Royal Moore GMC Buick

No pressure sales I came in to look around and see what options I had. Matt let me take my time to find the best fit for me. He showed me many cars and was able to answ I came in to look around and see what options I had. Matt let me take my time to find the best fit for me. He showed me many cars and was able to answer all of my questions and knew all about the differences. He was very patient and didn't pressure me at all. I got exactly what I wanted and couldn't be happier with my CX-5! More

A rare beacon of competent professionalism I've never purchased a car before, and when I decided to get a new Mazda3 hatchback I called 10 dealers around Oregon/Washington to request a quote fo I've never purchased a car before, and when I decided to get a new Mazda3 hatchback I called 10 dealers around Oregon/Washington to request a quote for an exact factory build. How hard can this be? I have a pile of cash, you have some friends in Japan who want to make me a car --- lets do this! This is how I discovered that most car dealerships are grossly incompetent: + one dealer never replied with a quote, but later emailed to ask why they didn't get my business + one dealer quoted me a grand above MSRP (who requests a quote and doesn't know the MSRP?) + one dealer replied to the wrong email address (they can't read their own handwriting?) + several dealers totally ignored all the specs I told them on the phone and tried to get me to buy other cars. However, one person stood out from the rest: Ed May from Royal Moore Mazda! Ed not only replied with the lowest quote, but he was extremely professional, prompt, and helpful through the whole process: + I email to ask for an itemized cost schedule including all taxes/fees --- BOOM! Ed immediately replies with an easy to read fee breakdown. + I decide to go with Ed at Royal Moore, he puts in the factory order, and then keeps me posted over the next few weeks: emails me the window sticker, lets me know when the car itself is being built, and when the car will arrive at the dealership. + When I come to pick up the car, Ed is patient and happy as I go through my inspection checklist (opening the hood, checking fluids, etc.). He shows me some neat features of the car, answers all my questions, and even makes sure that my iPod works with the car stereo. The best part: he charged me exactly the price he quoted me months before! I was extremely pleased with the whole experience --- I'd recommend Ed to anyone who's looking to buy a car: In an industry of goofballs, Ed is a competent professional. More

Great salesman, unresponsive and disinterested back office I bought a new Mazda from this dealership, and had no problems with the salesman. He was actually very professional, not at all smarmy, and I felt pr I bought a new Mazda from this dealership, and had no problems with the salesman. He was actually very professional, not at all smarmy, and I felt pretty good about that part of the transaction. Unfortunately, after he handed me off to the back office people, their treatment of me made a complete 180. First, the finance manager didn't give me a copy of some of the paperwork and it took about a week of constant calls to finally get in touch with somebody who would give me a copy. Second, three weeks after the sale, the auto licensing office still hasn't received anything from the dealership, so my trip permit will expire today and I'll have to find another way to get to work. I've been calling and leaving messages with people for a week or so to find out if they've even sent it in, or if not when. Nobody answers, and nobody calls me back. I assume since they've already made the sale, they don't feel that they need to do anything for me. A very frustrating and disappointing experience. Although the salesman was great, I would not recommend anybody buy from this dealership. More

Austin from the Toyota dealership was fantastic very curiou I gave this rating because Austin and every one there was fantastic I got exactly what I wanted. Done so very quickly and caringly. Austin was very I gave this rating because Austin and every one there was fantastic I got exactly what I wanted. Done so very quickly and caringly. Austin was very attentive and lesson to what I wanted and made it happen for me. He is a great sales person never did I fill pressured so thank u to Austin and Royal Toyota More

Our first oil change after purchasing a new Mazda. Everything went as scheduled with very courteous and professional service. We received a reminder E-mail with directions and what to expect. We were g Everything went as scheduled with very courteous and professional service. We received a reminder E-mail with directions and what to expect. We were greeted at the dealership and treated as if we were the most important customers they had. More

Good experience, It was really good experience in car purchase, Ed May was really helpful, professional and understanding throughout the process. Had nice experience d It was really good experience in car purchase, Ed May was really helpful, professional and understanding throughout the process. Had nice experience dealing with the car delivery. More

Refused to work with me on a car that needed repairs I was surprised to learn that an 08 Subaru I was looking at had some sort of weird sound emanating from it. I insisted on a 2 day right of refusal so I was surprised to learn that an 08 Subaru I was looking at had some sort of weird sound emanating from it. I insisted on a 2 day right of refusal so I could have my mechanic look it over, and I asked them to fix the problem. They told me no on both and refused to work with me to get a payment that fit my budget. I was amazed that they didn't want to take my money. Completely different experience from the last car I bought just 2 years prior at a different dealership. Will not buy from these folks - there are way more dealers out there willing to work with a buyer to find a fit for their individual needs. More

No Hassle, Fantastic Price! Recently purchased a new Mazda3 from Royal Moore's internet sales department. Both TJ and Ed were most helpful in finding the exact car I was lookin Recently purchased a new Mazda3 from Royal Moore's internet sales department. Both TJ and Ed were most helpful in finding the exact car I was looking for, at an amazing price. I'm indeed a happy camper! More

Best Car Dealership in my area Got a great deal on a 2014 Mazda 3. Salesman, Ed May, was low key, knowledgeable and totally professional. I've put 13,000 miles plus in the car sin Got a great deal on a 2014 Mazda 3. Salesman, Ed May, was low key, knowledgeable and totally professional. I've put 13,000 miles plus in the car since I bought it, and the service department has been SUPERB in taking care of my car and my concerns as a consumer. They located my problem and provided a loaner car while the work was being done. More

Have always gotten great service Since I bought my Mazda 3 eight years ago I have always gotten great service at Royal Moore Mazda, not that I've needed to use their service often. Bu Since I bought my Mazda 3 eight years ago I have always gotten great service at Royal Moore Mazda, not that I've needed to use their service often. But the couple of times I have needed to have an issue checked out they have been very thorough. I have never had a problem with those things after they fixed them. I get emails from Royal Moore with coupons that help me with the cost of periodic maintanence. The service team is very helpful and listens to my concerns. They have an air conditioned waiting area with wifi, tv, coffee and restrooms. If the work being done on your car will take a while they offer you a free ride home, and then pick you back up when the work is finished. I don't know how such a place can exist, but I thank God for it and will always go to Royal Moore Mazda for my car's service and repair! More