Royal Buick GMC Cadillac - Service Center

On June 22,2011 I received an estimate from Chad Drury, of Royal Buick at the Auto Mall store, to replace the driver's side rear-view mirror on my 2006 Buick LaCrosse. The estimate was $415.00. I believe of Royal Buick at the Auto Mall store, to replace the driver's side rear-view mirror on my 2006 Buick LaCrosse. The estimate was $415.00. I believe this was excessive. I went online and ordered the mirror from "Discount Auto Parts" for $50.63 which included shipping. I had it painted and installed by J&V Auto Body here in Tucson for $100.00. They did it in less than one day and were very professional and friendly. It looks and works like the original. I think that Royal Buick gave me the "Unaccompanied Female Price." I do not recommend Royal Buick to single or unaccompanied females. More

Friendly staff. Seemingly fair price for work done. No bull!! Facility clean and manned with personnel that make you feel good about quality of work you will receive, kudo's to Mike Van Erem. Seat sensor bull!! Facility clean and manned with personnel that make you feel good about quality of work you will receive, kudo's to Mike Van Erem. Seat sensor for passenger air bag needs to arm at weights over 80 lbs. My wife is 102 lbs and the air bag will not arm, even without the added seat cushion. She gets in, I start the vehicle and reach over and push down on her legs and the added force arms the air bag. The present 100 lb weight sensor is unsatisfactory and should be a safety factor to be considered by GM for replacement with another more sensitive one. Probably 40% of adult females are in the 100-120 weight range and it is unsafe to ride around with the air bag unarmed. More

Chad always gives me first rate service. I always try to schedule my appointment on my days off but because my schedule often changes or something unexpected happens, I just drop in. On more than one occas schedule my appointment on my days off but because my schedule often changes or something unexpected happens, I just drop in. On more than one occassion, I have shown up at a moments notice without an appointment or even calling. Of course I appologize for the inconvenience, but Chad just smiles and says "non sense, that's why I'm here." Car problems can be a source of much stress, but Chad always treats me like I'm special. More

Very superior to the service we had with the previous dealer. This is the second G6 convertible we have enjoyed. Regret the decision to close. Engineering is just great. So we depend on your service to m dealer. This is the second G6 convertible we have enjoyed. Regret the decision to close. Engineering is just great. So we depend on your service to maintain this great vehicle. We just bought new Michelens tires from you and they provide a great ride. We priced both you and Costco. The prices were very close to each other but we chose you because of the superior service you offer. More

We went in to replace a left door handle that had broken loose in its mount. It was replaced under warranty and then the 2007 Buick received the regular conventional summer service. Helen and I waited for t loose in its mount. It was replaced under warranty and then the 2007 Buick received the regular conventional summer service. Helen and I waited for the car in a nice lounge and Chris had us out and on the road under the "estimated wait time". Service was pleasant, efficient and showed a desire to please the customer. Thanks Royal Buick, Calvin Sparks More

Mr. Pittman and Mr. Jackson are receiving the rating of "Great" because they are both always very polite and professional. They always service my vehicle properly. God Bless You and Thank You, Mrs "Great" because they are both always very polite and professional. They always service my vehicle properly. God Bless You and Thank You, Mrs. T. Santos More

I have been a satisfied customer for over two years now. I rely on Mike Van Ehrem and he always comes through with quality and precision. I rely on Mike Van Ehrem and he always comes through with quality and precision. More

Royal Dealership is very customer oriented and provides excellent service. They want to hear customer comments and try very hard to accommodate their customers. We take all of our GM vehicles to them for excellent service. They want to hear customer comments and try very hard to accommodate their customers. We take all of our GM vehicles to them for servicing, as well as purchasing their products. More

Because of the wonderful service I received on my prior visit, I returned to have more work done. The confidence and professionalism demonstrated at Royal was well appreciated and I will be back. Thanks, visit, I returned to have more work done. The confidence and professionalism demonstrated at Royal was well appreciated and I will be back. Thanks, Ron Gilbert More