Royal Moore GMC Buick - Service Center

Good service but took to long I had a Monday 9am appointment to fix a truck latch problem on my 2016 Buick LaCrosse and get a second fob. This seemed like a short time fix so I ex I had a Monday 9am appointment to fix a truck latch problem on my 2016 Buick LaCrosse and get a second fob. This seemed like a short time fix so I expected to be there only an hour or 2. I live 25 miles away from this dealership. Only to be told it would likely take all day. They did provide a loaner so we could get to a few stops and then spend time at a relatives home until they called to let us know it was ready for pick up. They did call at 3pm to say it would be ready at 4pm. When I got there things went smoothly on the return of the loaner and making payment for the service. The latch repair was covered under warranty. My only issue was not knowing it might take all day before we got there. (I should have asked.) More

Excellent Service Called about getting a broken lock replaced. They ordered the part prior to my visit so when I arrived the following week, the part was in and the rep Called about getting a broken lock replaced. They ordered the part prior to my visit so when I arrived the following week, the part was in and the repair was completed that day. Due to the service department being busy, they offered me a free loan vehicle which allowed me to run errands while my car was being repaired. Thanks for the great service experience. More

Best dealership in Oregon! Definitely would shop there again, they have amazing sales consultants ONE OF MY FAVORITES BEING TYLER! THE GMC EXPERT! Couldn’t have asked for a better experience! again, they have amazing sales consultants ONE OF MY FAVORITES BEING TYLER! THE GMC EXPERT! Couldn’t have asked for a better experience! More

Came in for oil change; left with new car! The people I worked with were amazing. The entire experience was positive and love my new Encore. worked with were amazing. The entire experience was positive and love my new Encore. More

Many thanks to Rachel Starr for helping me get my car quickly and efficiently through what I knew it needed PLUS the manufacturer recommended maintenance! I appreciate how you gave me options and prices quickly and efficiently through what I knew it needed PLUS the manufacturer recommended maintenance! I appreciate how you gave me options and prices to make the process quick and painless and the work was done in the time you communicated. Many thanks! This is the third car we’ve bought from Royal More and we always use the service department because of the stellar staff and quick service! More

It was amazing The help that was provided was amazing, you guys are very helpful and give people a lot of options for Ben if we are not the beast candidate The help that was provided was amazing, you guys are very helpful and give people a lot of options for Ben if we are not the beast candidate More

Great People! I have a 97 Cadillac Catera. Needless to say it's not always easy to find parts for it! The parts dude there is fantastic! Even if he doesn't have t I have a 97 Cadillac Catera. Needless to say it's not always easy to find parts for it! The parts dude there is fantastic! Even if he doesn't have the part he has resources and has been able to track things down for me on more than one occasion. Rachel in sales is also very helpful and professional More

My visit was great I had a good visit and the staffed helped me pretty thoroughly only complaint I have is the services and car are slightly pricey but that’s it. I had a good visit and the staffed helped me pretty thoroughly only complaint I have is the services and car are slightly pricey but that’s it. More

Seemingly nice guy until he blew it I had called Daniel for some help with a service issue. He was a pretty nice guy when we talked, though he didn't entirely seem to know what he was do I had called Daniel for some help with a service issue. He was a pretty nice guy when we talked, though he didn't entirely seem to know what he was doing. While waiting for some info, we somehow talked about something that got into my family. I told him I was married to the most wonderful man alive - and then went silent. It was a pretty awkward silence and I thought he at first put me on hold but I could here him breathing in constant sighs behind the phone. I asked if he was okay and he said, "shut the **** up fa**ot." Needless to say, I defended myself for being gay and he started yelling at me about how I'm an "abomination of man" and "will burn in xxxx for [my] sins". I decided then threatened my lawyer on him at which he responded that there is no proof of this happening and he would find me in person and use his "veteran skills" to kill me. I then hung up because I have severe cyberphobia when it comes to people finding my location and for some reason I got myself worked up into thinking he had triangulated my position with cellular towers and was on his way with an assault rifle or something. I called the cops and they said they'd keep a close watch on the neighborhood and to call them if something happened. Nothing came of it, so I just forgot about it until recently when I drove by the dealership and I wrote this review. I'd really appreciate if this was investigated and he was punished, because he seriously took the situation way out of hand. More