Royal Kia - Service Center

We own two Kias (Telluride and a Forte) and moved to Tucson in the summer of 2020. Since then Dave Loper has been our service adviser for several visits for routine and non-routine services He’s alway Tucson in the summer of 2020. Since then Dave Loper has been our service adviser for several visits for routine and non-routine services He’s always been friendly, courteous, knowledgeable, attentive, and professional. Today, German Suarez helped us. Both of these gentlemen are absolutely top notch! More

David Jones is a pleasure to work with. He is honest, kind, and accommodating. He did everything in his power to make sure my issue was taken care of and that I knew I was important. He definitely goes kind, and accommodating. He did everything in his power to make sure my issue was taken care of and that I knew I was important. He definitely goes above and beyond the call of duty. More

Bad customer service they forgot to install the lug nuts on the front passenger tire. Check yours every time you fo tire rotation. awful experience on the front passenger tire. Check yours every time you fo tire rotation. awful experience More

Made appt on line .Advisor was Matt Van Dyke. He met me upon my arrival. He was very courteous, provided me with details of what they were going to do and gave me approximate time it would be ready. I wait upon my arrival. He was very courteous, provided me with details of what they were going to do and gave me approximate time it would be ready. I waited for my Kia inside and Matt informed me of progress. After completion Matt went over the paperwork with me providing detail of what was performed. After I paid he walked me to my car. My Kia was was washed and it looked great. The interior of the customer waiting area was spotless and social distancing was observed. there was free beverages and all the employees were friendly. Matt Van Dyke reflects the integrity, quality and dedication of Royal Kia. Matt is Royal. More

Eddie is my Service Advisor, and he is consistently courteous and helpful. He makes the effort to get my car serviced in a timely fashion, and stays in close contact with me throughout the process. I courteous and helpful. He makes the effort to get my car serviced in a timely fashion, and stays in close contact with me throughout the process. I had my car at Kia for a flat tire last week, and when I picked it up it had been washed and the inside vacuumed! Always great service with Eddie and with Royal Kia! More

Eddie is a awesome guy! No nonsense he works good with us letting us know all the information up front. I like dealing with Eddie when we come in. letting us know all the information up front. I like dealing with Eddie when we come in. More

Accommodation, service, and understanding in difficult times David Jones went out of his way to accommodate me. On two separate occasions we talked over the phone. He was informative, polite, nothing was too dif David Jones went out of his way to accommodate me. On two separate occasions we talked over the phone. He was informative, polite, nothing was too difficult for him to do for a customer. This morning he came out, introduced me to the service tech who would be taking care of my car. The service tech was Jesus Vega helped me with the insurance for my tire. He also was accommodating and knew the details. My experience today was excellent. Thank you David and Jesus. Josh Goldberg More

Dave has really completed the buying experience at Royal I purchased a Kia Stinger in March of 2019 and have used Dave and the Royal Kia service department for all regular and non-regular maintenance for ov I purchased a Kia Stinger in March of 2019 and have used Dave and the Royal Kia service department for all regular and non-regular maintenance for over a year now, and having Dave as my service advisor has really completed the buying experience for me. Of all the cars I've owned, the Stinger is by far my favorite as the service department at Royal has helped me keep it feeling new even as I'm approaching 30K miles. Going forward, any new car I purchase - I will thoroughly look at the service department closely as I want this kind of relationship and care with any car I purchase. Thanks Dave! More

We’ve had good business with them for many years. We have purchased and serviced three vehicles from them. We have always been tee tree aged very well. purchased and serviced three vehicles from them. We have always been tee tree aged very well. More

Feeling Victimized My 11 month old, 4500 mile, Kia Sedona rear driver-side window operation failed and kept sliding down with gravity. I brought the car in to Royal Kia My 11 month old, 4500 mile, Kia Sedona rear driver-side window operation failed and kept sliding down with gravity. I brought the car in to Royal Kia on Nov 06 for troubleshooting and they discovered that the window needed a new regulator and ordered it. The mechanic also did a great job satisfying my request to temporarily seal the bad window fully closed. About a month later, my service manager, Cole, informed me that my part arrived. Subsequently, I made an appointment online to get the part installed. The first appointment was too close to Christmas so I changed it online, called Kia, and spoke with a service rep to confirm that she received the appointment change to Dec 27. So far the process worked very smoothly. On December 27, I arrived at the service center. An employee walks over to my car to ask how he can help me and I explain what I just wrote above. He goes back inside to retrieve my work order (customer # 1133620), hands it over to the service manager (not Cole) who then comes over to my car with my work order in hand and asks, “How can I help you today?”. I reply, “Well, it should all be specified in the work order you have in your hand.” He replies, “No. It only states ‘miscellaneous’.” That’s when I suspected I was in trouble. How is it possible that the trail of this work order was lost? So, I explained again to the clueless manager what I wrote above. He goes back inside to investigate further and returns informing me that the special part (power window regulator) was returned. I am an individual approaching 70 years of age and I don’t need this level of stress. So I expressed how upset I was to him emphasizing that I traveled 12 miles from home for nothing wasting my precious time. His attitude was like it was no big deal. They will just order another part and reschedule; absolutely no sensitivity to how violated I felt. So where and how did the process break down? At some point before Dec 27, someone, presumably a parts department employee, decided to return the regulator for some unknown reason. How is this possible? When common Kia parts are received by the dealership they need no special attention and can be used by the mechanics as needed, or returned if no longer needed and taking up space. I get that. However, when a custom part arrives which is associated with a customer order, that part should immediately be physically tagged with the customer order number; in my case, 1133620. And it should be my service advisor’s (Cole) responsibility to make sure that happens. And the parts department rules should state that no one is to return a tagged part without consulting the customer’s service advisor. Evidently, none of this occurred. As a result, I, the customer, was the victim. BTW, Cole has always treated me with the utmost courtesy and respect so I think he can be a good service manager. I just believe he has not been trained to follow the process above because that process probably does not exist. More