Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Royal Moore GMC Buick
Hillsboro, OR
1,579 Reviews
At Royal Moore Buick GMC we are proud to offer a Lifetime Powertrain Warranty on every new car we sell. Our dealership serves Portland, Beaverton, Hillsboro, The Oregon Coast, Salem, Oregon and surrounding areas for your GMC and Buick New Car and used car Inventory. Royal Moore Buick GMC has is locally owned and operated for over 50 years. Please review our extensive inventory of Buick and GMC cars, trucks and SUV's, including the Buick Encore and GMC Sierra. We work hard to get you into the vehicle you have always wanted. That new Buick or GMC is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available in Hillsboro, Oregon.
Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Royal Moore Buick GMC we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Hillsboro, Oregon facility.
Our service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Royal Moore Buick GMC service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry.
At Royal Moore Buick GMC we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,579 reviews
August 22, 2019
HORRIBLE LIED to and mislead! I have purchased 3 vehicles from royal moore. My first experience wasnt bad at all and my partner and I were happy (6years ago). LIED to and mislead! I have purchased 3 vehicles from royal moore. My first experience wasnt bad at all and my partner and I were happy (6years ago). 2nd car however, had to go over some bumps and also didnt have the greatest car salesman and the financer at the time (jason) were practically con artists and stole my money after telling me there would be NO money down... untill the last second and claiming I HAD to put at least 600 down.. But we all know was split between the two (one of which is a regular at my work and I thought was my friend) ... 3rd experience though was quite recently.. absolutely awful! Because of my last purchase I purposely tried to pay more attention and ask the right questions which I totally thought I did. No. I'm sure I did. .However I was LIED to multiple times by PAM. I asked repeatedly throughout our conversations while signing paper work that the money I'd be putting down ( which again initially I was told I wouldnt have to) an amount of 1grand would be put towards an amount that i later found out was also a LIE. It's around 2grand more than we had discussed and the money down wasnt put towards it (my loan).. Hmmm. Wonder where that money went *rolls eyes* so overall. I wish I could give them a big fat -10 in ratings but unfortunately they wont let me. Once my current car is paid off, I will never purchase from them again. I've also recommended a few friends in the past and will be passing this information on to them and I'm sure they will eventually take their business elsewhere as well. Nor will I ever have something good to say about this lot again. I work and live very close to the hillsboro lot and my car strikes up conversations about royal moore frequently. I have nothing good to say. So hopefully that's Karma taking its course. I've diverted at least 20 potential customers from ever buying a car with them. I will continue to do so. More
by Uhohfeli
Employees Worked With
Pam, Jason Flaherty
July 28, 2019
Worst sale person ever The sale person attitude was very bad. First she never asked us for coffee water or anything. When we asked she just pointed at it. We had to get it o The sale person attitude was very bad. First she never asked us for coffee water or anything. When we asked she just pointed at it. We had to get it ourselves and they weren’t even available in the same building. When we mentioned we might want to think about the purchase, her attitude was horrible, completely two faced. We could easily noticed her expression. We were about to purchase an expensive car we had our right to talk and discuss. She didn’t have to give us that kind of attitude. Could have compare the pros and cons to convince us instead or something else. Worst sale person ever!!! Typical old style generation dealership. We bought car from other dealership before, it’s all changing now. Super great customer service. Since we already knew what we wanted and we had a small baby at home with a baby sitter we didnt want to drive to another Mazda dealer, we decided to purchase the car. Her attitude completely changed. Super friendly. Tried to ask us for a 10 review. So here is her review a 0. We would never come back here again for our next purchase if we saw her or if we had to come back we would come to a different person. We ignored her after that. When she was supposed to show us all the car features, she didn’t know some of the features. She told me to ask another guy instead of going to ask him herself and explained to us. She didn’t follow up if we even got what we needed. Just gave us a piece of paper made us sign. She didn’t even use that checklist going through with us.. she was in a freaking hurry to get out of work and we were still in the middle of things. Our experience was great with everyone else after we decided to buy the car. Paul and Brian were extremely nice and helpful. They both stayed late helping us and even the next day when we came back with questions. We gave some stars here just for Paul and Brian. More
by TTP
Employees Worked With
Brian Rogers, Paul Diego, Rachel Starr
July 28, 2019
Friendly, fair price, comfortable Tyler was great to work with. Patient, flexible...a really nice guy! I went to the dealership to purchase a vehicle that I saw online. When I got to t Tyler was great to work with. Patient, flexible...a really nice guy! I went to the dealership to purchase a vehicle that I saw online. When I got to the dealership I found out the vehicle had sold the day before. It must have been fate because the vehicle I ended up buying couldn’t be more perfect for me! More
by Jenn711
Employees Worked With
Brian Rogers, Tyler Jones
July 22, 2019
Great Experience overall Rachel Starr and Tyler Jones were extremely helpful with my Sierra truck purchase. Walked into dealership with easy going atmosphere, not pushy and v Rachel Starr and Tyler Jones were extremely helpful with my Sierra truck purchase. Walked into dealership with easy going atmosphere, not pushy and very accommodating. Cameron in finance also was helpful with finding dealer incentives and worked with getting payments to where I wanted! More
by Mike-WA
Employees Worked With
Cameron, Tyler Jones, Rachel Starr, Pam Nowling
July 16, 2019
Great people who like to help. Rachel and the rest of the team at Royal Moore helped me over a span of several days in trying to find the right fit. They were courteous and very pro Rachel and the rest of the team at Royal Moore helped me over a span of several days in trying to find the right fit. They were courteous and very professional. More
by Clancy.adams
Employees Worked With
Ronnie , Brian Rogers, Rachel Starr
July 07, 2019
In and out in an hour No issues or problems. Saw the car on the internet. She txted and email us and we were done in less than an hour Thanks. No issues or problems. Saw the car on the internet. She txted and email us and we were done in less than an hour Thanks. More
by Go21ose21$1
Employees Worked With
Rachel Starr
July 06, 2019
Lots of cars in one place Saleswoman took us between several dealerships to view similar offerings from each manufacturer. Even offering to line then up side by side for compar Saleswoman took us between several dealerships to view similar offerings from each manufacturer. Even offering to line then up side by side for comparison. This was a HUGE time saver. More
by Dan
Employees Worked With
Rachel Starr, Derek Ryan
July 03, 2019
Easy, friendly, fun, respected Rachel was knowledgeable, professional, and fun to work with today. A great deal on a great car. Pam made the financial and paperwork process a breeze Rachel was knowledgeable, professional, and fun to work with today. A great deal on a great car. Pam made the financial and paperwork process a breeze. More
by Jds
Employees Worked With
Rachel Starr, Pam Nowling
July 03, 2019
It was fantastic. Carmen was awesome Carmen was very helpful in helping find a new car. She was very knowledgeable and patient. It was also a very welcoming place to be Carmen was very helpful in helping find a new car. She was very knowledgeable and patient. It was also a very welcoming place to be More
by tylerchilders1992@outlook.com
Employees Worked With
Carmen, Pam Nowling
June 27, 2019
Best car buying experience After a bad experience at another local GMC dealership I was weary to go somewhere else. We were in the process of a lemon law vuyback with our Merced After a bad experience at another local GMC dealership I was weary to go somewhere else. We were in the process of a lemon law vuyback with our Mercedes so it made financing a little tricky. The entire staff at Royal Moore was AMAZING! They had us in and out in no time with exactly what we wanted with a better price than the other dealer we had visited previously. I'll never go to another dealership! More
by Driley406
Employees Worked With
Tyler Jones, Pam Nowling
