
Royal Automotive
Vestavia Hills, AL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I have no complaints about this location.I enjoyed I have no complaints about this location. I enjoyed talking to Will, that’s my favorite person. Very professional and knows how to talk to people. I I have no complaints about this location. I enjoyed talking to Will, that’s my favorite person. Very professional and knows how to talk to people. I love, love Mr Glen the driver. Such a beautiful human being. More
I purchased my Denali at Royal and received two complimentary oil changes and tire rotations. I took my vehicle in for an oil change and tire rotation and balance only to have the representative pr complimentary oil changes and tire rotations. I took my vehicle in for an oil change and tire rotation and balance only to have the representative present me with a bill for $170+ dollars. At that moment I asked if they were not honoring my second complimentary service? The representative then stated oh yes it looks like the oil change is free but it didn’t cover the balance, which I took as the oil change and rotation were covered. Now first of, if he had records that confirmed that the oil change should have been complimentary, why was I being charge $79 for it. I can only conclude one of two things, either poor record keeping or dishonest business practices, either of with is very disappointing considering I trusted this dealership in purchasing a $70,000 vehicle? I take it the service to my vehicle meet the standards set by GMC? More
Brandon, was awesome! I called regarding a weird sound my car was making. Branson, told me to bring it in. He had his technician look at it and provided a ride for me. He called me the next day and explained car was making. Branson, told me to bring it in. He had his technician look at it and provided a ride for me. He called me the next day and explained the problem, had the problem corrected, and did the research to find that the issue was covered by the warranty. Awesome, I will faithfully use Royal Automotive to service my vehicle from now on! More
Worked with Ed. Awesome guy and awesome experience! Quick and easy and got the truck I wanted. I recommend going to see Ed and the crew at Royal. Quick and easy and got the truck I wanted. I recommend going to see Ed and the crew at Royal. More
Ed was great! He was patient and gave us a lot of options to look at without any pressure to make a decision. These things could have been handled better: The car didn't come with an actual key and we d to look at without any pressure to make a decision. These things could have been handled better: The car didn't come with an actual key and we didn'tknow this until the sale was complete. There should have been a key in the key fob. The expense and time it takes to get the actual key is a lot and should not be a cost for the buyer of the vehicle. Still working on getting this taken care of. The letter to receive a discount on ad valorem taxes came days after the purchase of the vehicle and after I had purchased my car tag. If I had known this would come in the mail, I would have waited to get the tag. More
Found the car on the internet via Edmonds, Started the negotiations over the phone with Carter, drove the vehicle, made a cash offer, drove away in less than 1 hour from arrival. Fair price was received, negotiations over the phone with Carter, drove the vehicle, made a cash offer, drove away in less than 1 hour from arrival. Fair price was received, good sales service. I would deal with them again. More
Visited Royal to view a CPO Yukon. Met with Ed Swanger upon initial connection on line. Awesome experience amid zero pressure to purchase. Ed was a pleasure to deal with. The entire experience went very w upon initial connection on line. Awesome experience amid zero pressure to purchase. Ed was a pleasure to deal with. The entire experience went very well. Would recommend Royal and Ed to those looking for a fair and balanced experience. More
Carter was very helpful and informative. He went above and beyond to make sure the vehicle was ready for me to take home. Would definitely recommend him to anyone. This was the smoothest and quickest tr and beyond to make sure the vehicle was ready for me to take home. Would definitely recommend him to anyone. This was the smoothest and quickest transaction I’ve ever had while purchasing a vehicle. More