Royal Buick GMC Cadillac - Service Center

Germaine does not communicate nor does he follow up with you. Does not answer phone calls, will not return voicemails, and becomes unresponsive via text. I have been trying to schedule service for diagnosti you. Does not answer phone calls, will not return voicemails, and becomes unresponsive via text. I have been trying to schedule service for diagnostic and part replacement (part was ordered and still have not been able to schedule install date). I have even left voicemails to other advisor suggestions, and nothing. Have already left vehicle with him for servicing, and only half of the items were viewed. Followed with another appointment, dropped off vehicle and no service was performed during this time. He has not bothered to follow up ever since May 2024 (now approaching two months). More

Very helpful , courteous and informative thank you, Brian kept me informed and progress on my vehicle kept me informed and progress on my vehicle More

Went in for service the manager by the name of Ryan Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care Velasquez was the guy taking care of me, over the phone he gave me a price and when I got their to drop off the vehicle he had another guy take care of me because he had messed up with the price, I go to Ryan's office blows me away and tells me to talk to another manager that he passed on my services to him very rude disrespectful one of the reasons why I am not going back and sad to say it's my 3rd truck that I buy the last one being a 2500 HD denali off the show room when it first got their. It sucks how u walk in to buy a vehicle and everybody is all over you but when something is wrong with the vehicle totally ignored. Very poor service on Ryan's behalf. More

The absolute best of the best service experience I have ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the ever recieved. Ryan and Brian are the most exceptional consultants. I had no appointment and they gladly helped me because I was going on a trip the following week. This dealership will never, under any circumstances lose my business! I will always buy from Royal, they take excellent care of their customers!!! 😊 More

Germaine is not personable and will disregard you. Provides poor customer service in multiple occasions and makes you feel like you don’t know what you are talking about. Had multiple issues with my v Provides poor customer service in multiple occasions and makes you feel like you don’t know what you are talking about. Had multiple issues with my vehicle and was told that I just needed to figure it out. I would not recommend anyone work with him More

On 3/12/2024 I was passing through Tucson in a newly purchased 2024 Yukon XL when I experienced a Google maps failure. I wasn’t able to determine the problem due to the failure of my Las Vegas dealersh purchased 2024 Yukon XL when I experienced a Google maps failure. I wasn’t able to determine the problem due to the failure of my Las Vegas dealership to include a owners manual at my time of purchase. Amanda and Susan were amazing fixing my problem, showing me how to prevent it from happening again, and walking me through the correct methods of turning on other driver convenience functions that my purchasing dealer totally omitted explaining. Experiencing their level of competence has made me wish I could be a Royal customer when I make my next purchase. More

The Best and what a truly good person. Made my visit for service seems as I was the only customer in the shop. He is the reason I keep coming back to Royal for all my new cars( every 3 ye Made my visit for service seems as I was the only customer in the shop. He is the reason I keep coming back to Royal for all my new cars( every 3 years) and all my service. Thanks Jim What a great service team. More

Was headed for a hunting trip to Mexico when my display screen went out. I brought my truck in and Alexandra helped me get it looked at on short notice to get me out the same day. Very impressed with every screen went out. I brought my truck in and Alexandra helped me get it looked at on short notice to get me out the same day. Very impressed with everything at this dealership and I appreciate all the help from Alexandra. More

I was traveling from Los Angeles to Louisiana when my transmission failed and needed to get there for a family emergency Bryan worked extremely hard with his team to get me a great deal and speedy action transmission failed and needed to get there for a family emergency Bryan worked extremely hard with his team to get me a great deal and speedy action to get me back on my route More

Jake is absolutely amazing, he brings tons of energy to work. Very funny and friendly. work. Very funny and friendly. More