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Royal Automotive

Vestavia Hills, AL

4.9
1,150 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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3010 Columbiana Rd

Vestavia Hills, AL

35216

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Showing 1,150 reviews

June 21, 2020

David was very courteous and helpful. In-N-Out original visit, you did not have what we were looking for. Davis called us when this vehicle came in and sent pictures of it. He was very helpful with the sal More

by Jcbushjwbush
Recommend Dealer
Yes
Employees Worked With
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Royal Automotive responded

We love to hear that David helped you get into the vehicle you wanted. Thank you so much for your business and rave review! All of us at Royal Volkswagen wish you safe driving.

June 17, 2020

Allen Cook went above and beyond to help us find the perfect new Volvo XC60. He was extremely patient with my wife and I, helped us figure out the exact combination of options that was right for us, and More

by Jay
Recommend Dealer
Yes
Employees Worked With
Allen Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Royal Automotive responded

Jay - For you to say that Allen went above and beyond makes our day! We are thrilled that you were able to drive home from Royal Volkswagen in the perfect Volvo XC60 for you. A huge thanks to you and your wife for trusting us with this purchase. We are grateful for your support and wish your family safe driving!

June 16, 2020

David is phenomenal!!!! He went above and beyond to help us get the best vehicle for our son’s first car. He is a great asset for Royal! More

by jamieb
Recommend Dealer
Yes
Employees Worked With
Aaron Hawk
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Royal Automotive responded

Jamie, thank you for reviewing Royal Volkswagen! We will be sure to share your wonderful feedback with our team member, David. I hope your son is enjoying his car!

June 16, 2020

I live all the way in New Jersey and I’ve purchased a car from Royal Automotive so everything was done through the phone, text and email. Carter personally made the whole experience the best and most transpa More

by jarred.leal
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2020 -

Royal Automotive responded

Thank you for working with the Royal Volkswagen team, Jarred. It is our goal to help customers find the best option and we're glad to hear that Carter hit the mark! I hope that you are loving your new vehicle and if you ever find yourself in the area, please come visit us!

June 11, 2020

Have purchased autos from Royal before and have always been very pleased. This time was no exception. Very good transaction. No pressure. Ed worked with me to get price I needed to get the deal done and t More

by Jan
Recommend Dealer
Yes
Employees Worked With
Sammy Campisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Swanger
Jun 11, 2020 -

Royal Automotive responded

Thank you so much for coming back to Royal Volkswagen, Jan! We are delighted to hear that you had another positive purchasing experience and that Ed helped you get into the vehicle you wanted. Congratulations and safe driving!

June 11, 2020

Great salesman! Patient and effective! Really like my new dodge and thankful that im rolling in style now. Thank you Carter Ward for your help More

by dodsonlandscape
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Royal Automotive responded

Thank you for the 5-star review! We couldn't be happier to hear that you enjoyed working with Carter here at Royal Volkswagen. We will certainly let him know that you appreciate his help!

June 09, 2020

Carter Ward went above and beyond to get me in the vehicle I wanted! He even came in on his day off! Thanks for a great experience! Will be doing business with carter and Royal for years to come! More

by bryansavelle
Recommend Dealer
Yes
Employees Worked With
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Royal Automotive responded

Bryan - For you to say that Carter went above and beyond makes our day! Thank you so much for allowing us the opportunity to earn your business. We wish you safe driving and look forward to working with you again at Royal Volkswagen.

June 06, 2020

Awesome service since the start of the process all the way thru the delivery of your vehicle. Customer oriented dealer. Great service and professional advisors. More

by Jvhernan03
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2020 -

Royal Automotive responded

Thank you for reviewing Royal Volkswagen! We're thrilled to hear that our team took such great care of you during every step of the process. See you next time!

June 03, 2020

Awesome experience thanks to Chase and Micah Murphy! My experience trading in my Acura for a GMC Denali at Royal Automotive was extremely easy and an all around great experience! Chase and Micah went abo More

by samanthajarman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Royal Automotive responded

Thank you for the 5-star review! We couldn't be happier to hear that Chase and Micah provided the exemplary service we pride ourselves on at Royal Volkswagen. We will certainly let them know that you appreciate their help! Enjoy your GMC Denali!

June 02, 2020

Great experience with Carter! Carter went out of his way to make sure we were taken care of. He ensured the vehicle was in perfect condition and gave us a deal that made it entirel More

by Sulley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carter Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

Royal Automotive responded

Sulley - We are so happy to hear that Carter took such great care of you! Thank you very much for recommending him and Royal Volkswagen. We wish you safe driving and look forward to working with you in the future.

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