Royal Kia - Service Center

Everyone from the driveway to my service consultant addressed me by name and was very patient and after I dropped off my car, I was called with status updates. Great experience! addressed me by name and was very patient and after I dropped off my car, I was called with status updates. Great experience! More

Matt, Pete, Angel, Carlos, and Seth are fabulous. I have never received such personable, kind, honest, and reliable service. The service on my car was the best I've experienced since purchasing my KI I have never received such personable, kind, honest, and reliable service. The service on my car was the best I've experienced since purchasing my KIA. More

I believe to have not had a worst service experiencie in many years. The car is under my sister´s name: CECILIA SANCHEZ. From the start I notified the service department and gave them my cel number. It took many years. The car is under my sister´s name: CECILIA SANCHEZ. From the start I notified the service department and gave them my cel number. It took 3 reservations, cancelations because of your mistakes, notices of missed apointments (there were none), 3 hour wait at the lounge not been notified the car was ready; double charge for the service; and everytime blaming me for your people mistakes. Am glad I do not own a KIA and most likely never will. Cordially, More

Richard was very personable and he kept me informed of progress of vehicle. He walked me out to my car after checking out and that’s great customer service. progress of vehicle. He walked me out to my car after checking out and that’s great customer service. More

Great service and they were fast. Waiting facility is also a nice place to get some work done. Waiting facility is also a nice place to get some work done. More

I lost my warranty forever for missing a "millage gap" which I still don't understand how that happened. I had the service advisors to please explain how I lost my warranty forever and she just emailed me which I still don't understand how that happened. I had the service advisors to please explain how I lost my warranty forever and she just emailed me their number. I called the number and they explained but they also where very disappointed with the dealership and service department for not informing me on other ways you can lose warranty forever. So I learned about millage gap. It makes Royal kia so uncomfortable to be with. More

My daughters 2018 Optima broke down in New Mexico while we were moving her back to Tucson from Tennessee. I contacted Jesus and he had us bring the car in. Although we didn’t buy the car from Royal they wo we were moving her back to Tucson from Tennessee. I contacted Jesus and he had us bring the car in. Although we didn’t buy the car from Royal they worked it in and found that it was an issue that was covered by a recent recall. I can’t tell you how awesome it was to here this news. Royal rocks and really makes you feel like family no matter what. Thank you Jesus and Jennifer. More

Everyone at KIA is great. Have always had a good experience. Used to ask for Matt for the service on our KIA, we were given to Ricky and he is just as wonderful, will now ask Have always had a good experience. Used to ask for Matt for the service on our KIA, we were given to Ricky and he is just as wonderful, will now ask to see him. More

Very pleasant and knowledgeable. Kept me informed with process of repairs. I have a problem, Eddie helped to my ride and made sure I was sale. Kept me informed with process of repairs. I have a problem, Eddie helped to my ride and made sure I was sale. More

Service Advisor (Richard Soto) did an amazing job making the process smooth by updating us on the mechanical condition on our 2013 Kia Soul along with the issues that were brought up to us last year that ne the process smooth by updating us on the mechanical condition on our 2013 Kia Soul along with the issues that were brought up to us last year that needed to be taken care of this year. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff. The other employees were very nice too (one who greeted me & behind the counter), and including the employee who drove me home. More