Royal Kia - Service Center

Matthew Watson was so VERY HELPFUL, my first time at Royal KIA was Oct. 14, 2024!!! What a perfect employee who understands all types of car repair and explained everything to me!!! Whenever I need my Royal KIA was Oct. 14, 2024!!! What a perfect employee who understands all types of car repair and explained everything to me!!! Whenever I need my KIA Sportage "help" I will deffinetly request Matthew Watson to help me!! THANK YOU Matthew Watson!!! More

Matt tried to appease me after an unfortunate incident with my vehicle. At first, there was no communication from Royal Kia - I had to keep calling about the situation, then Matt stepped up and offered a with my vehicle. At first, there was no communication from Royal Kia - I had to keep calling about the situation, then Matt stepped up and offered a couple of option s and insisted I could take my time deciding what I wanted to do. He was professional and customer service oriented enough to tell me I could contact him directly with any problems or questions regarding the situation. Thank you. More

I accidentally booked my service appointment at the wrong location and Matt Went out of his way to Fit me in on his busy service schedule. Thanks Matt location and Matt Went out of his way to Fit me in on his busy service schedule. Thanks Matt More

Inspite of being new on a job, Dallas worked really hard on keeping me in the loop of all stages of my car repair. Also, I am glad he got help from his more experienced coworker -Mr Watson. on keeping me in the loop of all stages of my car repair. Also, I am glad he got help from his more experienced coworker -Mr Watson. More

Matthew Watson is a caring, knowledgeable and honest advisor. KIA should be proud of having employees like him. I will take my KIA for any future repairs to your dealership because of sales advisors l advisor. KIA should be proud of having employees like him. I will take my KIA for any future repairs to your dealership because of sales advisors like Mr Watson More

on 8/7/24 My Mother took her car in for a factory recall, and while the car was parked at KIA, Her passenger door was sideswiped by a "random delivery driver" with no info given from what company. Also KIA d and while the car was parked at KIA, Her passenger door was sideswiped by a "random delivery driver" with no info given from what company. Also KIA didn't inform her for almost a week later and as of 8/30/24 still have her car with her belongings and are not communicating. The Manager Scott Evans decided on his own to then take my moms car to the body shop and proceed to tell her it will be 7K to repair the passenger door that got sideswiped, the funny part is there isurance only considers the entire car 4K so something fishy going on....I would stay away from KIA SERVICE DEPARTMENT if possible. ZERO STAR rating for the leader of the service center. We're prepared to take KIA to court until this is resolved. More

Desiree was outstanding from the moment she greeted me throughout the service of my vehicle to completion to my going over the work completed to delivery. I would not hesitate to recommend this young lady throughout the service of my vehicle to completion to my going over the work completed to delivery. I would not hesitate to recommend this young lady for your service needs. Thank you, Desiree. I look forward to my next service. More

I have taken every single vehicle I've owned to Dave for the last seven years. He is very knowledgeable in what he does. I will continue to take my car to Dave and take his advice on anything. the last seven years. He is very knowledgeable in what he does. I will continue to take my car to Dave and take his advice on anything. More

Derek is such a knowledgeable, trustworthy, and transparent guy. My experience with him was so incredible that I will recommend him to all of my friends and family!! transparent guy. My experience with him was so incredible that I will recommend him to all of my friends and family!! More

Mr. Dave Loper was very kind and comprehensive throughout the process. He kept me informed of the status of the vehicle. Thank you Dave! the process. He kept me informed of the status of the vehicle. Thank you Dave! More