Royal Buick GMC

I recently bought a Dodge Durango from Royal Buick GMC in Suffex NJ. Tyler my sales rep was the BOMB.com amazing customer service. She made it happen for me when I truly didn’t think it was possible, I’m ove Suffex NJ. Tyler my sales rep was the BOMB.com amazing customer service. She made it happen for me when I truly didn’t think it was possible, I’m overly pleased by the service and the 2 hour commute to get there was so worth it. BUY YOUR CAR HERE. Ask for Tyler !!!!! More

Awesome Salesman~Justin Walker!He helped me during the Covid Justin followed up with many phone calls to me.He answered all of my many questions.He was polite and friendly.The dealership was very clean and disin Justin followed up with many phone calls to me.He answered all of my many questions.He was polite and friendly.The dealership was very clean and disinfected. I felt safe. AWESOME EXPERIENCE! More

Not an honest dealership I bought a used car from them that I saw online. As I live out of state, I had to arrange for a shipping company to pick up the car and bring it to m I bought a used car from them that I saw online. As I live out of state, I had to arrange for a shipping company to pick up the car and bring it to my home town. While I was arranging my transport (and after I had paid for the car in full), they drove it for their personal use and put 800 miles on it! Still in disbelief that not only do dealerships do this regularly, but that they get away with it. I have documented proof of the mileage discrepancy. More

Kevin was amazing! Last week we purchased a 2017 GMC Acadia and we love it! Car shopping can be so stressful but Kevin, our salesmen, was amazing! He was never a "typica Last week we purchased a 2017 GMC Acadia and we love it! Car shopping can be so stressful but Kevin, our salesmen, was amazing! He was never a "typical car salesmen". He was helpful and non-pushy! He helped us find the perfect SUV for us and we would recommend Royal Buick GMC to anyone who is looking! (And ask for Kevin) THANK YOU! Danielle & Matt. More

Liar Liar Liars, bold face liars, some Christian business this is. Bought a used vehicle. They gave me the temporary tags and said title and plates would be mai Liars, bold face liars, some Christian business this is. Bought a used vehicle. They gave me the temporary tags and said title and plates would be mailed to me shortly. Three weeks go by, I call, Salesman Brian not available, but Amy(?) says no worries they're in the mail. Now 29 days no plates, call again. (Amy), there is a title problem on their end, they will send out another temporary tag ASAP, and I'll have it tomorrow. Next day call again, (Amy?) why temp went out FedEx, speak to Chris who assures me they definitely went out overnight FedEx, they are on the way, but doesn't have tracking number. Call FedEx, who I find out can track a package by just your name and address, I am told there is no package in my name or my address in the FedEx system, NONE. So I have no title, and no registration, and I've been LIED to at the very least three, if not more. AVOID AVOID AVOID. More

Oil Change Love this dealership! They are courteous and easy to work with. Their prices for oil change is great plus they give out coupons. Would recommend to ot Love this dealership! They are courteous and easy to work with. Their prices for oil change is great plus they give out coupons. Would recommend to others! More

didn't honor their word I purchased a used vehicle and 3 hrs later on the same day, car overheated and broke down. I was taken through changes just to get it fixed. They did I purchased a used vehicle and 3 hrs later on the same day, car overheated and broke down. I was taken through changes just to get it fixed. They did not want to honor the warranty they gave me. After weeks later the only sensible person at the dealer was a man named Rob who helped out a lot. I appreciate him. But the other owner Mark can go to xxxx. Very disrespectful and not customer service focused at all. I would not recommend buying a car here. Sorry I'm just being honest. More

Brought car in for recall on power steering. We brought our car in for 3 recalls, one of them for power steering. We never had power steering loss before we brought it in. They installed the reca We brought our car in for 3 recalls, one of them for power steering. We never had power steering loss before we brought it in. They installed the recall fixes and when we went to pick up the car the power steering failed. They charged us $734.00 to fix it. I don't think a recall is supposed to break the car. I tried for 2 weeks to get a refund for the repair with no luck. So as far as I am concerned they do not provide good customer service. Also their service manager Victor was always in too many meetings to get back to me. I will say everyone was polite and nice to me but could not explain why I would have to pay for a repair caused by a recall fix. More

Internet Department A Little Shady So Folks, this dealership for online sales is Shady! Don't waste your time as vehicles not as advertised! 1 was so bad they said they couldn't sell it So Folks, this dealership for online sales is Shady! Don't waste your time as vehicles not as advertised! 1 was so bad they said they couldn't sell it? More

Nick Capella TY thanks Nick 4 exelent help am pleased with my new car and good price am definetly recommending to go and see nick he is going to hook you up thanks Nick 4 exelent help am pleased with my new car and good price am definetly recommending to go and see nick he is going to hook you up More