Royal Kia - Service Center

Not a happy customer! Dave Loper has no customer service skills.. I picked up my vehicle today after we had to leave my vehicle overnight for repairs. When my vehicle was b Dave Loper has no customer service skills.. I picked up my vehicle today after we had to leave my vehicle overnight for repairs. When my vehicle was brought to the front I noticed my vehicle had a little damage and the service person we usually go to was busy and sent over Dave Loper. We brought to his attention what the problem was and he said "that with time the rubber comes off". My husband and I understand that, but the rubber that goes over the sides of the head lights was half way out and my vehicle was not left overnight with the rubber sticking out, we tried to explain that to him and his exact word were "What do you want me to do about it" with an attitude, really that how Kia employees treat there customers? I'll tell you what I as a customer who has taken 2 vehicle for the last 4 years for services and just traded in a vehicle over an year ago wanted to hear Dave Loper, "what can I do to help, or let me take your vehicle back to service department and see if we can fix it". THAT AS A CUSTOMER, IS WHAT I WANTED FOR YOU TO DO ABOUT IT! Royal Kia, has a saying "welcome to the royal family" well let me tell you Royal Kia, today me and my husband didn't feel that we were part of the family. That's the reason I gave Dave Loper no stars and would NEVER refer a friend or family member to you! More

Beware. Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it Do NOT consider the extra warranty if buying a used car. It's staggering what's not included, especially since being assured by the "salesman" that it would be bumper-to-bumper. A year in, after a $2K price tag on a useless warranty, I'm already out $700+ for a hatch latch that won't open and a faulty seatbelt/airbag sensor that constantly bongs because it's not connecting properly. Feeling scammed. More

Service Oil Change On July 30, 2016 I took my new 2016 Kia Sorento to Royal Kia for the first oil change. Wow what great service I was met with a very friendly greeter M On July 30, 2016 I took my new 2016 Kia Sorento to Royal Kia for the first oil change. Wow what great service I was met with a very friendly greeter Mr. John Pittman, He introduced me to Scott who wrote up my service and he got me in & out quickly, Everyone was friendly and showed me the waiting room. I have never owned a Kia and I am so happy with the entire handling package. Royal Kia will have my business in the future and I am very happy to meet such a fine staff. More

went in for an oil change and left with a new car!! Always very friendly and professional! Willing to answer any questions and the service is awesome! This is the best way to purchase a vehicle wether Always very friendly and professional! Willing to answer any questions and the service is awesome! This is the best way to purchase a vehicle wether new or used. The people here are wonderful and Peter is very knowledgeable and a great salesman! The experience was very positive and will purchase my next vehicle from this dealership as well. I want to say thank you to Peter Thomas for the great service as well as Shawn in the service Department and all the others who assisted me!! You all rock and keep up the great job! I am telling everyone about you! More

Ever since I had my car, I have had a problem shifting out of PARK. I took my car to the dealer in Gainesville, Georgia where I bought it for the first oil change. I complained about the shifting proble out of PARK. I took my car to the dealer in Gainesville, Georgia where I bought it for the first oil change. I complained about the shifting problem. They could not duplicate the problem, so could not fix it. My car is a 2010 Sportage and I bought it new. Every time I took the car in for servicing, no matter where it was, noone could or would fix it. My car had a recall this year which was supposed to fix the problem. I had the part replaced in Duluth, Georgia. Since then, I only had the shifting problem twice. Once was the day before I was leaving Georgia so could not take it back to the dealer. The second time was when I arrived in Tucson, AZ. I made an appointment, took the car in, and it was thoroughly checked. The part that was replaced was good, but Royal found that the car needed a new shifter. They had to order the part. It came in early the next week. I want to thank the service department at Royal Kia in Tucson for their expertise. They are the only ones who cared enough to get to the bottom of the problem. More