Royal Kia - Service Center

on 8/7/24 My Mother took her car in for a factory recall, and while the car was parked at KIA, Her passenger door was sideswiped by a "random delivery driver" with no info given from what company. Also KIA d and while the car was parked at KIA, Her passenger door was sideswiped by a "random delivery driver" with no info given from what company. Also KIA didn't inform her for almost a week later and as of 8/30/24 still have her car with her belongings and are not communicating. The Manager Scott Evans decided on his own to then take my moms car to the body shop and proceed to tell her it will be 7K to repair the passenger door that got sideswiped, the funny part is there isurance only considers the entire car 4K so something fishy going on....I would stay away from KIA SERVICE DEPARTMENT if possible. ZERO STAR rating for the leader of the service center. We're prepared to take KIA to court until this is resolved. More

Desiree was outstanding from the moment she greeted me throughout the service of my vehicle to completion to my going over the work completed to delivery. I would not hesitate to recommend this young lady throughout the service of my vehicle to completion to my going over the work completed to delivery. I would not hesitate to recommend this young lady for your service needs. Thank you, Desiree. I look forward to my next service. More

I have taken every single vehicle I've owned to Dave for the last seven years. He is very knowledgeable in what he does. I will continue to take my car to Dave and take his advice on anything. the last seven years. He is very knowledgeable in what he does. I will continue to take my car to Dave and take his advice on anything. More

Derek is such a knowledgeable, trustworthy, and transparent guy. My experience with him was so incredible that I will recommend him to all of my friends and family!! transparent guy. My experience with him was so incredible that I will recommend him to all of my friends and family!! More

Mr. Dave Loper was very kind and comprehensive throughout the process. He kept me informed of the status of the vehicle. Thank you Dave! the process. He kept me informed of the status of the vehicle. Thank you Dave! More

My new Telluride with 4500 miles had an engine light come on. Royal was the nearest Kia dealer from our vacation condo. We drove in without an appointment and Kenneth handled my problem. Professional but on. Royal was the nearest Kia dealer from our vacation condo. We drove in without an appointment and Kenneth handled my problem. Professional but friendly . He arranged for a Lyft home, took 3 tries, and when ready offered a Lyft back to the dealer. All at Royal were frienly and easy to talk to. Too bad I live in Chicago. More

Marcos was great to work with- he really listened to me and was never condescending- he patiently took the time to explain the service and repair to me and answered all my questions. Repairs were complet and was never condescending- he patiently took the time to explain the service and repair to me and answered all my questions. Repairs were completed on time, no "upsell" and they washed my car! More

Everything ! I was greeted the second I pulled in. The employee was very nice and friendly, he got info off my car. He went inside and a minute later another e I was greeted the second I pulled in. The employee was very nice and friendly, he got info off my car. He went inside and a minute later another employee came out, asking for my keys. She checked mileage, then took me inside and showed me the customer waiting area, where restrooms were, snacks, coffee, hot chocolate just everything! I had a very comfortable place to sit while waiting on my car. The experience "couldn't" have been better ! More

On December 19, 2023, I had my vehicle serviced for a recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and having my tires pressure set and overinflated (filled to 38, normal 35), now causing a TPS to malfunction and now light up. A quick check under the hood shows the lack of attention by the techs, as the air filter needed attention, which they did not mention, the washer fluid was not filled and the coolant tank was not even check based on the fingerprints (or lack thereof) on the cap. But boy are they quick to try to upsell other maintenance for the vehicle. Why would I trust they to perform anything else if they can't or won't mention or address minor routine things. DISAPPOINTED to say the least... More

I messed up the date and time on my appointment and effectively had no appointment. Ken helped me, got me signed in without making me feel foolish, kept me informed along the way of the repairs and co effectively had no appointment. Ken helped me, got me signed in without making me feel foolish, kept me informed along the way of the repairs and cost. Got it all done in the same day my KIA Soul is running great! Highly recommend! More