Royal Moore GMC Buick

professional and easy to work with Very straightforward process. I've never received bad advice from Royal Moore on service. They let you know what is truly needed and what can wait Very straightforward process. I've never received bad advice from Royal Moore on service. They let you know what is truly needed and what can wait for another visit. Kevin has been very helpful with each visit. More

running credit checks with out knowledge Went with son car shopping after buying 3 different cars from them in the past 10 years. They tell us no credit check will be ran unless we decide to Went with son car shopping after buying 3 different cars from them in the past 10 years. They tell us no credit check will be ran unless we decide to buy on terms. Well today I was on my way to purchase with cash a new car from them and in the mail I just happen to check before I left I find a letter telling My son and I that we were turned down for a loan back in February. We never applied for one! We were unable to find what we wanted at the time and left. So now we sit with a credit check ding and my son who is just starting out with credit gets hit also. Slimy people if you don't buy. Also never take a car there for service expensive and paid for things that were never done right. They have gone down hill big time More

Outstanding Service! I'm glad I rarely have to take my Mazdaspeed 6 in for service, but when I do the guys at Royal Moore always do an excellent job and they are very easy I'm glad I rarely have to take my Mazdaspeed 6 in for service, but when I do the guys at Royal Moore always do an excellent job and they are very easy to work with. They have a shuttle service if I have to leave my vehicle, and they are usually cheaper than the cost estimate! Love that. More

Highly Recommended! The quality of work is superior and the staff is wonderful. Excellent customer service and repair work! Kevin Ames was Awesome from start to finish. I The quality of work is superior and the staff is wonderful. Excellent customer service and repair work! Kevin Ames was Awesome from start to finish. I definitely recommend this shop to everyone and I will continue to have my cars serviced here!! More

wonderful customer service I had a wonderful experience at the Royal Moore Buick Center in Hillsboro. I have been coming to this dealership for all my work and will continue to I had a wonderful experience at the Royal Moore Buick Center in Hillsboro. I have been coming to this dealership for all my work and will continue to do so. One particular employee went out of his way to help me and I am very grateful to him. His name is Kevin Ames. Again thank you very much Lori Pollinger More

Met our usual excellent service results All service reps are great and the work has always been right on over the many years we have been having our service work done at Royal Moore. All service reps are great and the work has always been right on over the many years we have been having our service work done at Royal Moore. More

Repair RE: GMC Service The repair to our Yukon was done on time and the final cost was lower than the estimate. We have need taking out 2 vehicles to Royal RE: GMC Service The repair to our Yukon was done on time and the final cost was lower than the estimate. We have need taking out 2 vehicles to Royal Moore for several years and have always been satisfied with the service department personnel and the work received. More

Long wait and BS fees We bought a used VW from these folks, and the initial sales process went very smoothly. Travis was very easy to work with, let my wife and I take the We bought a used VW from these folks, and the initial sales process went very smoothly. Travis was very easy to work with, let my wife and I take the car out for a long test drive alone, and worked hard with us through the negotiation phase. My issues with this dealership are after Travis handed us off to finalize the sale. Firstly, there is a completely scam fee attached to every car their dealership sells. I'm not sure if it is just used cars, but they have this "Theft Code" $395 added to the price of the car. It is for some stickers and etching attached to the car for theft deterrent purposes. What a load of crap way to make a few more bucks off of each customer. They pre-apply this "service" before asking the customer if they even want it! Finally, it took nearly 4 hours for the whole process. We sat around the waiting room for an hour or two waiting for the paper work guy to be ready for us. This was a cash transaction, so should have been a very quick process. Overall, with the slow service and BS fees attached to the purchase, I cannot recommend this dealer. More

Worst Customer Service I've had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a I've had the worst experience with purchasing my car from Royal Moore. To start, the first salesman left me for over 40 minutes after having me take a test drive, alone. Multiple salesmen walked past me while I stood outside waiting to let someone know I was interested in purchasing the car. I, then, sought someone out to initiate the conversation that I wanted to make a purchase and hadn't been helped. Once someone was able to help me, it took 12 hours to finalize the sale of the vehicle. I sat around and waited all evening, attempting to stay positive, while other customers were helped who hadn't been in the dealership before me. When I finally signed paperwork, it was after 11pm and I still had an hour's drive home. Because it took so long, I wasn't even provided with all the copies of the keys I purchased with my car. To date, I've yet to receive the additional keys. It's been 23 days since the sale of my car. Since signing my paperwork, it has taken the dealership 23 days and counting, this issue is still not resolved, to finalize the sale of the car and provide me the paperwork to pick up my license plates. I have had to buy 2 additional trip permits, at my cost, in order to drive my car. I am now no longer able to purchase another trip permit and cannot drive my car because this issue cannot be resolved. Every time I call, I'm passed around the finance department and not provided any answers. My voicemails go unreturned. The general manager is little help. The best anyone can provide is a "I'm really sorry." Sorry doesn't allow me to operate my car, instead I'm now relying on others to help make sure I can get to work, run errands, and manage all other day to day tasks that so many people rely on their cars to do. I would give zero stars if it were possible. This has been the worst car buying experience, I didn't know I could experience such poor customer service. From the start, it's been horrible. Do not buy a car here. More

Helpful, friendly, efficiently professional As usual, visiting Royal Moore (Mazda side) was an enjoyable experience. Work started punctually by friendly, knowledgeable, helpful and certainly pr As usual, visiting Royal Moore (Mazda side) was an enjoyable experience. Work started punctually by friendly, knowledgeable, helpful and certainly professional counter people and service personnel. I'm especially plesed with the breadth of knowledge of mechanic "Jose." Listen carefully when he discusses a car's condition ... his insightful info will help clear up much misunderstanding. Also the parts dept. helped in sourcing discontinued paint. One word best describes Royal Moore's employees: PROFESSIONAL! More