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Royal Automotive

Vestavia Hills, AL

4.9
1,098 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,098 reviews

January 25, 2020

Love dealing with Matt. Easy, fast, no hassle process. Everything in one stop. A+ I went in for a test drive and left with a beautiful vehicle! More

by amyleigh7is
Recommend Dealer
Yes
Employees Worked With
Matt Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Royal Automotive responded

Thank you so much for the 5 stars! We strive to provide our customers with a seamless car buying experience and we're thrilled that the process was so smooth for you. We will be sure to pass along your appreciation to Matt. On behalf of our team at Royal Volkswagen, we wish you many happy miles in your new vehicle!

January 25, 2020

Great overall experience in buying my Yukon. Gary, Matt and the rest of their team were very good to me throughout the entire process and made it easy. More

by Drkinman
Recommend Dealer
Yes
Employees Worked With
Matt Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Redd
Jan 27, 2020 -

Royal Automotive responded

Thank you for the five stars! We couldn't be happier to hear that you enjoyed working with Gary, Matt and our team here at Royal Volkswagen. We hope that you enjoy your GMC Yukon, and we hope to see you again sometime!

January 24, 2020

Great experience with Paul Lee - professional, diligent I called and spoke with Paul Lee regarding a used vehicle on what may have been the afternoon/evening of one of his busiest days. He was clearly jugg More

by JeremeLogan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lee
Jan 24, 2020 -

Royal Automotive responded

Thank you so much for taking the time to share your experience with our team member, Paul. At Royal Volkswagen, we strive to make our customers feel confident during every step of the car buying process. We are so happy that you and your wife enjoyed your visit with us. We wish you safe travels and hope we get the opportunity to work with you in the future.

January 24, 2020

Gary is always a joy to work with and always gives us the best service possible. Royal gives us great service as well. We would recommend Gary and Royal to everyone. More

by Ellen
Recommend Dealer
Yes
Employees Worked With
Matt Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Redd
Jan 24, 2020 -

Royal Automotive responded

Ellen, thanks for sharing your 5-star experience with Gary! Our entire team at Royal Volkswagen is committed to providing top-notch service. We look forward to seeing you at your next visit!

January 23, 2020

So far everyone is very polite and nice to work with. We enjoyed our experience! The test drive was easy and paper was done quickly. More

by srhuguley
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2020 -

Royal Automotive responded

It makes us happy to know that you've enjoyed your experience with us at Royal Volkswagen. Thank you so much! We hope that you love your new vehicle.

January 23, 2020

Great experience with our salesman, Carter! He was very polite and fair throughout the process. We are very happy with our purchase and our experience. More

by Allisoncasto4
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2020 -

Royal Automotive responded

Hi Allison - We love happy customers so this is wonderful to read! Thanks so much for shopping with us at Royal Volkswagen and taking the time to share feedback about your experience working with Carter. We wish you safe driving in your new vehicle.

January 22, 2020

Outstanding service!!! Have been bringing my VWs to Andrew at Royal for over 15 years. He is always helpful. I have great confidence in him and the service work provided by Royal Volkswagon over the y More

by WandaS
Recommend Dealer
Yes
Employees Worked With
Andrew Aydelott
Jan 22, 2020 -

Royal Automotive responded

It's wonderful to hear from you, Wanda! We are overjoyed that you've been able to depend on Andrew for 15 years to keep you safe out on the roads. Thank you for trusting us with your vehicle time and time again!

January 21, 2020

This experience was excellent, super easy and was a breeze. I would recommend anyone to royal automotive to do business, just all around good experience! More

by Madison1490
Recommend Dealer
Yes
Employees Worked With
Matt Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Royal Automotive responded

Madison, we loved reading about your exceptional experience with our team at Royal Volkswagen! It is our priority to take care of customers and we are thrilled you felt that. We can't wait to see you again at your next visit!

January 19, 2020

Great service and staff!!!! Matt & Ed were able to get me in the truck that we wanted. Staff was able to help with a flawless puchace transaction. More

by Jamesbernard08
Recommend Dealer
Yes
Employees Worked With
Matt Coulter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Swanger
Jan 20, 2020 -

Royal Automotive responded

Thank you for the five stars! We are proud to know that Matt and Ed got you in the truck that you wanted here at Royal Volkswagen. We hope that you enjoy your new vehicle, and we hope to see you again down the road!

January 19, 2020

Royal automotive has always been fair, straightforward and open minded when it comes to personalizing every deal. I’m a returning customer which says a lot. More

by bcotter88
Recommend Dealer
Yes
Employees Worked With
Don Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Royal Automotive responded

Thank you for taking the time to share your 5-star experience! We are so grateful that we earned your business. On behalf of everyone at Royal Volkswagen, we look forward to working with you again in the future!

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