Royal Kia - Service Center

We’ve had good business with them for many years. We have purchased and serviced three vehicles from them. We have always been tee tree aged very well. purchased and serviced three vehicles from them. We have always been tee tree aged very well. More

Feeling Victimized My 11 month old, 4500 mile, Kia Sedona rear driver-side window operation failed and kept sliding down with gravity. I brought the car in to Royal Kia My 11 month old, 4500 mile, Kia Sedona rear driver-side window operation failed and kept sliding down with gravity. I brought the car in to Royal Kia on Nov 06 for troubleshooting and they discovered that the window needed a new regulator and ordered it. The mechanic also did a great job satisfying my request to temporarily seal the bad window fully closed. About a month later, my service manager, Cole, informed me that my part arrived. Subsequently, I made an appointment online to get the part installed. The first appointment was too close to Christmas so I changed it online, called Kia, and spoke with a service rep to confirm that she received the appointment change to Dec 27. So far the process worked very smoothly. On December 27, I arrived at the service center. An employee walks over to my car to ask how he can help me and I explain what I just wrote above. He goes back inside to retrieve my work order (customer # 1133620), hands it over to the service manager (not Cole) who then comes over to my car with my work order in hand and asks, “How can I help you today?”. I reply, “Well, it should all be specified in the work order you have in your hand.” He replies, “No. It only states ‘miscellaneous’.” That’s when I suspected I was in trouble. How is it possible that the trail of this work order was lost? So, I explained again to the clueless manager what I wrote above. He goes back inside to investigate further and returns informing me that the special part (power window regulator) was returned. I am an individual approaching 70 years of age and I don’t need this level of stress. So I expressed how upset I was to him emphasizing that I traveled 12 miles from home for nothing wasting my precious time. His attitude was like it was no big deal. They will just order another part and reschedule; absolutely no sensitivity to how violated I felt. So where and how did the process break down? At some point before Dec 27, someone, presumably a parts department employee, decided to return the regulator for some unknown reason. How is this possible? When common Kia parts are received by the dealership they need no special attention and can be used by the mechanics as needed, or returned if no longer needed and taking up space. I get that. However, when a custom part arrives which is associated with a customer order, that part should immediately be physically tagged with the customer order number; in my case, 1133620. And it should be my service advisor’s (Cole) responsibility to make sure that happens. And the parts department rules should state that no one is to return a tagged part without consulting the customer’s service advisor. Evidently, none of this occurred. As a result, I, the customer, was the victim. BTW, Cole has always treated me with the utmost courtesy and respect so I think he can be a good service manager. I just believe he has not been trained to follow the process above because that process probably does not exist. More

Service with an honest smile I bring my Chevy Equinox to Cole Athouguia for my service needs. The Chevy dealer here is a nightmare to deal with, but Cole at Kia is a gem. He alw I bring my Chevy Equinox to Cole Athouguia for my service needs. The Chevy dealer here is a nightmare to deal with, but Cole at Kia is a gem. He always calls me to confirm my appointment, is waiting and greets me with a smile, and even when I need unexpected maintenance done he presents my options in a way that is no pressure, no hassle, "just the facts ma'am". It makes my life so much easier. Also, my car was filthy from a road trip when I brought it in for my oil change, tire rotation and alignment. Cole gave it back to me sparkling clean inside and out - something I didn't ask for or expect, but was pleasantly surprised to receive. I'd recommend Cole Athouguia to anyone as your service advisor. He is top notch. More

great guy!! Dave Loper is great!! He always provides excellent, courteous customer service. He always greets me with a smile and a handshake. Dave does a great jo Dave Loper is great!! He always provides excellent, courteous customer service. He always greets me with a smile and a handshake. Dave does a great job in keeping me informed on the progress of my vehicle. I have told many people of the great sales people and customer service that Royal Kia provides. We have purchased 3 vehicles here and will continue to buy all of our vehicles here. Great staff, great service and an awesome experience all around...thank Dave and thank you Royal Kia... More

Very awesome dude Matt our service advisor goes well above and beyond service . He has all was taken great care of business and always have a good estimate time for rep Matt our service advisor goes well above and beyond service . He has all was taken great care of business and always have a good estimate time for repairs and goes above and beyond More

Highly Satisfied Repeat Customers! Came into the dealership to purchase a spare tire kit for our 10 month old car. While waiting for the kit to be mounted, a 2020 Kia Soul caught our e Came into the dealership to purchase a spare tire kit for our 10 month old car. While waiting for the kit to be mounted, a 2020 Kia Soul caught our eye on the showroom floor. LOVED all the new design features (inside & out) Kia had made to the 2020 Soul! One test drive & 24 hours later, we walked out happy owners of a fully loaded, sporty looking Soul!! More

Best Service Experience I've Had Matt met me at my car immediately, walked me into the service office and explained the rutine service they were going to preform, and that it would ta Matt met me at my car immediately, walked me into the service office and explained the rutine service they were going to preform, and that it would take about 1.5 hours. I could either stay in the waiting where there were complimentary snacks and coffee along with charging ports for electronics, comfy seats, big screen TV's and magazines, or they could get me a ride to the mall if I would like. I opted to stay in the waiting area. 1.5 hours flew by and I didn't even realize till Matt came and let me know that there had been a little bit of a backup this morning and that my car was getting washed and I would have it shortly, 30min later he came back and said my car was done, he went through everything with me and escorted me back to my vehicle. I loved the fact they did not try and sell me on other services that were not needed at every turn like other places I have taken my cars in the past. More

Worst customer service experience Ive been bringing my car to Royal Kia for service for several years and my experience with Carlos made me not want to come back. Just really poor over Ive been bringing my car to Royal Kia for service for several years and my experience with Carlos made me not want to come back. Just really poor overall customer service. Especially when he already knew I was unhappy he made no attempt to try to make my experience better. I continue to come to Royal Kia for the quality work, reasonable prices and the customer service I had received from other advisors with the no pressure/ hassles free experience which was quite the opposite experience with Carlos. More

Great Customer Service Great customer service.... The staff is all very friendly I would recomend this place to my friends and family....They did everything they could to he Great customer service.... The staff is all very friendly I would recomend this place to my friends and family....They did everything they could to help me out and I drove away in a brand new car... More

Oil drain plug Went in for a routine oil change and tire rotation. They left my oil drain plug lose causing the vehicle to lose all the oil. I had to have the car Went in for a routine oil change and tire rotation. They left my oil drain plug lose causing the vehicle to lose all the oil. I had to have the car towed in and have the engine replaced. I have worked in dealerships in the past and know how things work. They also changed my address so when i got a survey it would go to the wrong address and i couldn't respond......Well now 2,000 miles with new engine i have 2 coolant leaks that the dealership wants me to pay for. Love my Optima but this dealership continues to leave a bad taste in my mouth.....My son also owns a Kia and they did a recall on his car and never finished while leaving tools under the hood that were falling out while he was driving down the road....Be very very careful people. More