Royal Kia - Service Center

My new Telluride with 4500 miles had an engine light come on. Royal was the nearest Kia dealer from our vacation condo. We drove in without an appointment and Kenneth handled my problem. Professional but on. Royal was the nearest Kia dealer from our vacation condo. We drove in without an appointment and Kenneth handled my problem. Professional but friendly . He arranged for a Lyft home, took 3 tries, and when ready offered a Lyft back to the dealer. All at Royal were frienly and easy to talk to. Too bad I live in Chicago. More

Marcos was great to work with- he really listened to me and was never condescending- he patiently took the time to explain the service and repair to me and answered all my questions. Repairs were complet and was never condescending- he patiently took the time to explain the service and repair to me and answered all my questions. Repairs were completed on time, no "upsell" and they washed my car! More

Everything ! I was greeted the second I pulled in. The employee was very nice and friendly, he got info off my car. He went inside and a minute later another e I was greeted the second I pulled in. The employee was very nice and friendly, he got info off my car. He went inside and a minute later another employee came out, asking for my keys. She checked mileage, then took me inside and showed me the customer waiting area, where restrooms were, snacks, coffee, hot chocolate just everything! I had a very comfortable place to sit while waiting on my car. The experience "couldn't" have been better ! More

On December 19, 2023, I had my vehicle serviced for a recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and having my tires pressure set and overinflated (filled to 38, normal 35), now causing a TPS to malfunction and now light up. A quick check under the hood shows the lack of attention by the techs, as the air filter needed attention, which they did not mention, the washer fluid was not filled and the coolant tank was not even check based on the fingerprints (or lack thereof) on the cap. But boy are they quick to try to upsell other maintenance for the vehicle. Why would I trust they to perform anything else if they can't or won't mention or address minor routine things. DISAPPOINTED to say the least... More

I messed up the date and time on my appointment and effectively had no appointment. Ken helped me, got me signed in without making me feel foolish, kept me informed along the way of the repairs and co effectively had no appointment. Ken helped me, got me signed in without making me feel foolish, kept me informed along the way of the repairs and cost. Got it all done in the same day my KIA Soul is running great! Highly recommend! More

He claimed that he does not represent kia he works for royal. Cant get anything accomplished on the kia recalls. Did not offer me another car just told me to bring my one and only car to him and he wou royal. Cant get anything accomplished on the kia recalls. Did not offer me another car just told me to bring my one and only car to him and he would get around to it sometime between now and the 20th of december 2023. So with this being a kia recall to park my car and not drive it and tell me he cant help me with another car just bring your car here and stay stranded because thats what kias recall is. I dont even know what to say More

The facility is clean. Staff is friendly. Workmanship is great. I always recommend to friends. Staff is friendly. Workmanship is great. I always recommend to friends. More

I started with the service department. The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful. I was then directed to Steve Saul in sales. Without the hype or pressure, he tirelessly and compassionately helped me get into a vehicle that suited my needs and budget. A shout out to Beto his general manager that helped behind the scenes to help me also. Thank you all. More

I moved here on year ago from CA and owned my Stinger since 2019. The (positive) difference in professionalism and follow-thru has been HUGE at Royal. Though I love my Stinger, I wasn't happy with multip since 2019. The (positive) difference in professionalism and follow-thru has been HUGE at Royal. Though I love my Stinger, I wasn't happy with multiple Kia dealership customer service departments in CA. Royal Kia has swayed the needle towards a positive direction. I drive Uber on the side for now. The Stinger inevitably is a conversation starter, which turns into "Kia as a brand" conversations, and I share my Royal Kia experience with curious passengers. I will likely keep my Stinger and buy another Kia (SUV) after the Stinger is paid off. Royal will be where I do my shopping. More

Just a few observations. I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to p I have been a Royal Kia customer for 12 years. Their customer service is second to none. Their service advisors are good folks who really try to please. However several recent experiences I have had with Royal service bear commenting on. First, I found it necessary TWICE to try to contact the service manager by email. So, i went to the Royal website where I found his name and a link to his email address. I used the link (which is right below his photo} and left a message for him. In no time at all (on both occasions} I received an email and phone call from Royal Kia Sales trying to interest me in buying a new Kia. Now, why was that? Perhaps their email system is so screwed up that this sort of error is made repeatedly. If so, that is sheer incompetence on the part of their IT system. Or, it could be tactical to divert me from my intended recipient (service manager) to sales where I might be talked into buying a new car. If it is tactical, IT IS UNETHICAL. Did I ever receive an acknowledgement of my original message to the service manager? No, not at all! These are troubling circumstances! Second, I recently (few weeks ago), Royal replace the long block of my car under KIA'S extended warranty. After driving the car for about a week, I noticed a growl or vibration noise coming from under the hood upon initial acceleration only. So, I wondered if this noise( it's cause) is something that would have occurred in any event, or did it originate as the proximate result of the engine replacement. So, I called the service department, spoke to a fellow, and explained the reason for my call. The words were scarcely out of my mouth when this fellow told me That If I brought the car in for a diagnosis, it would cost me $170 just for the service department to have a look. He went on to say that the extended warranty only covered the replacement of the engine block and he went on to rattle off any number of reasons that this noise may be happening emphasizing that the extended warranty would cover nothing else. True enough, Not once did he entertain the possibility that the problem might be related to the replacement performed by Royal. He was adamant but not discourteous.. So, I would have to pay an upfront cost of $170 to find out why this might happen on the heels of the engine replacement. He was doing his job as he should. But I felt a little uneasy and stone walled. Maybe my reaction is unjustified. I don't know. The readers herein can make up their own minds. More