhere else. We were fortunate to get a VIP pass on price from a family member so we kind of had to go there for the good price. we ordered a new ascent. My sales person name was Jeff Anderson. The salesperson took the basic information, called me later at home to get a few more options settled out. I never did get a final price from them at that time. After more than 2 months of not hearing anything from them, I called to see when my car was coming in. They told me Aug 21st. At that time I asked them , "how about giving me the price? I hadn't gotten one." I got the price, remember I got VIP pricing which is below dealer cost. When we went to look at the car, it already had a chip in the paint, dirt inside the car, and sunscreen or something on the seats. We ordered a car so it wouldn't be used as a demo, or have people mess it up. They said they would fix the paint and get the car cleaned. After doing some paperwork inside, the salesperson said they had the car cleaned, and they would get someone to fix the paint the next day. (update: did a half xxx job on the repair) So we went to look at the car one more time, opened the door and the inside had dirt all over the seats. I asked him when they were going to clean the car, he said they already had, I pointed out all the dirt, he said "nothing". we were going through some of the features of the car when he got a call, so he stopped talking with us to take a personal phone call. When we talked with the sales manager Don Lilly, he showed us some pricing sheets of the car to show us what a good deal we were getting, he flashed us the sheets saying you've already seen these. We said no, you guys never gave us anything on price, just over the phone when I called, earlier in the week. Both Jeff and Don didn't even react when I confronted them on the poor communication and the service we were getting. It appears that this type of treatment is par for the course. They do business the "OLD" fashion way, talk to several different sales people, try the hard sell on options, warrenties, and other addons. Remember we ordered the car, we were there for over 2 1/2 hours with an appointment, and still walked out without a car. If you want poor service, no information, and get the hard sell on crap you don't want. I wouldn't trust anything these guys say. We are taking the car because of the pricing, we plan on having our car serviced in Wilsonville (we live in Hillsboro) because I wouldn't want these bozo's to touch my car, They can't clean it right, I would never let them touch a nut or bolt on this thing, they probably would put it back together right. I would go to try another place, anywhere else would be better. More