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Royal Automotive

Vestavia Hills, AL

4.9
1,098 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,098 reviews

August 27, 2019

Service Dept. Charlie Webb with service Dept is very professional, knowledgeable and tactful in presenting your car issues. His honesty was very refreshing. He ma More

by Pamb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Webb
Aug 27, 2019 -

Royal Automotive responded

Thank you for your review of Royal Volkswagen! It's wonderful to read how Charlie demonstrated wonderful customer service to you during your recent appointment. We hope to see you again soon and thank you for your support!

August 27, 2019

Exceptional This guy is what you look for in a salesman!! He was very friendly and relational. Any question I had he answered . I will definitely recommend him to More

by Kemad086
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Royal Automotive responded

Thank you so much for your kind words about Carter! We are delighted that he answered all of your questions and provided friendly service. It means a lot that you would recommend him to your friends and family. Safe driving!

August 26, 2019

Great experience purchasing our new Yukon! Gary and the team at Royal we’re outstanding! They went out of their way to find me the exact vehicle I was looking for, and were extremely fair in pr More

by Ldenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt , Gary Redd
Aug 26, 2019 -

Royal Automotive responded

Thank you for your review of Royal Volkswagen! We are so pleased you had a great experience while shopping for a new car and thank you for your kind words about Gary on our team, too. Thank you for your support and we hope to see you again soon!

August 25, 2019

Great People! Very helpful! The salesman was very helpful not pushy! Allowed me to drive the car and think about the purchase without pressure to buy! Price was right and the pro More

by Dkhappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Royal Automotive responded

We love hearing from our happy customers and knowing that you had a great experience. Thank you for this wonderful feedback and purchasing your vehicle at Royal Volkswagen! We hope to see you again in the future.

August 24, 2019

Another purchase from Royal We have been buying vehicles from Royal Automotive for 20 years. Gary Redd is a top notch salesman and always gives the best deal with no pressure. He More

by Bama54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McDaniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Redd
Aug 26, 2019 -

Royal Automotive responded

Thank you for your review of Royal Volkswagen! We are grateful for your longtime patronage of our dealership and we appreciate your kind words about working with Gary on our team, too. Hope to see you again soon and have a great day!

August 23, 2019

Fabulous salesman! Thank you Carter for making my four wheel dream come true! Your follow through is so appreciated. I am enjoying the Jeep more than I expected! (Runnin More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2019 -

Royal Automotive responded

HI Kris - There is nothing that makes us happier than hearing our customers are getting into their dream cars, congratulations! We are so happy to hear that you're loving it. Thank you for the great review.

August 22, 2019

Wonderful experience! Gary Redd was great to work with and he made sure that I was satisfied with my purchase! I would highly recommend them and work with them in the futur More

by gmartin6292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Redd
Aug 23, 2019 -

Royal Automotive responded

We are thrilled to hear that Gary ensured you drove home from Royal Volkswagen a satisfied customer! Thank you very much for recommending us. We hope to see you for your first oil change.

August 21, 2019

Good Service I went into Royal wanting to look at a single truck I saw online. Carter and the team at Royal Automotive worked hard to get me a solid deal on the tr More

by PBWalsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2019 -

Royal Automotive responded

Thanks for the great review of Royal Volkswagen! It's our goal to provide excellent customer service to all of our guests and we are so pleased Carter and our team proved that to you during your recent truck-buying visit. Thank you for your business and we hope to see you again soon!

August 21, 2019

Mazda 6 David Thomas made purchasing a first car for our son as pleasure. Great staff here at Royal Automotive. I will definitely recommend this dealership to More

by Mazda 6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Royal Automotive responded

We are honored that you came to Royal Volkswagen for your son's first car! It's great to hear that David made it a memorable experience. Thank you so much for recommending us. We wish you and your family safe and happy driving.

August 21, 2019

Great experience Working with Carter was a great experience. We test drove one Yukon but it was not the color we wanted. He found what we wanted and reached out to us. More

by Htanner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Royal Automotive responded

Reviews like this one make us smile! We are overjoyed that Carter helped you get into the right car in the right color. Thank you so much for the many kind words and for recommending us. We hope to see you back at Royal Volkswagen for your first oil change!

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