Royal Buick GMC

Ian was phenomenal! Great experience throughout the purchase! Very helpful. In all aspects. Great experience. Great experience throughout the purchase! Very helpful. In all aspects. Great experience. More

Ian from GMC was very knowledgeable and helpful throughout the purchase process. He made the entire purchase go as smooth as possible and there were no questions that went unanswered. He also took throughout the purchase process. He made the entire purchase go as smooth as possible and there were no questions that went unanswered. He also took the time out to explain everything without interruption. I highly recommend him to anyone looking to purchase or lease a new vehicle. More

Looks like an empty offer to send me to a friends repair shop so I can pay more for a car which they obviously knew had an issue. No offer to assist or make right the check engine light. Make sure you ar shop so I can pay more for a car which they obviously knew had an issue. No offer to assist or make right the check engine light. Make sure you are prepared if you go to this dealer for a used car. They probably only know how to sell new cars so my advice is avoid it for anything else. I'll let the court of public opinion run with this one. Management Reached out. Let's see where we end up. OK on to ITEM 2. After 1 Week Check Engine light comes on. Air Injection System Flow error on my OBDII Let's see if the dealer has anything to say about this as it will prevent inspection. For now my score is dropping to 2 stars. There is Good But there is also Bad. Worked with Ian. Very helpful but I have my reservations on the back office team that does detailing and/or vehicle prep. They don't seem to know what they are doing or care on how clean a vehicle is for test drive or pickup. Very disappointed on how dirty the car is and they claim it was being detailed. More

Best vehicle purchase I ever had. Sales Rep Jason was helpful, knowledgeable and kept in touch through the entire sale. Vehicle shopping made easy. Sales Rep Jason was helpful, knowledgeable and kept in touch through the entire sale. Vehicle shopping made easy. More

Ian Bates at Royal was a tremendous help and made my purchase seamless! Five Stars! He answered every question I had and even answered questions on his day off! Thank you for everything Ian and the staf purchase seamless! Five Stars! He answered every question I had and even answered questions on his day off! Thank you for everything Ian and the staff at Royal Buick GMC of Sussex, NJ. More

purchased a certified used vehicle from them at 30,000 miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicl miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicle for about 20 days. they replaced the transmission and 2 months later we had another issue and began getting error codes for the transmission. we brought the vehicle back and indicated that we'd like to trade it for something comparable since there is clearly major issues with the vehicle. the dealer gave us options that would cost us double our current payment or alternatively more than $100 per month. they also failed to respond to GM until GM asked for a manager. it should be noted that we paid full price for the vehicle when we purchased and did not negotiate and now they are leaving us high and dry with a severely defective vehicle. More

Beware of the Seepage Scam! I brought my 2011 Acadia in for a recall and figured I would have the oil changed while it was in for service. The service department contacted me and advised that I was leakin for a recall and figured I would have the oil changed while it was in for service. The service department contacted me and advised that I was leaking oil form the front case and it would be $2500 to repair. I told him I wanted to have my mechanic look at it and he talked to the service manager and came back with, "What if we did it for half the amount." Red flag right there. I told him no and brought it to my mechanic, who advised that this is normal seepage and even printed out a pictured diagram from the manufacturer describing it. I wonder how many customers have been taken by this scam. I bet they pressure wash the undercarriage and send you on your way. And by the way, they never changed my oil either. I had a friend who had the same experience with the seepage scam. Poor business ethics. More

On Monday, January 18th I left a $1000 deposit for a vehicle that was to be picked up on Friday, January 22nd. On Tuesday, January 19th, I called to cancel the vehicle. On Wednesday, January 20th th vehicle that was to be picked up on Friday, January 22nd. On Tuesday, January 19th, I called to cancel the vehicle. On Wednesday, January 20th the salesman, Kevin Rudolph returned my call and tried to offer a better price, and to talk me out of my plan to wait 60 days so I could increase my credit score. On Thursday, January 21st I called to confirm cancellation and would return in 60 days to purchase the vehicle. On Friday, January 22nd, Kevin called to advise me that he would need to speak with his manager about returning my deposit, since they had added a light option to the vehicle (this option only increased the value of the vehicle). 2/1 I left a message for Marc, the finance manager and co owner, as I had not received a return call or a refund. 2/4 I left another voicemail for Marc, the finance manager and co owner as I still had not received a return call or a refund. 2/8 I called and the customer sales rep looked up my information, apologized for the significant delay and assured me it would be handled immediately. 2/8 Kevin returned my call and apologized for forgetting to call to get my credit card information, and assured me it would be processed immediately. 2/11 I called to follow up and a customer service rep again reviewed the information, and stated that the office manager had been out for a few days but would process the refund immediately, and would email me a receipt confirming the refund. 5 hours later, there has been no email with the confirmation of return of my refund. It has now been more than three weeks since I cancelled the contract and even after multiple attempts to contact them, and after multiple promises that the refund would be processed immediately, there has been no action on Royal Buick's side to return my money. More

We recently broke our GMC Terrain left side mirror. We dropped the car on 6/1/20 for them to order the part. It took almost a month for the part to come in. Understandable with pandemic situation. dropped the car on 6/1/20 for them to order the part. It took almost a month for the part to come in. Understandable with pandemic situation. We received a call that the part came in so we dropped the car on 7/5/20 for them to replace the mirror. We got a call the next day that it was replaced so we picked up the car on 7/6/20 but noticed that our change-lane assist signal isn’t working. They said they ordered the wrong part and asked us to bring in the car so they can check for the right part#. We brought the car in on 7/7/20. Now we got a call yesterday(7/14/20) to come in for the replacement of mirror. We went in this morning thinking that we finally are getting the mirror we used to have. We were there for 2 hours today(7/15/20)to find out that they have a wrong part again. It should have been two visits, look at the car to order the part & replace it, for us. However, We took 5 separate round trips which is 23 miles each round trip. It’s not only the unnecessary extra trips we had to make but asking others to take us when we had to drop the car multiple times. I believe this could have been avoided with careful consideration/planning. I am extremely disappointed at the dealer where they carry reputable Buick & GMC brands. I really hope this doesn’t happen to others so to save their times and aggravation. Thanks More