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Royal Buick GMC Cadillac - Service Center

Tucson, AZ

3.9
171 Reviews

171 Reviews of Royal Buick GMC Cadillac - Service Center

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March 17, 2025

Service I received at Royal Cadillac was high caliber at every stage of my purchase. More

by Judith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Mullen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Galen Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Royal Buick GMC of Tucson responded

Thank you! We're thrilled to hear that you experienced high-caliber service at Royal Buick GMC Cadillac during your purchase. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

March 05, 2025

This dealership is the worst place to have you vehicle work on If your trying to use guarantee for life policy . After we were told We could have are vehicle service at other repair shop as long as W More

by Rasconlandscaping
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Rau
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Royal Buick GMC of Tucson responded

Thank you for sharing your experience with us. It's important for us to ensure that our customers are fully informed about the permissions required for servicing your vehicle. We strive for transparency and appreciate your feedback. If you have further questions or would like to discuss this matter in more detail, please feel free to contact me directly. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 28, 2025

Quality of service is very poor. Actually, the attitude is I don't give a crap. Bought 5 vehicles from you guys. NOT ANY MORE. Paulin, Mackey, and now Royal. We are done. More

by sicnarfw
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmad El Farmaoui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Savastano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Royal Buick GMC of Tucson responded

Thank you for your feedback. We appreciate your loyalty to Royal Buick GMC Cadillac over the years and regret to hear about your recent experience. Your concerns are important to us, and we would like the opportunity to address them. Please reach out to us directly so we can work towards a resolution. Thank you for bringing this to our attention. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

February 19, 2025

The service dept at Royal is extremely busy, I got a timely response from a service adviser Tim McDonald and shared my concerns with my truck. They have set up a appointment to look at more of the roo More

by Conrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck McCoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Royal Buick GMC of Tucson responded

Thank you for sharing your experience with us, Conrad. We understand your frustration regarding the difficulty in reaching our service department and the time your 2024 GMC has spent in the shop. Your feedback is valuable, and we strive to improve our communication and service efficiency. Please feel free to contact Royal Buick GMC Cadillac directly so we can assist you further. We appreciate your patience and look forward to finding a resolution. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

October 29, 2024

Working with Jay and Susan in service has been a very good and pleasurable experience. Their over the top customer service is exceptional. Both show the best professionalism and kindness one can expect. More

by T1time
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Rau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan
Oct 31, 2024 -

Royal Buick GMC of Tucson responded

Thank you for your wonderful review! We truly appreciate your kind words about Jay and Susan in our service department. It's great to hear that you had such a pleasurable experience and found our customer service to be exceptional. We look forward to serving you again at Royal Buick GMC Cadillac! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

September 30, 2024

Service to autos is beginning to take to long. This last time I had car towed in and it took one full week to get my auto returned Tim kept in informed and did it nicely. I used to be able to sh More

by IRALLISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Royal Buick GMC of Tucson responded

Hi Allison, Thank you for writing in - We are researching your service history and someone will be calling you soon to review your situation. We really want to make sure we are doing everything possible for exceeding your expectations, so your feedback is super valuable to learn about any other ways we may be missing that mark and make the situation better in the future.

August 22, 2024

What a great experience has been working with you! ! With some unexpected things happening you handled everything to perfection, smooth and easy. Thank you and thank you again for saving us many headac More

by Rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Royal Buick GMC of Tucson responded

Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that we could make your experience smooth and enjoyable. At Royal Buick GMC Cadillac, we strive to take the stress out of every transaction. We look forward to assisting you again in the future! Best, Todd - Royal Automotive Group, feedback@royaltucson.com

August 08, 2024

We had an alignment done on our 2018 GMC Canyon. Two months later i notice the outside right tire is nearly bald! I had it checked at another dealer as I was out of town. The alignment was way out a More

by bkb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Van Erem
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Royal Buick GMC of Tucson responded

Thank you for sharing your experience with us, Brian. I understand your concerns regarding the alignment and tire issues with your 2018 GMC Canyon. It's disappointing to hear that you felt overlooked after reaching out to us. Your feedback is important, and we take it seriously, as we aim to provide the highest standards of service at Royal Buick GMC Cadillac. Please feel free to contact me directly to discuss this matter further so I can assist you. Thank you for your understanding. Best, Todd - Royal Automotive Group, feedback@royaltucson.com

Aug 10, 2024 -

bkb responded

Hi Todd, I appreciate the team at RBG reaching out. It is unfortunate that I had to air my complaint publicly to get a response. Nevertheless, I appreciate your effort to contact me and listen to my concerns. After speaking, I believe we can continue to count on your team to get things done right for our vehicles. And when the service is not right, I am certain you will make it so. Kind Regards BKB

August 02, 2024

Tried to convince me my timing cover was leaking oil. An expensive repair. Took it to an independent mechanic, and was told there was no leak. Took it back and they inspected it again. They went so fa More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Bingham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Royal Buick GMC of Tucson responded

Hi Ron, we don't have record of doing business with anyone of this name. Is there a chance you visited a different Royal dealership? If this is the right dealership, can you please contact our service manager, Jim, at jbingham@royaltucson.com Best, Todd - Royal Automotive Group, feedback@royaltucson.com

July 24, 2024

Germaine does not communicate nor does he follow up with you. Does not answer phone calls, will not return voicemails, and becomes unresponsive via text. I have been trying to schedule service for diagnosti More

by coro3nado
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Germaine Kendrick
Jul 26, 2024 -

Royal Buick GMC of Tucson responded

We acknowledge your review and are currently looking into the events you’ve detailed.

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