Royal Kia

Nice people but 2024 kis purchased 4 days in was taken to royal kia for check engine light and when i picked it up next day on the drive home the check engine light came back on horrible experience !! royal kia for check engine light and when i picked it up next day on the drive home the check engine light came back on horrible experience !! More

Easiest experience I've ever had buying a vehicle. The dealership is non-commission and non-stressful. I drove away in a great car and with the feeling of gotten a fair deal. My salesperson, Beau, eve The dealership is non-commission and non-stressful. I drove away in a great car and with the feeling of gotten a fair deal. My salesperson, Beau, even took the potential purchase to my mechanic for an independent inspection and to ease my mind. More

The buying process was very quick and easy. Luis was very polite and professional. I told all of my family and friends about the great experience. Luis was very polite and professional. I told all of my family and friends about the great experience. More

We took our Kia Niro to this dealership for 5 years for routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They tho routine and recommended service. Suddenly our "Check Hybrid Battery, Turn Engine Off" warning light appeared. We asked them to look into it. They thought it was caused by pack rats (it wasn't, which they admitted later). A few thousand miles later, our catalytic converter went bust, and they asked us to pay $7,000 for it. The car had been in their care for 2 months during the summer because they were slow to finish what they called unrelated repairs. When I picked it up, I drove 1 mile before the warning light returned. A few days later, the converter apparently went bust and the engine stopped. That's when I got the call about the $7,000 charge, with the service tech (Dallas Cook) saying ignorantly, "I don't know if this is bad news or good news." Then I respectfully asked how the converter breaking wasn't connected either to the warning light months prior or the "unrelated" more recent repairs and was passed off to his manager, Scott Evans. Mr. Evans has mostly ignored my emails and voice mails. The service center has offered us a "loaner" car while we await a solution, which we greatly appreciate, but every other action taken (or not taken) by Mr Cook, Mr. Evans and Co. has caused us so much stress and cost thousands of dollars. We loved driving a Kia until this all happened. Now we're forced to consider options like writing reviews, calling Kia national and even small claims court in our search for a remedy. More

I came in to look, Nicole approached my partner and myself with a welcoming smile and greeting. This is my first time purchasing and financing a car so I was not quite sure how this was all gonna go. N myself with a welcoming smile and greeting. This is my first time purchasing and financing a car so I was not quite sure how this was all gonna go. Nicole got straight to the point and made everything simple. We looked at a few cars, finally decided on one we were interested in. She took care of paperwork in a timely manner and within a couple days I was approved and was able to go home in a vehicle that I wanted. Nicole was very attentive and listened to what we wanted and needed and truly exceeded my expectations. Amazing customer service all around!!! More

Aaron impressed us the minute we met him! Great listener to our needs and attention to details on each vehicle the we were shown was greatly appreciated, as well as his follow up after we pu Great listener to our needs and attention to details on each vehicle the we were shown was greatly appreciated, as well as his follow up after we purchased our Sportage We intend to make an appointment with him in a couple of weeks (since we've been away and tied up) to learn more about all the whistles & bells that our Sportage offers. We were also very impressed to learn all that Royal offers in its commitment pkgs to its customers (especially the lifetime warranty, and their future follow ups!) Kind regards- Robin & Mark S. More

Luis and Lu went above and beyond to make this experience a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff t a stellar one. Luis has top-notch communication and customer service skills. I, myself, have visited car lots before with high-pressure sales staff that have made me run far away from that pressure. Royal's philosophy has sold me on this dealership. Whether it's another Kia, or another vehicle, our first choice will be Royal and Luis. Being treated like family, with dignity, respect, and a warm smile, Royal Auto Group is the way to go. Thank you all, especially Luis and Lu! More

Love, love love my new Sorento Hybrid Prestige. The safety features are amazing! And I got the desired vehicle at a fair price. The dealership even brought the vehicle to my home for a test driv The safety features are amazing! And I got the desired vehicle at a fair price. The dealership even brought the vehicle to my home for a test drive. And brought it back out when we agreed on a price. All documents were signed on line so I didn't have to sit at the dealership. More