Royal Buick GMC Cadillac - Service Center

Concerned for the customer Susan and Grace are very helpful and friendly. They really assisted me when I needed a loaner and have done everything possible to make sure that I c Susan and Grace are very helpful and friendly. They really assisted me when I needed a loaner and have done everything possible to make sure that I can pick up my car after servicing as quickly as possible. Grace even had to use a hand held computer to figure out my bill because the computer would not take or process the appropriate discount. David Rupp has been great as a service consultant. He has kept me informed about the status of the work when I had a problem with the vehicle and has explained the difficulties encountered in repairing the vehicle. More

Susan & Mike What a great Team Ryal has in Service. Susan - You are such an asset to Royal GMC, you are kind, friendly and helpful. Mike - Thank you for ta What a great Team Ryal has in Service. Susan - You are such an asset to Royal GMC, you are kind, friendly and helpful. Mike - Thank you for taking care of my Yukon and getting me in and out in a timely manner. I appreciate you and your team. More

Installation of accessories we ordered. Evan Campbell arranged for a date when all the parts were in and handled the installation very professional. Evan arranged for a loaner vehicle and ca Evan Campbell arranged for a date when all the parts were in and handled the installation very professional. Evan arranged for a loaner vehicle and called every day with a progress report. Susan at the front counter was extremely helpful and friendly. Thanks to all for the very good service! More

Honest and friendly service done right. We have our car serviced at royal buick gmc on automall drive in Tucson AZ were we bought it .The people there are of very high quality friendly and h We have our car serviced at royal buick gmc on automall drive in Tucson AZ were we bought it .The people there are of very high quality friendly and honest. I would recommend this delearship to anybody for fair prices and great service. Job well done. More

They're almost like family! They treat you with respect and provide individual service. Cashier Susan, cares about her customers and helps each one with the checking out process. Service advisor Mike Van E and provide individual service. Cashier Susan, cares about her customers and helps each one with the checking out process. Service advisor Mike Van Erem doesn't recommend things that don't need to be done. I'd recommend this dealership to anyone. More

Oil change, tire rotation Sales department is high pressure for someone who is a widow. Susan was very helpful and polite. She provided me with information I needed for paymen Sales department is high pressure for someone who is a widow. Susan was very helpful and polite. She provided me with information I needed for payment. More

Good, Gooder,and da best. Those fine words from above come from da UP of Michigan written by a true Yooper. Folks Royal Buick,GMC is the place to go for a good deal or just to Those fine words from above come from da UP of Michigan written by a true Yooper. Folks Royal Buick,GMC is the place to go for a good deal or just to stop in to kick the tires. More

Treated With Respect We are new at Royal, just purchased the exact car we were looking for thanks to Chuck and Amanda. The purchase process was great. Then we had the exte We are new at Royal, just purchased the exact car we were looking for thanks to Chuck and Amanda. The purchase process was great. Then we had the exterior and interior protection done by Eric who was great and Susan did a wonderful job of getting us a loaner vehicle and process the paperwork so we could got to see a couple of movies while we waited for our car to be done. More

Fantastic Service We have been taking our vehicles to Royal Buick service department since 2013. We are so appreciative of the knowledgeable, courteous and professio We have been taking our vehicles to Royal Buick service department since 2013. We are so appreciative of the knowledgeable, courteous and professional service we get from Mike Van Erem, Rocky Davis and Susan Tobin-Hunter. They truly go the extra steps to make sure your questions are answered, your vehicle is taken care of and that you have a positive overall experience each time you take your vehicle in to get it serviced. After years of moving around with the military, we can tell you that this is the best service department we have ever had. Mike has been our lead from the start and we have tremendous trust in his work. We recently purchased a vehicle from Royal Buick with Dave Hoffman as our sales representative. He was fabulous with zero pressure, just extremely good customer service and an all around nice guy. More

Customer Service Susan (Cashier) went above to assist me with REWARD POINTS. Susan is a wonderful asset to ROYAL BUICK. Please thank Susan again for her assistance on Susan (Cashier) went above to assist me with REWARD POINTS. Susan is a wonderful asset to ROYAL BUICK. Please thank Susan again for her assistance on my behalf!! Stan More