Royal Moore GMC Buick - Service Center

Service was great! Even found a nail in my tire and fixed it for free! it for free! More

Last oil change and rotation took to long. Almost 2 hours. Royal Moore paid my bill. This time it was much improved. Less than an hour. hours. Royal Moore paid my bill. This time it was much improved. Less than an hour. More

I had a regular oil change, they got me in quickly...performed the service and inspection and had me on my way in less then an hour. quickly...performed the service and inspection and had me on my way in less then an hour. More

Dropped off a Buick for factory recall. Told it would "for sure be done by the end of day." Got a call late in the day that it was not finished, but would be by next day. No word yet by late on 2nd day "for sure be done by the end of day." Got a call late in the day that it was not finished, but would be by next day. No word yet by late on 2nd day. Called Service Dept number. Receptionist tells me that "Service folks are with customers." So it seems everyone is too busy to tell me anything about when my car will be ready..... More

I had issues with scheduling service as far as communication and with expectations but Service Manager Rob really stepped up to the plate and provided excellent service. Super appreciate Rob 'thin communication and with expectations but Service Manager Rob really stepped up to the plate and provided excellent service. Super appreciate Rob 'thinking outside the box' to resolve my issue. More

Very friendly and accommodating staff. Highly recommend this organization. The service department took care of the scheduled maintenance in a timely manner. All interactions with staff were pleasant. Defin this organization. The service department took care of the scheduled maintenance in a timely manner. All interactions with staff were pleasant. Definitely would recommend. More

The oil change was free. Even though the wait time I experienced was average I didn't know I would have to wait that long. I explained my situation and they provided me with a free service. Which was ve experienced was average I didn't know I would have to wait that long. I explained my situation and they provided me with a free service. Which was very appreciated. More

The personnel is very friendly and helpful and I get very satisfied with the service and the experience. satisfied with the service and the experience. More

The service representative was very friendly. The service was prompt. Clean and comfortable environment. No pressure from the service agent. Access to coffee and snacks. was prompt. Clean and comfortable environment. No pressure from the service agent. Access to coffee and snacks. More