Royal Kia - Service Center

Nice people but 2024 kis purchased 4 days in was taken to royal kia for check engine light and when i picked it up next day on the drive home the check engine light came back on horrible experience !! royal kia for check engine light and when i picked it up next day on the drive home the check engine light came back on horrible experience !! More

We took our Kia Niro to this dealership for 5 years for routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They tho routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They thought it was caused by pack rats (it wasn't, which they admitted later). A few thousand miles later, our catalytic converter went bust, and they asked us to pay $7,000 for it. The car had been in their care for 2 months during the summer because they were slow to finish what they called unrelated repairs. When I picked it up, I drove 1 mile before the warning light returned. A few days later, the converter apparently went bust and the engine stopped. That's when I got the call about the $7,000 charge, with the service tech (Dallas Cook) saying ignorantly, "I don't know if this is bad news or good news." Then I respectfully asked how the converter breaking wasn't connected either to the warning light months prior or the "unrelated" more recent repairs and was passed off to his manager, Scott Evans. Mr. Evans has mostly ignored my emails and voice mails. The service center has offered us a "loaner" car while we await a solution, which we greatly appreciate, but every other action taken (or not taken) by Mr Cook, Mr. Evans and Co. has caused us so much stress and cost thousands of dollars. We loved driving a Kia until this all happened. Now we're forced to consider options like writing reviews, calling Kia national and even small claims court in our search for a remedy. More

Absolutely FANTASTIC. I’ve never had someone sit down and explain the break down of my inspection with me. I know nothing about cars but he explained what numbers meant an I’ve never had someone sit down and explain the break down of my inspection with me. I know nothing about cars but he explained what numbers meant and all the details very well. This was my first oil change experience at the dealership and I will continue to get my vehicle maintained here because it was super easy and fast. This is a wonderful team. More

Dave is easily one of the most thorough service advisors I've had to deal with, always kept up to date on what is happening with my vehicle, goes beyond measure to make sure my experience is simple and smoo I've had to deal with, always kept up to date on what is happening with my vehicle, goes beyond measure to make sure my experience is simple and smooth. Thank you Dave you are awesome! More

My name is Chris Morris and jjust wanted to take the time to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very profe to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very professional and down to earth. My vehicle is always taken care of. The service is always top notch!!! Thank you to everyone for making it always a great experience. See you all back in August 😎 More

Great personnel from buying a car to maintaining your car with confidence in the service department. with confidence in the service department. More

This is the 2nd time in two years, my 2023 Telluride has had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media function had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media functions, cameras, alert sensors and a Terrible Static blast that can’t be turned off WITHOUT stopping and turning motor off and restarting car. Matt Moore, Service Manager, was great both times doing what he could to help resolve the issue in both cases. He is who keeps me loyal to KIA. I DO HOPE, the issue has finally been resolved and I can continue supporting Royal Kia. Thank you Matt. .. and KIA. More

I have been consistently thrilled with the service I've received at Royal Kia. The feed-back was prompt, the loan car a considerate help and the available phone connection with Eddie reliable and helpful. received at Royal Kia. The feed-back was prompt, the loan car a considerate help and the available phone connection with Eddie reliable and helpful. More

Friendly and honest service, my advisor made less expensive recommendations for stuff that was not covered under my warranty. Shuttle option is great and makes servicing my car very convenient. expensive recommendations for stuff that was not covered under my warranty. Shuttle option is great and makes servicing my car very convenient. More