Royal Moore GMC Buick

Awesome buying experience After being pressured into buying a car we did not enjoy at a different dealer, Tim was very patient and helpful in finding the right car. We wanted a After being pressured into buying a car we did not enjoy at a different dealer, Tim was very patient and helpful in finding the right car. We wanted a car that was fun to drive and they made it so easy for us. We purchased a 2013 Buick Regal GS and enjoy it everyday. Getting rid of the Honda Accord was the best thing we ever did. My wife actually enjoys her morning commute again. From the sales team to the service department, they are an awesome team. They have taken care of everything we needed from the oil changes and tire rotations to the warranty work. More

New Mazda 3/30/14 With 250k on our Odyssey it was time to update my wife's daily driver. Living here on the central Oregon coast we didn't want to be limited to the few With 250k on our Odyssey it was time to update my wife's daily driver. Living here on the central Oregon coast we didn't want to be limited to the few local dealerships so our search for the right vehicle was entirely done online. Being satisfied with the size and configuration of the 95 Odyssey we set out to find a 2014 version. After combing through a ton of data we narrowed it down to a few models and the Mazda5 was at the top of the list. The sources used were the usual internet suspects and for reviews we liked YouTube. To see what stock was available in Oregon we used CarGurus. Once we had that we started contacting various Oregon dealerships to see what could be done. We finally settled on Royal Moore to purchase from and a large factor in making that decision was internet sales manager Jason Walraven. I very much appreciated he didn't insist on switching from emails to phone conversations as we worked out the details for a specific vehicle. As consumers living in a rural setting we do a large portion of business over the net. I myself have a retail business completely net based. We like having all the facts and figures in front of us. We find mixing in phone conversations with their attendant vagary and lack of a paper trail unhelpful. To illustrate how strongly we feel about that; we actually abandoned a potential deal with Herzog-Meier which offered a lower price for the same model. Apparently they use internet sales reps for the initial contact and I have to say that was going well. They stayed in touch and answered all questions in a straightforward manner. When we applied for credit approval through a link provided by one of the reps all further email contact ceased. H-M's 'Internet Sales Manager' took it off their network and started calling. My wife tried to return one of his calls and got run around different departments before finally getting the guy and he started in with the usual "come on in". We're not going to drive nearly 10 hours to have questions answered that could be done easily by email. In my opinion we were not at that stage yet and I still had questions and requests for answers via email brought no response. That was it fir us: done. A less involved but similar experience was had with Kiefer Mazda. Royal Moore got our business almost by default. Jason Walraven stuck with us on the emails and all that remained was to take the drive and close the deal. Jason was pleasant and easy to deal with in person and it went well. Once it was set we were brought to Jason Murphy to sign the papers and review our post sale options [extended warranties]. Jason Murphy was thorough and answered all questions. In short we left with a great car and the confidence we choose the right dealer. We wouldn't hesitate to recommend Royal Moore to anyone looking to make car shopping a painless experience. Thanks guys! More

Awesome experience with Mark The wife was wanting a newer car and saw this Blue Dodge Challenger on the Royal Moore website. She just had to go and see it in person, so while I sl The wife was wanting a newer car and saw this Blue Dodge Challenger on the Royal Moore website. She just had to go and see it in person, so while I slept( I work a night shift) she went and test drove the vehicle with Mark. She absolutely loved it and when I woke up she wanted me to go see it. Mark was great and I didn't feel like I was being pressured, we even chatted about some common interests we found out we had while waiting to see if the financing came through. They tried really hard to get to my target payment, and I was satisfied after a number of negotiations and got the payment at the maximum I was comfortable with. I was surprised when they came back with an even better deal15 minutes later even though I had already signed the original agreement. Most of the staff stayed late even though they didn't have to help make sure we were happy and had everything to go. Mark has continued to check up and make sure we are happy and have had no issue with the vehicle. More

Ever since the renewed ownership here, everything has been superb. You can't ask for better service from their service department. They even remodeled and fixed up the premises. Can't be happier with my been superb. You can't ask for better service from their service department. They even remodeled and fixed up the premises. Can't be happier with my Mazda 3S 2.5L ! More

I'm not one to complain, and hardly ever write a bad review let alone reviews in general. But I just finished acknowledging Herzog Meier for the great buying experience and figured I would take the time review let alone reviews in general. But I just finished acknowledging Herzog Meier for the great buying experience and figured I would take the time to let Royal Moore know how horrible their salesman Dane is and how they lost a $28,000 sale. I came in last weekend after talking with the online rep about the 2014 Mazda 3 hatchback. Once I got there I was handed off to a salesman named Dane or Dwane. From the very beginning he was never polite. Not once did he give me any information about the car (even while driving it around his lot looking for the actual one I wanted, not the one that he was trying to push on me). Luckily I have been waiting for this car to come out since April and have done my fair share of research and knew EXACTLY what I wanted. Everything he had to say was in a very arrogant tone of voice and as if he was talking down on us, even when I would ask his a question about the features of the car. His plan of attack was to "bully" us into buying the one and only car he showed us. When we asked if he could check surrounding partnered dealerships to see if they had what I wanted, he told me "I can't do that unless you are committed to buy. That is too much work for me, my boss and everyone inside if you're not going to buy." So, naturally we would look somewhere else so we wouldn't put poor Dane out of his way at his place of employment. When we told him we were going to shop around he tells us "I guess I'm just confused on your guys' mindset.. like, what's your train of thought?" Once we finally started leaving my friend had told him that we would come back if no where else had the one we were looking for (to ease the awkward walk back to the car) he shook his head, said "whatever" under his breath and turned and walked away back towards the dealership. Didn't say bye. Didn't shake our hand. Nothing. I have never been treated so badly. Especially from a place that was potentially going to be getting over $20,000! I ended up going down the street to Herzog Meier, paid MORE for a higher end model. I wouldn't buy a 12" sandwich from Dane, let alone a brand new car. My advice for Royal Moore is to get rid of him if they want to sell some cars. More

Bad over all experience. After the paper work is signed all friendliness is out the door. Several issues with the new car with no help from them at all. Very unhappy, will not buy from them again. I will n all friendliness is out the door. Several issues with the new car with no help from them at all. Very unhappy, will not buy from them again. I will not even take my car there for warranty work they will never get my business again. They lost the second key to the car. Took 2 extra trips to finally get a key from them. I purchased a clear bra and window tint. They forgot to schedule it, I had to return a week later to remind them, 11 days later my windows were tinted. 4 of my windows are scratched, window tint place says they were scratched when they got the car. Dealership manager accused my kids of scratching them and refuses to correct the problem. More

It was a great experience and the price was probably the lowest WITHOUT any negotiation. I dealt with Daniel Reilly and he was simply great. Showed me the car features and took me out for a nice test dri lowest WITHOUT any negotiation. I dealt with Daniel Reilly and he was simply great. Showed me the car features and took me out for a nice test drive. He was never pushy. He was very straight forward. There weren't any games (the best part)! He never pushed me to buy any extras. There was another person who dealt with the paper work and did go over with me some extras, but he was not pushy about it. Overall it was a good experience! More