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65 Reviews of Royal Automotive - Service Center
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January 13, 2020
The entire staff at royal automotive is very helpful and friendly! We always get the absolute best service! We will never go anywhere else to buy a car! friendly! We always get the absolute best service! We will never go anywhere else to buy a car! More
by Kate256
January 09, 2020
I got 3 computer readings. Royal was different from the other 2. Cost me only 150.00 verses your price of nearly 900.00. I paid 132.00 for your diagnosis test and had my car towed to a certified auto mecha other 2. Cost me only 150.00 verses your price of nearly 900.00. I paid 132.00 for your diagnosis test and had my car towed to a certified auto mechanic. Neadless to say I will not be back. More
by pamgmay
Employees Worked With
Service writer
December 23, 2019
Impeccable, professional service. John Ard is an outstanding asset to the Royal service department. I’m never disappointed with their customer service and plan to continue to use Royal Buick/GMC. outstanding asset to the Royal service department. I’m never disappointed with their customer service and plan to continue to use Royal Buick/GMC. More
by ftspann
Employees Worked With
John Ard
December 08, 2019
Have used this service dept. for years & never had a bad experience. Martin goes above & beyond to be helpful & i appreciate that service. Car returned clean. experience. Martin goes above & beyond to be helpful & i appreciate that service. Car returned clean. More
by Jafair
Employees Worked With
Martin
December 06, 2019
My experience at Royal Volkswagon was pretty interesting. The service if the people were really kind and concerned to the condition of my car. Although everytime I bring my 2014 Volkswagon jetta tdi with the The service if the people were really kind and concerned to the condition of my car. Although everytime I bring my 2014 Volkswagon jetta tdi with the check engine light on I would get the car back and then I'll be driving home and the check engine light would turn on. This has happened for the past five times. But, everytime it has been something different and they are quick to get my car an appointment and get me back on the road to go and get me a ride to enterprise for a rental. My experience was rather pretty good overall. More
by Daniel Reid
Employees Worked With
Gerald, Brooks
November 25, 2019
They are the best!!! My husband and I have purchased 2 vehicles from this dealership and we always receive outstanding customer service. They are grately appreciated. They are always a pleasure to deal wi vehicles from this dealership and we always receive outstanding customer service. They are grately appreciated. They are always a pleasure to deal with. Keep up the good work Royal GMC...you truly are professional grade! More
by tdud1
Employees Worked With
Ralph Daniel
August 27, 2019
Service Dept. Charlie Webb with service Dept is very professional, knowledgeable and tactful in presenting your car issues. His honesty was very refreshing. He ma Charlie Webb with service Dept is very professional, knowledgeable and tactful in presenting your car issues. His honesty was very refreshing. He made you feel he had your best interest at heart. He is a great asset to Royal GMC. More
by Pamb
Employees Worked With
Charlie Webb
August 05, 2019
Dishonest bullies! They told me i needed 4000$ worth of work on my car and it needed to be done immediately that my car was not safe to drive otherwise. I told them to g They told me i needed 4000$ worth of work on my car and it needed to be done immediately that my car was not safe to drive otherwise. I told them to go ahead and order the parts, but i have a child with brain tumors and could not afford it all at once and would need to do work on it a little at a time. I allowed them to put a water pump on my car first. When i picked up the car the mechanic told me a different story from the desk guy. He said the other problems were minor and didn't need to be done in order to drive the car. I took it home and still had the same problems with the water it had before. I took it up the road to a guy who said the pump wasn't the problem it was the pipes that needed to be fixed. 2 weeks later volkswagon called me and left me a voicemail that said if i dont bring my car back that week they would have my car towed until i paid them to fix the problem. Not only did they misdiagnose my issue and lie to me to swindle me out of money, but they bullied me because i am a young girl. They will Never touch my car again. I don't think it's legal to bully customers or steal their vehicles. Maybe a lawyer can help my situation. More
by kassie8706
Employees Worked With
Can not remember the mans name
July 26, 2019
Great customer service Andrew Aydelott was fantastic. I needed a last minute repair and he squeezed me in and had me back on the road in no time. Everyone I talked to was su Andrew Aydelott was fantastic. I needed a last minute repair and he squeezed me in and had me back on the road in no time. Everyone I talked to was super friendly, and I will definitely be going to them in the future. More
by Mich30
Employees Worked With
Andrew Aydelott
