Royal Buick GMC Cadillac - Service Center

Great customer service in the Service Dept! Having my vehicles serviced at Royal is always a pleasant experience. Chris Savastano the Service Writer, is always courteous and professional, and d Having my vehicles serviced at Royal is always a pleasant experience. Chris Savastano the Service Writer, is always courteous and professional, and doesn’t try to up-sell me services I don’t need. The cashiers, Susan and Grace, are always very friendly and make me feel appreciated for having my vehicles serviced at Royal GMC. They always greet me with a smile and make me feel like a friend rather than just a customer. The customer lounge is very comfortable with a nice variety of drinks, including fresh custom coffee and fresh pastries daily; it makes what little wait there is go by quickly. More

Great service, Great service every time , been bringing our H2 here for years. Chris is the guy we always see, he keeps us informed and up to date. Thank you, Chris Great service every time , been bringing our H2 here for years. Chris is the guy we always see, he keeps us informed and up to date. Thank you, Chris ! Barbara & Randy More

Best customer service ever! Chris has been so helpful to me as a customer. More than that, he makes me feel as though I am his only customer. He takes special care to make sure t Chris has been so helpful to me as a customer. More than that, he makes me feel as though I am his only customer. He takes special care to make sure that my car is in good order and is always remembering details about my life and asking how I am doing. He is honest and reliable. Always making appropriate recommendations for what my car needs so it operates safely and reliably. He is by far the best service consultant. More

Great Service Davis Rupp has provided me with excellent service throughout all of my service visits or calls for advice. He's an excellent customer service provider Davis Rupp has provided me with excellent service throughout all of my service visits or calls for advice. He's an excellent customer service provider by calling to keep me up to date on all steps of service. Thank you David. More

Bought a used 2019 GMC Denali traded 15 GMC Denali Nicole was GREAT showing me a used Denali!! We were only there for an update on the brake system on my 2015 Denali!! As I was out just walking round N Nicole was GREAT showing me a used Denali!! We were only there for an update on the brake system on my 2015 Denali!! As I was out just walking round Nicole came out and introduced herself! I ask about used Denali and the rest was history!! Even the service people were very nice and I didn't buy my old Denali from your dealership!! Great job Nicole!! More

Excellent Service This dealership has the best service department that I have experienced in my 62 years of automotive experience. In addition, we purchased a new 2019 This dealership has the best service department that I have experienced in my 62 years of automotive experience. In addition, we purchased a new 2019 Buick and that went beautifully. Susan in Customer Service is very efficient. We are extremely satisfied with Royal. More

Going the Extra Mile I went into the service department yesterday because I had purchased a 2015 Yukon with the rear seat entertainment center. The wireless headphones the I went into the service department yesterday because I had purchased a 2015 Yukon with the rear seat entertainment center. The wireless headphones the seller provided weren't working and I was hoping someone might be able to educate me on how to get them to work. Terry Oetting came out and after trying to switch out batteries he guessed we had the wrong type of headphones. I had digital headphones and he believed analogue was the right equipment. He brought a pair of analogue headphones and sure enough they worked. Terry got with the Joseph Komi the used car manager and they agreed to switch out my headphones for theirs. This is incredibly thorough service. I plan to come to Royal for all my future services. They are AWESOME! Thanks Terry & Joseph! More

Good service I really enjoyed working with Susan Hunter in the business office. the service group was on time and was very helpful. I get a different person each t I really enjoyed working with Susan Hunter in the business office. the service group was on time and was very helpful. I get a different person each time at the service center , all have been good. More

Super attention I love this dealership and the people who always help me when I go in for service. Not only do I get efficient service, but my service rep Chris Savas I love this dealership and the people who always help me when I go in for service. Not only do I get efficient service, but my service rep Chris Savastano and Susan at checkout are so friendly and welcoming. They always go above and beyond what needs to be done, and make me feel like a valued customer and friend. More

Great experience Nicole answered all our questions and was extremely helpful and very pleasant. No pressure and we appreciated that. We had an appointment for an oil c Nicole answered all our questions and was extremely helpful and very pleasant. No pressure and we appreciated that. We had an appointment for an oil change and ended up buying a new car which we really like. More