Royal Kia - Service Center

I have had a continuing terrible experience at Royal Kia of Tucson. This post has been edited to not include certain details of my most recent experience as I've been asked by the dealership to not reve of Tucson. This post has been edited to not include certain details of my most recent experience as I've been asked by the dealership to not reveal the extent of my situation. Certain aspects of the situation have been resolved, however my experience has been miserable. This, added to my previous experiences with the Royal Collision Center and the most recent experience purchasing my newest vehicle, had started this off as a one-star review. However, I have my vehicle back and in working order and I've been compensated fairly, so I have doubled the star review from one to two stars. Having bought two vehicles at Royal Kia and having had issues not only with both of the vehicles, but with the service and collision centers, the Warranty Forever feels null. I don't want to have my vehicle serviced at Royal anymore, and I'm worried what will happen if I have to go into the collision center again. The people I've worked with are polite as far as they are required to be. Past that they are unwilling to go the extra mile unless pushed by a bad review or called out for not thoroughly reading an email. I'm still in contact with the corporate office over the security issues, but ultimately, I don't want to purchase here again. I wish I had a warranty through a different dealership, but the special Warranty Forever is exclusive to Royal. I'm hoping nothing further goes wrong with the vehicle so that I don't have to worry about going back. More

Eddie was fantastic in helping us. He is caring and very efficient. He gave great service in our time of need. A valuable employee to you!! efficient. He gave great service in our time of need. A valuable employee to you!! More

We own two Kias (Telluride and a Forte) and moved to Tucson in the summer of 2020. Since then Dave Loper has been our service adviser for several visits for routine and non-routine services He’s alway Tucson in the summer of 2020. Since then Dave Loper has been our service adviser for several visits for routine and non-routine services He’s always been friendly, courteous, knowledgeable, attentive, and professional. Today, German Suarez helped us. Both of these gentlemen are absolutely top notch! More

David Jones is a pleasure to work with. He is honest, kind, and accommodating. He did everything in his power to make sure my issue was taken care of and that I knew I was important. He definitely goes kind, and accommodating. He did everything in his power to make sure my issue was taken care of and that I knew I was important. He definitely goes above and beyond the call of duty. More

Bad customer service they forgot to install the lug nuts on the front passenger tire. Check yours every time you fo tire rotation. awful experience on the front passenger tire. Check yours every time you fo tire rotation. awful experience More

Made appt on line .Advisor was Matt Van Dyke. He met me upon my arrival. He was very courteous, provided me with details of what they were going to do and gave me approximate time it would be ready. I wait upon my arrival. He was very courteous, provided me with details of what they were going to do and gave me approximate time it would be ready. I waited for my Kia inside and Matt informed me of progress. After completion Matt went over the paperwork with me providing detail of what was performed. After I paid he walked me to my car. My Kia was was washed and it looked great. The interior of the customer waiting area was spotless and social distancing was observed. there was free beverages and all the employees were friendly. Matt Van Dyke reflects the integrity, quality and dedication of Royal Kia. Matt is Royal. More

Eddie is my Service Advisor, and he is consistently courteous and helpful. He makes the effort to get my car serviced in a timely fashion, and stays in close contact with me throughout the process. I courteous and helpful. He makes the effort to get my car serviced in a timely fashion, and stays in close contact with me throughout the process. I had my car at Kia for a flat tire last week, and when I picked it up it had been washed and the inside vacuumed! Always great service with Eddie and with Royal Kia! More