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65 Reviews of Royal Automotive - Service Center
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May 05, 2020
GMC SUV ACADIA Maintenance Chris Stanf provided professional and efficient responses for the maintenance requirements for my GMC ACADIA SUV. Chris scheduled a timely appointment Chris Stanf provided professional and efficient responses for the maintenance requirements for my GMC ACADIA SUV. Chris scheduled a timely appointment and completed the maintenance work as planned. The maintenance work was performed in a caring and safe manner particularly during this period of isolation due to the COVID-19 virus. Chris answered all of my questions in a clear and concise manner. More
by gglclark1947
Employees Worked With
Christopher Stanf
April 28, 2020
Had my car serviced there twice and both times the wait was long and when had to leave the car for 3 weeks there was no follow up very poor communication was long and when had to leave the car for 3 weeks there was no follow up very poor communication More
by bgnovi
Employees Worked With
Service dept as a whole
March 18, 2020
Royal Olds service department is the best!! They do a great job! Ralph is always friendly and professional! He kept me updated on the progress of the car! great job! Ralph is always friendly and professional! He kept me updated on the progress of the car! More
by abbe.bailey
Employees Worked With
Ralph
February 27, 2020
As usual, great work and customer service as well! Thanks to Brooks and the technician that worked on my car! Wouldn’t take my baby anywhere else! to Brooks and the technician that worked on my car! Wouldn’t take my baby anywhere else! More
by Ravexmac7688
Employees Worked With
Brooks, Tech name unknown
February 22, 2020
The dealership can remodel and the brand manufacture new cars that customers like. None of this matters until the employees at the dealership realize that they are in the people business. Treat customers w cars that customers like. None of this matters until the employees at the dealership realize that they are in the people business. Treat customers with a great experience and they will tell everyone treat customers like I was treated and I will tell everyone. Totally disappointed in my visit More
by Rebamain
Employees Worked With
Dana Key
February 21, 2020
Thank you for the excellent service that was provided . The service representative Christopher made sure all recalls were found and completed without my request. 👍🏾 Job! The service representative Christopher made sure all recalls were found and completed without my request. 👍🏾 Job! More
by micdearfam
Employees Worked With
Mark Elliott
February 14, 2020
Their service department is very corrupt. Gary tried to swindle $125 out of me for a diagnostic on my Vw and didn’t want to release it back to me until it was payed. My vehicle was there for a safety recal swindle $125 out of me for a diagnostic on my Vw and didn’t want to release it back to me until it was payed. My vehicle was there for a safety recall issue. More
by Calli6770
Employees Worked With
Gary
February 08, 2020
Amazing service today. Andrew is always has exceptional customer service. Royal VW Service gets 5 stars. Great team. Scottie is truly a professional and found the problem. customer service. Royal VW Service gets 5 stars. Great team. Scottie is truly a professional and found the problem. More
by Monica
Employees Worked With
Andrew Aydelott
January 31, 2020
Very bad experience. We were told take 2-3 hrs ended up taking 7.5 hrs. Had carry the car in twice to get recall work performed. They didn’t even have the part to perform the recall service the 1st time. taking 7.5 hrs. Had carry the car in twice to get recall work performed. They didn’t even have the part to perform the recall service the 1st time. Very unhappy with the quality of service. Took 2 months to get the part needed to perform the services More
by Sandra Campbell
Employees Worked With
Service manager
January 22, 2020
Outstanding service!!! Have been bringing my VWs to Andrew at Royal for over 15 years. He is always helpful. I have great confidence in him and the service work provided by Royal Volkswagon over the y Andrew at Royal for over 15 years. He is always helpful. I have great confidence in him and the service work provided by Royal Volkswagon over the years. More
by WandaS
Employees Worked With
Andrew Aydelott
