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Royal Automotive
Vestavia Hills, AL
1,098 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,098 reviews
August 20, 2019
Great experience with excellent results Gary Redd went above and beyond in helping us select and purchase our new Buick Envision. We have worked with this dealership (Royal) since 1972 and i Gary Redd went above and beyond in helping us select and purchase our new Buick Envision. We have worked with this dealership (Royal) since 1972 and it has always been a pleasure. The Service department is also wonderful. More
by mcwhirtc
August 20, 2019
Amazing I would like to thank you all for the amazing time, consistency and dedication that was put forward in helping achieve this amazing car purchase exper I would like to thank you all for the amazing time, consistency and dedication that was put forward in helping achieve this amazing car purchase experience with Royal Automotive. More
by Hizun
August 18, 2019
Great Experience From start to finish, buying a car from Royal Automotive with the help of David and Micah was an excellent experience. The dealership had just the us From start to finish, buying a car from Royal Automotive with the help of David and Micah was an excellent experience. The dealership had just the used car that I was looking for, for a great price, and the service was outstanding. After I selected the car, closing was fast and easy. I would certainly recommend Royal to a friend, and I expect that I will buy another car from the dealership in the future. More
by Jcb0018
August 10, 2019
Loving our "new" '05 Magnum!! We found out ideal vehicle online, and we were contacted by Chase Murphy of Royal Automotive within a few minutes. He was honest with us about the rea We found out ideal vehicle online, and we were contacted by Chase Murphy of Royal Automotive within a few minutes. He was honest with us about the reasons that the car was a difficult sell.We overcame the issues and closed the sale, with minimal difficulty. We are very impressed with Chase, Royal Automotive, and our "new" 2005 Dodge. Magnum R/T! Thanks to everyone involved! More
by dvharrison7580
August 05, 2019
Dishonest bullies! They told me i needed 4000$ worth of work on my car and it needed to be done immediately that my car was not safe to drive otherwise. I told them to g They told me i needed 4000$ worth of work on my car and it needed to be done immediately that my car was not safe to drive otherwise. I told them to go ahead and order the parts, but i have a child with brain tumors and could not afford it all at once and would need to do work on it a little at a time. I allowed them to put a water pump on my car first. When i picked up the car the mechanic told me a different story from the desk guy. He said the other problems were minor and didn't need to be done in order to drive the car. I took it home and still had the same problems with the water it had before. I took it up the road to a guy who said the pump wasn't the problem it was the pipes that needed to be fixed. 2 weeks later volkswagon called me and left me a voicemail that said if i dont bring my car back that week they would have my car towed until i paid them to fix the problem. Not only did they misdiagnose my issue and lie to me to swindle me out of money, but they bullied me because i am a young girl. They will Never touch my car again. I don't think it's legal to bully customers or steal their vehicles. Maybe a lawyer can help my situation. More
by kassie8706
Employees Worked With
Can not remember the mans name
August 03, 2019
Very easy buying process I’ve purchased two VWs from this dealership. John offered to assist in the absence of my previous sales representative. Both experiences were positive I’ve purchased two VWs from this dealership. John offered to assist in the absence of my previous sales representative. Both experiences were positive. Specifically, this dealership makes the buying process painless and VERY efficient. John was professional and courteous. Months later, I still receive brief calls to ensure that everything is well with my VWs. Highly recommended! More
by FlowRoo15
Employees Worked With
John Reynold
August 02, 2019
FIrst New Car Mark was very inciteful and personable. This was my first vehicle purchase and he made the whole experience easy and great! Very patient and knowledge Mark was very inciteful and personable. This was my first vehicle purchase and he made the whole experience easy and great! Very patient and knowledgeable. More
by Aefiles96
Employees Worked With
Mark Elliott
July 28, 2019
Wonderful So thankful for everyone at the dealership. They went above and beyond to help our family. We are so grateful for them and their care and service. So thankful for everyone at the dealership. They went above and beyond to help our family. We are so grateful for them and their care and service. More
by Spur123
July 26, 2019
Great customer service Andrew Aydelott was fantastic. I needed a last minute repair and he squeezed me in and had me back on the road in no time. Everyone I talked to was su Andrew Aydelott was fantastic. I needed a last minute repair and he squeezed me in and had me back on the road in no time. Everyone I talked to was super friendly, and I will definitely be going to them in the future. More
by Mich30
Employees Worked With
Andrew Aydelott
July 24, 2019
Great overall experience We came in to the dealership with pretty strict parameters for what we wanted in a car. We knew that would limit our options, but David helped us fin We came in to the dealership with pretty strict parameters for what we wanted in a car. We knew that would limit our options, but David helped us find several cars that fit the descriptors we gave him. He was extremely kind and very easy to work with. More
by 3rdcar
