Royal Kia

Went the extra mile for me Between myself and my family, we have now purchased 3 cars from this dealership and will continue to do so. Tom made this experience more than I co Between myself and my family, we have now purchased 3 cars from this dealership and will continue to do so. Tom made this experience more than I could have imagined. He even went out of his way to come in early and transfer rugs out if my old car into a larger one so I could take them to the cleaners. Most dealers would have said "tough luck". Tom made sure that the issues I had with a used car were corrected to my satisfaction and was always available. We have nothing but high accolades for everyone from the receptionist to the service department. Thank you! More

amazing customer serivce I went into royal with a lot of doubts and an unsure feeling but was met by an amazing person River he was great from start to finish he answered ever I went into royal with a lot of doubts and an unsure feeling but was met by an amazing person River he was great from start to finish he answered every question and put all doubts to bed. I have recommended him and kia to many of my customers and employees thank you for all that you have done. More

Hassle free This is the 2nd car I have purchased from Royal Kia and I returned for the hassle free buying. I have always been very pleased with the customer servi This is the 2nd car I have purchased from Royal Kia and I returned for the hassle free buying. I have always been very pleased with the customer service I received. I was instantly greeted by Everett Griggs. His welcoming, friendly demeanor put me at ease AND he is funny. Everett truly made my car buying experience fun. When I called to reschedule my original appointment Royal Kia offered to come to me. It doesn't get any better than this in my opinion! More

KUDOS FOR KIA Our purchasing experience with Melissa was one of the best we've had at an auto dealership in the 42 years we've been married. She was pleasant, frie Our purchasing experience with Melissa was one of the best we've had at an auto dealership in the 42 years we've been married. She was pleasant, friendly, easy to bond with and knew the answers to any question thrown at her. We were very pleased with the price we ended up paying and love our new Kia Sorento. Big thanks to Melissa and to Royal Kia for a positive purchase. More

Excellent Sale Associate Tom Rice Everything about purchasing my vehicle was easy and efficient. Tom Rice had all the answers, The entire process including all the paperwork and regist Everything about purchasing my vehicle was easy and efficient. Tom Rice had all the answers, The entire process including all the paperwork and registration was done directly by Tom. No bouncing from office to office. When I arrived to pickup the car the next day is was ready and I was on my way in less than 15 minutes. The entire experience was excellent. Warren G. More

First Time This was the first time I bought a car from Royal Kia. I had the pleasure of working with Sean Holmquist and he was fantastic. He made it really easy This was the first time I bought a car from Royal Kia. I had the pleasure of working with Sean Holmquist and he was fantastic. He made it really easy to stay in contact with him and seemed to really care about providing a great experience. If I am able to in the future, I would try to work with him again. More

Exemplary professionalism and world-class service! The purpose of my missive is to shine the spotlight on Service Consultant Phillip Farenga, whose exceptionally professional attitude and superb custom The purpose of my missive is to shine the spotlight on Service Consultant Phillip Farenga, whose exceptionally professional attitude and superb customer service deserve recognition. Upon having arrived at the service drive-up window, I was acknowledged with a very polite and professional greeting from Phil who immediately asked how he could assist. After having stated that I was meeting a family member whose vehicle had been scheduled for service, Phil expeditiously checked his work orders. When he discovered that my family member's vehicle had, in fact, been scheduled for the subsequent day, he took the initiative to research his technicians' workload in order to accommodate the vehicle into the current schedule. Without hesitation, Phil effectuated a team effort to accomplish the work without delay. While the vehicle was being serviced, Phil periodically contacted me with updates regarding the status of the vehicle and, when discrepancies were noted by his technician, he advised me as to the best course of action. Thanks to Phil's initiatives, the work was accomplished in a very timely and professional manner. Lastly, Phil provided me with a detailed estimate for the remaining items which would require attention. Phil sets the standard for others to emulate. His initiative, attention to detail, depth of knowledge and "above and beyond the call of duty" customer care are hallmarks of his exceptional character and abilities. He is a standout performer! Exemplary professionalism and world-class service! More

MELISSA SHELLEY'S EXCELLENCE We walked over from the Lexus dealership while our practically new Lexus was receiving its 5K service with the thought of trading the Lexus for a Kia We walked over from the Lexus dealership while our practically new Lexus was receiving its 5K service with the thought of trading the Lexus for a Kia Sorento; no, we are not crazy, just wanted to purchase in lieu of the Lexus lease. That is all it took; Melissa took over from there. She is an amazing sales person: smart, efficient, informative. With her skill as a sales person it became obvious to us very quickly she was on top of things; she knows what she is doing and ranks with the best of the best as far as we are concerned. She put together all of the reasons this was a good choice for us and had the deal closed the next day. Melissa's talents will take her far; in my opinion, she needs three promotions right away, maybe even more! We worked with Alex at Lexus and Melissa is right up there on Alex's level. We are thrilled to have had the opportunity to work with Melissa. Again, she is the best of the best! Annie and Tim Collins More

Great PEOPLE Royal Kia on Speedway in Tucson is the best place in all of Tucson to purchase a car. In 2012 I purchased a Kia Soul from Royal and had nothing but a Royal Kia on Speedway in Tucson is the best place in all of Tucson to purchase a car. In 2012 I purchased a Kia Soul from Royal and had nothing but a wonderful expierence, with no pressure and a willingness on their part to get me into just the right car for me. Unfortunately on January 8th my Soul was totaled and I was put into the position of having tp purchase another car. My first and only choice of dealership was Royal Kia. First of all I love the Kia cars. Secondly Royal Kia treats you as if your Royalty. Melissa Shelley was my sales rep for this new purchase and spent a couple of hours with me the first day I went in to see what was available, this was before the insurance settlement was made. She kept in touch with me over the next week first of all to see if I was recovering from my injuries and then to let me know she would be available when I was ready to decide on the right car for me. When I called Melissa on the 30th of January telling her about problems with my rental car and asking if she would be available to go over cars with me again that day, she did not hesitate to see me. Melissa even put up with my test driving a wonderful 2014 Sportage for a half hour. I now have my new wheels and met a marvelous woman at the same time, who deals with Drama (mine) without batting an eye. To anyone who is looking for a great car that is made just for you go to Royal Kia and see Melissa or any of the other great sales people there. More

MELISSA SHELLEY IS AN AMAZING SALESPERSON! I DECIDED TO BUY A KIA SORENTO IN TUSCON FOR OUR DAUGHTER AND HER FAMILY THAT LIVED THERE. I LIVE IN MEMPHIS, TN AREA AND WAS PLANNING ON PURCHASING A I DECIDED TO BUY A KIA SORENTO IN TUSCON FOR OUR DAUGHTER AND HER FAMILY THAT LIVED THERE. I LIVE IN MEMPHIS, TN AREA AND WAS PLANNING ON PURCHASING A VEHICLE IN TUSCON AREA WHILE WE WERE THERE FOR CHRISTMAS, I INQUIRED ON WEBSITE 1 MONTH BEFORE GOING OUT THERE, MELISSA SHELLEY RESPONDED IMMEDIATELY TO MY INQUIRY AND I EXPLAINED MY PLAN. THAT WAS THE BEGINNING OF ONE OF THE MOST POSITIVE CAR BUYING EXPERIENCES OF MY LIFE. SHE IS THE MOST COMPETENT, COURTEOUS, CORDIAL, AND KNOWLEDGEABLE SALESPERSON I HAVE EVER DEALT WITH. ROYAL KIA IS FORTUNATE TO HAVE MELISSA ON THEIR TEAM. MELISSA HAS SET THE STANDARD THAT I WILL MEASURE OTHER SALESPERSONS BY, THANK YOU, CARL LOWE. More