Royal Kia - Service Center

Friendly, professional and knowledgable service advisor. Car taken in to service at appointment time. Bian explaind everything to me, including estimated time of completion. He saw me twice during the proces Car taken in to service at appointment time. Bian explaind everything to me, including estimated time of completion. He saw me twice during the process and updated me both times. I made the trip from Marana past the Kia dealer on Wetmore whom I have used before but when I called their service department, the phone rang until it eventually disconnected. Five times! I called Royal and the phone was answered on the second ring. I will drive the extra miles for this service. More

Total change of opinion of car dealerships This dealership has redefined my opinion of auto dealers in general. I have never been made to feel so special when seeking to purchase a new vehicle This dealership has redefined my opinion of auto dealers in general. I have never been made to feel so special when seeking to purchase a new vehicle. We had another vehicle in for an emergency service call, and also looking at the new vehicles the time ran into the early evening, and the salesman actually took me and my wife out to dinner and he paid for the dinner. When we were ready to take the new car, it had a huge red bow on the top and my wife was presented with a dozen of red roses. All in all this was a very unexpected way to be treated and has earned our repeat business. More

Always a pleasure Dave Loper is always friendly and honest, that means a lot to me. Never over priced repairs and returns my on schedule. He the best. Dave Loper is always friendly and honest, that means a lot to me. Never over priced repairs and returns my on schedule. He the best. More

Dave takes great care of his customers This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, w This review is long overdue. We bought our car from Royal Kia years ago and the experience was as pleasurable as a car purchase could be. But truly, what sets this dealership apart is it’s service department; in particular, Dave Loper. He has been our primary contact for all our service needs and has been absolutely fabulous. As a woman, I always worry I am being taken advantage of when I take my car to a mechanic, given how little I know about cars. But Dave is honest, straight-forward and always sensitive to budgets. After four years of owning our vehicle, we put Dave to the true test when our transmission went. He had all the paperwork in place and was able to demonstrate we did all the necessary maintenance to keep up with the warantee requirements and worked with the warantee company to make sure the transmission was covered under Royals Kia’s lifetime warantee. I’ll likely buy from Royal Kia again, and it will be in large part due to Dave’s awesome customer service. Thanks Dave! -Raquel More

Another KIA! Was in for service on my Optima and killing time....went home with a new Stinger! They were able to give me a great trade value so I was able to upgra Was in for service on my Optima and killing time....went home with a new Stinger! They were able to give me a great trade value so I was able to upgrade to a new car. Repeat customer and recommend to everyone. More

Excellent Service each time I visit Royal Kia Brian is courteous and helpful each time I see him. The car is ready and done on time. The Service details are explained and the price is right! Brian is courteous and helpful each time I see him. The car is ready and done on time. The Service details are explained and the price is right! More

Put your worries at rest.. When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in When it comes to good customer service you wont get that from Dave Loper - you get exceptional customer service!! With all my interactions; whether in person, voice mail or email, he has always managed to make me feel like I'm his number one priority. Dave puts my mind at ease when it comes to servicing my car. Before making my second purchase at Royal, I was sure to stop in and ask his opinion on my new vehicle prior to committing to the sale. Rest assured, after you make that purchase, you will be taken care of by a GREAT team at Royal. No other dealership has ever went more out of there way then Royal! More

Super Helpful and Considerate I have had to come into the service center twice now, once for a recall/oil change, the second because my car wouldn't start. I had an absolutely inc I have had to come into the service center twice now, once for a recall/oil change, the second because my car wouldn't start. I had an absolutely incredible experience the first time - Matt helped me, walked me through the process, and explained everything in such a way that I felt like I really knew what was going on. When I had to go in the second time and I saw Matt working at the desk, I made sure to go up to him. Not only did he once again make me feel reassured, he recognized me from several months before. Matt is the reason why going in to get my car serviced doesn't feel like a chore. I cannot fully express how welcomed and comfortable I always feel working with him. More

I have tried to get an appointment for my 2015 Sedona SLX We moved here in August 2017. We own two vans both with extended 100,000 10 year warranties. We needed Oil Change and Tire Rotation on each vehicle. We moved here in August 2017. We own two vans both with extended 100,000 10 year warranties. We needed Oil Change and Tire Rotation on each vehicle. In addition I asked the to look at both vans since the release on the door looks for the automatic sliding doors no longer release when the car is shut off or put in park. The first time I called I was told that they could not be looked at under warranty unless I could prove I had a warranty on the, KIA USA told me that a dealer can verify it by VIN number. Then I was also told I would have to leave the vehicle with them for an oil change and that they could only look at the door during the week and I would have to leave the van with them and I would have to bring in the paper work on the warranty, The second time I attempted to schedule an appointment (within business hours - I kept getting directed to a web site to schedule it or to leave a message- I never heard back on my message and the website will not let you register as a guest- it does not scroll past entering your name. It is a shame that a dealership that has such potential to win and have new customers goes out its way to keep them away More

Sales experience & personnel were excellent, service is not. We bought a used car for 25k. Everything is wonderful with car. Scheduled service intervals are a different story. Ty took our car in, said it would t We bought a used car for 25k. Everything is wonderful with car. Scheduled service intervals are a different story. Ty took our car in, said it would take two hours....called 40 minutes later and said it will now take all day, offered shuttle. 30 minutes later car was done? He couldn't explain or read service that was performed. calling back to answer their call, girl on phone acted like we were bothering her, almost rude. 1st time we took it in we didn't get it serviced because of wait time....all day. Past dealerships we have been in and out within an hour. Not impressed at all with service department. More