Royal Automotive

Great! They are great , professional, and very friendly. David waited for us to get to his dealership, even tho we should up 10 minutes after closing time he They are great , professional, and very friendly. David waited for us to get to his dealership, even tho we should up 10 minutes after closing time he was still able to hold the car for us and sell us a beautiful car. More

Horrible Follow Up My sales rep blew my phone up before I purchased a vehicle, but now that there is an issue post-sale I can’t get him on the phone or a reply to an ema My sales rep blew my phone up before I purchased a vehicle, but now that there is an issue post-sale I can’t get him on the phone or a reply to an email. Your customer service is terrible. More

Amazing people David Thomas and Matt Morgan were two of the best people that I know there. They are so very helpful and patient with me. They did a fantastic job tak David Thomas and Matt Morgan were two of the best people that I know there. They are so very helpful and patient with me. They did a fantastic job taking care of me. More

Exceeded My Expectations While I've known the Belcher family for over 20 years, I haven't bought a car there in a very long time (just haven't needed one). I had recently gon While I've known the Belcher family for over 20 years, I haven't bought a car there in a very long time (just haven't needed one). I had recently gone from 17 years driving an F-150 to a Toyota Tacoma (bought off Carvana) which I thought I'd get used to but after 90 days it just wasn't working for me. So, I called Greg and told him I needed to trade even for something that fit me better and asked him what he had. He immediately went out of his way to help me out, in the process of considering a few larger trucks, I met John Reynold who introduced me to a VW Atlas. John knew the vehicle well and educated me well, showing how it met the needs I was looking to meet and explaining all the Atlas had to offer. I drove it a few days and knew John was right. Then I sat down with Matt Morgan to finalize the paperwork and that process couldn't have been smoother either. Everyone I came into contact with at Royal was very professional, courteous, and knowledgable. We've been in a dry spell in Bham and when it finally rained a week or so after I bought my Atlas, I discovered that one of the rubber wiper blades had seperated so I went back to see John and he immediately made it right with a completely new set of blades. I definitely received the Royal treatment at Royal and would recommend these guys to anyone looking for a good experience in car purchasing/service. More

Excellent Job We met John on the lot while my mom was looking at multiple models of VW’s. He patiently explained the pros of each vehicle she was interested in, wh We met John on the lot while my mom was looking at multiple models of VW’s. He patiently explained the pros of each vehicle she was interested in, while giving her the opportunity to ask questions. He then took her on two test drives while she tried to decide between her practical choice and her dream choice. Once she decided on the vehicle we had an excellent conversation with Matt on price and lease term. Overall it was a great experience and I highly recommend John and Matt. More

Exceptional experience! My salesman, John Reynolds, was exceptionally patient. He listened carefully and offered everything I requested in an auto. I can’t say enough good th My salesman, John Reynolds, was exceptionally patient. He listened carefully and offered everything I requested in an auto. I can’t say enough good things about how positive my whole experience was from John greeting me at the door to working with the Sales Manager (Aaron) and through the financial process with Matt. I have already recommended Royal to others and would definitely purchase from them again. Best of all, I LOVE my Atlas! More

Great Service and Fair Price Chase and Sammi were a pleasure to work with. Fair price and quick service. I flew from out of town to purchase a truck and they worked with me to tak Chase and Sammi were a pleasure to work with. Fair price and quick service. I flew from out of town to purchase a truck and they worked with me to take care of everything before I got there. Even found a better financing deal then the one I had! More

Fast and easy David was very helpful and informative. I never felt pressured and he went out his way to accommodate me. I will be back to Royal again. David was very helpful and informative. I never felt pressured and he went out his way to accommodate me. I will be back to Royal again. More