Royal Kia - Service Center

Put your worries at rest.. When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in person, voice mail or email, he has always managed to make me feel like I'm his number one priority. Dave puts my mind at ease when it comes to servicing my car. Before making my second purchase at Royal, I was sure to stop in and ask his opinion on my new vehicle prior to committing to the sale. Rest assured, after you make that purchase, you will be taken care of by a GREAT team at Royal. No other dealership has ever went more out of there way then Royal! More

Super Helpful and Considerate I have had to come into the service center twice now, once for a recall/oil change, the second because my car wouldn't start. I had an absolutely inc I have had to come into the service center twice now, once for a recall/oil change, the second because my car wouldn't start. I had an absolutely incredible experience the first time - Matt helped me, walked me through the process, and explained everything in such a way that I felt like I really knew what was going on. When I had to go in the second time and I saw Matt working at the desk, I made sure to go up to him. Not only did he once again make me feel reassured, he recognized me from several months before. Matt is the reason why going in to get my car serviced doesn't feel like a chore. I cannot fully express how welcomed and comfortable I always feel working with him. More

I have tried to get an appointment for my 2015 Sedona SLX We moved here in August 2017. We own two vans both with extended 100,000 10 year warranties. We needed Oil Change and Tire Rotation on each vehicle. We moved here in August 2017. We own two vans both with extended 100,000 10 year warranties. We needed Oil Change and Tire Rotation on each vehicle. In addition I asked the to look at both vans since the release on the door looks for the automatic sliding doors no longer release when the car is shut off or put in park. The first time I called I was told that they could not be looked at under warranty unless I could prove I had a warranty on the, KIA USA told me that a dealer can verify it by VIN number. Then I was also told I would have to leave the vehicle with them for an oil change and that they could only look at the door during the week and I would have to leave the van with them and I would have to bring in the paper work on the warranty, The second time I attempted to schedule an appointment (within business hours - I kept getting directed to a web site to schedule it or to leave a message- I never heard back on my message and the website will not let you register as a guest- it does not scroll past entering your name. It is a shame that a dealership that has such potential to win and have new customers goes out its way to keep them away More

Sales experience & personnel were excellent, service is not. We bought a used car for 25k. Everything is wonderful with car. Scheduled service intervals are a different story. Ty took our car in, said it would t We bought a used car for 25k. Everything is wonderful with car. Scheduled service intervals are a different story. Ty took our car in, said it would take two hours....called 40 minutes later and said it will now take all day, offered shuttle. 30 minutes later car was done? He couldn't explain or read service that was performed. calling back to answer their call, girl on phone acted like we were bothering her, almost rude. 1st time we took it in we didn't get it serviced because of wait time....all day. Past dealerships we have been in and out within an hour. Not impressed at all with service department. More

Totally Awesome!!! Initially came in to have my Kia Soul serviced. Spoke with a young lady who had seen us looking at cars there in the lot. I told her my dream and how Initially came in to have my Kia Soul serviced. Spoke with a young lady who had seen us looking at cars there in the lot. I told her my dream and how much I was stressing. She suggested gathering info and numbers. I told her I would consider. She then set us up with Mr. River Lintner. The rest is history. More

Excellent Service! Thanks Shawn. From the very first time he was super professional and kind. Even though he doesn't speaks Spanish and my English isn't so good, he was helpful and an From the very first time he was super professional and kind. Even though he doesn't speaks Spanish and my English isn't so good, he was helpful and answered every question that I had. I recommend Shawn Aranda. More

Amazing! I always have amazing service, I've been going here for 10 years. Jason kays has been my advisor for 2 years. Always goes above and beyond and I'm a p I always have amazing service, I've been going here for 10 years. Jason kays has been my advisor for 2 years. Always goes above and beyond and I'm a pretty difficult person to deal with. But he's always professional and gets the job done better then I expect. More

WOW what an employee and dealership!!! While on vacation our Kia Sorento had transmission trouble and we took it to Royal Kia in Tucson AZ. Mr. Scott Maher diagnosed the problem quickly and While on vacation our Kia Sorento had transmission trouble and we took it to Royal Kia in Tucson AZ. Mr. Scott Maher diagnosed the problem quickly and informed us that it would take three days for the part to come in. He then assigned us a 2016 Kia as a loaner car for our use until our vehicle was fixed, Mr. Maher was awesome in his knowledge, professionalism,and conduct as well a his treatment and concern for us. He is an exemplary and valuable employee. By the way all other employees we interacted with were awesome also! What a dealership!!!!! More

Exemplary professionalism and world-class service! The purpose of my missive is to shine the spotlight on Service Consultant Phillip Farenga, whose exceptionally professional attitude and superb custom The purpose of my missive is to shine the spotlight on Service Consultant Phillip Farenga, whose exceptionally professional attitude and superb customer service deserve recognition. Upon having arrived at the service drive-up window, I was acknowledged with a very polite and professional greeting from Phil who immediately asked how he could assist. After having stated that I was meeting a family member whose vehicle had been scheduled for service, Phil expeditiously checked his work orders. When he discovered that my family member's vehicle had, in fact, been scheduled for the subsequent day, he took the initiative to research his technicians' workload in order to accommodate the vehicle into the current schedule. Without hesitation, Phil effectuated a team effort to accomplish the work without delay. While the vehicle was being serviced, Phil periodically contacted me with updates regarding the status of the vehicle and, when discrepancies were noted by his technician, he advised me as to the best course of action. Thanks to Phil's initiatives, the work was accomplished in a very timely and professional manner. Lastly, Phil provided me with a detailed estimate for the remaining items which would require attention. Phil sets the standard for others to emulate. His initiative, attention to detail, depth of knowledge and "above and beyond the call of duty" customer care are hallmarks of his exceptional character and abilities. He is a standout performer! Exemplary professionalism and world-class service! More