Royal Moore GMC Buick - Service Center

I've have always appreciated the professional work done by the service department at Royal Moore Mazda. During this visit the work took longer than what was originally quoted. I'd like to thank the Mike by the service department at Royal Moore Mazda. During this visit the work took longer than what was originally quoted. I'd like to thank the Mike, Krystle, and Steve Schumacher for recognizing the value of my time as a customer and insuring that everything was made right. I understand that there are times when a job does not go exactly as planned. Steve and the team recognized this and provided a solution when the repair took more time than anticipated. Thank you Royal Moore Mazda service for your outstanding work. -Robert More

Great experience with the ALL Royal Moore dealerships! I went in today and picked up my vehicle and had the pleasure of checking out with Rob. He was courteous, quick and and a pleasure to work with! Noth I went in today and picked up my vehicle and had the pleasure of checking out with Rob. He was courteous, quick and and a pleasure to work with! Nothing but good things to see about all the staff with Royal Moore! More

I have been using this dealership service center for over 8 years. I have been very satisfied with their service. I feel like they have treated me very fairly. I appreciate their friendliness. I drive quite 8 years. I have been very satisfied with their service. I feel like they have treated me very fairly. I appreciate their friendliness. I drive quite a ways, because I trust them to be honest with me. I really appreciated having a loaner car, this last time. More

Love this dealership. They always take care of me and my car. My next car will be for sure from them. They always take care of me and my car. My next car will be for sure from them. More

I always trust this dealership to provide quality service and ability to select convenient appointments. and ability to select convenient appointments. More

Good customer service. Excellent communication regarding service progress and costing information. I will definitely use them again. Excellent communication regarding service progress and costing information. I will definitely use them again. More

Royal Moore's service department is extremely disorganized and provides anything but good service. This was my third very bad experience with them (I wouldn't have given them a 3rd try but order disorganized and provides anything but good service. This was my third very bad experience with them (I wouldn't have given them a 3rd try but ordered a roof rack and cargo container on Buick's website and it had to be shipped to a dealer). I bought it from Buick and paid online for the dealer to install the roof rack as I wanted it to fit correctly and be put in the right place for the cargo container. They installed it incorrectly, the container pushes back on the antenna and doesn't allow the tailgate to open all the way without hitting the antenna and container. They also didn't give me any of the product manuals/instructions to fix it myself. I don't know why they bother scheduling appointment times as in each experience I've had with them, they seem to just get to your car when they feel like it and don't call you when it's ready (one time not even servicing my car after waiting weeks for an appointment with no communication about the it). On the invoice I received they also quoted the dealerships regular price for the parts I got and it was DOUBLE the price I paid directly on Buick's own website. I don't even want to deal with them again to fix the roof rack because it is always a hassle and takes longer than expected. You can't run a business charging exorbitant prices and having terrible service. There is obviously very poor/no management that cares about running a good business. I don't blame the employees I talked to as they mostly tried to be helpful and were working within a very disorganized system. They have a big sign next to the service desk that talks all about Royal Moore's commitment to good service and to let them know if you're not completely satisfied. The only method they have of contacting them is a generic business card that says Assistant Service Manager with no name or email address and the general dealership phone number. They obviously don't actually want any feedback on their service. More

Very prompt and respectful employees great service will always be back for service at Royal Moore Mazda always be back for service at Royal Moore Mazda More

Reasonable time spent for front end bearing replacement. Lyft car appointment made for me. Front desk people were pretty efficient. Bearing problem most definitely solved on second visit. I had asked for a Lyft car appointment made for me. Front desk people were pretty efficient. Bearing problem most definitely solved on second visit. I had asked for a previous oil-change window sticker to be replaced at both the diagnostic visit (the sticker was incorrect for my vehicle, and vehicle mileage) and also asked during the actual bearing replacement. It was not performed on either visit. No old/replaced parts offered back to me (usually done for work verification). One negative thing here... the online service scheduling utility has been written and re-written. It has never worked. I have always (for years) had to call in to book, confirm appointments. More

The Service Department did a great job taking care of my oil change and tire rotation in a timely manner. I had not been in for service since Covid hit. I really like the more open waiting area for custo oil change and tire rotation in a timely manner. I had not been in for service since Covid hit. I really like the more open waiting area for customers and enjoyed the coffee and snacks. Thanks! More