Royal Automotive

No hassle, timely, and welcoming. I initially visited Royal Automotive intent on trading my car in for a VW Passat. After test driving the Passat, I began inquiring about several other I initially visited Royal Automotive intent on trading my car in for a VW Passat. After test driving the Passat, I began inquiring about several other cars and Ed was very helpful in supplying Car Fax reports and retrieving keys for cars I would like to test drive. I ultimately decided on a different car, but the entire process was very smooth and I felt no pressure to close on a deal. The CD Ed supplied us with after purchasing the car was an added bonus! More

Pleasant purchase I was not there to buy a car. I was needing repairs to my 2015 Acadia. While waiting for rental car to come, I wandered into showroom. Pat John I was not there to buy a car. I was needing repairs to my 2015 Acadia. While waiting for rental car to come, I wandered into showroom. Pat Johnson was kind enough to as if I needed help. From there it went to going home a few hours later with a new 2019 Acadia. Just say we clicked. He answered what I needed to know and then worked out the logistics with management. This was the 8th car my family has purchased from Royal. I'm sure there will be a 9th. More

Great buying experience Ed was very helpful during our buying process. We never felt pressured. Sammy gave us a very fair trade in-value as well as working with us on the buy Ed was very helpful during our buying process. We never felt pressured. Sammy gave us a very fair trade in-value as well as working with us on the buying price of our new Yukon. The detail shop had our new trucked cleaned and spotless and Ed had in ready to go when we arrived. We couldn’t have asked for a better experience! More

I love my new vehicle Mark Elliot is the most pleasant salesperson I have ever met. He was kind, honest, informative and sold me a vehicle I did not know I even wanted. He Mark Elliot is the most pleasant salesperson I have ever met. He was kind, honest, informative and sold me a vehicle I did not know I even wanted. He sales process was very easy. I feel like he may be one of the family More

Engaging awesome extraordinary experience The. Sales experience is the most outstanding one that I have had. There was no pressure and the salesperson Was accommodating ,delightful and most The. Sales experience is the most outstanding one that I have had. There was no pressure and the salesperson Was accommodating ,delightful and most knowledgeable .He went beyond my highest expectations in providing and delivering what I wanted.Wow what an experience!! More

As always, superb customer service! All of the employees I have dealt with at Royal are always helpful, professional and eager to please. However, Chase Murphy found me me the pre-owned All of the employees I have dealt with at Royal are always helpful, professional and eager to please. However, Chase Murphy found me me the pre-owned car I wanted at the price I was willing to pay. This is not the first vehicle I have purchased from him and he invariably finds me what I am looking for. I cannot give him a recommendation high enough. More

Chase was great to deal with. the process only took about 30 minutes. They showed me multiple vehicles and it was quick and sincere. overall a great experi was great to deal with. the process only took about 30 minutes. They showed me multiple vehicles and it was quick and sincere. overall a great experience and will recommend to others. More

An enjoyable experience! I actually enjoyed purchasing a new car at Royal Volvo. Richard Maupin was excellent to work with and was very knowledgeable about all the finer poin I actually enjoyed purchasing a new car at Royal Volvo. Richard Maupin was excellent to work with and was very knowledgeable about all the finer points of the car. More

Wonderful experience Tom was wonderful from the moment he introduced himself to us. Very knowledgeable on the vehicles we were looking at yesterday. Were unable to initial Tom was wonderful from the moment he introduced himself to us. Very knowledgeable on the vehicles we were looking at yesterday. Were unable to initial get the first vehicle of choice but Aaron and Tom gave us a few options to look at that would work for our situation. They went above and beyond anything I have experienced when buying a car. I will be back when the time comes to get another vehicle because of them. Can’t say enough about how great they were to work with. More

Great Customer Service for Out-of-Town Purchase Matt and the team at Royal were absolutely great to work with. I found the specific SUV I was looking for online one morning this summer (2016 Chevy Matt and the team at Royal were absolutely great to work with. I found the specific SUV I was looking for online one morning this summer (2016 Chevy Tahoe). I sent an e-mail to Royal letting them know that I was interested in the car. Within an hour, Matt called me (before the dealership even opened that day) to talk to me about the vehicle. By the early afternoon, we finalized the terms of the purchase, including the financing - all of which was done over the phone and e-mail. Since I was an out-of-town customer, I left that afternoon to test drive and purchase the vehicle. When I arrived (30 minutes before closing) Matt and Micah were there to answer any questions I had about the vehicle and the financing. The car was inspected, cleaned, and ready to go when I arrived. It was as advertised and really exceeded my expectations in terms of its condition. I was off the dealership and heading back home within 90 minutes. Following the purchase, Matt continued to follow up with me when I had questions about the car and my out-of-state title / registering process. In all, this was a great car buying experience, and I would definitely recommend Royal to others. More