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Royal Automotive
Vestavia Hills, AL
1,069 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,069 reviews
December 08, 2020
So I had my moms 2004 Volvo station wagon towed here because it stopped on us at the grocery store. Surprisingly, the Volvo service techs questioned my logic for bringing vehicle to them because it’s an because it stopped on us at the grocery store. Surprisingly, the Volvo service techs questioned my logic for bringing vehicle to them because it’s an older car. And when I was deciding whether to trade it in or keep it and get it repaired, they kept calling my salesman and rushing me; even going as far as to tell me to pay the 135.00 for the diagnostics and take it elsewhere. Even the salesperson wouldn't budge off giving 500.00 for the car. ($750.00 would have sealed the deal). So I decided to get the car fixed and 1300.00 dollars later, the car is back rolling.... but I rolled it down to Hendricks Chevrolet and bought a 2019 Impala. Needless to say I'm done with Volvos and done with Royal Volvo.... More
by Eric S.
Employees Worked With
Helpful December 05, 2020
Great experience! Highly recommend and we will be seeing them again in a few years when it's time to upgrade! Pick them! Pick them! them again in a few years when it's time to upgrade! Pick them! Pick them! More
by mprincewill
Employees Worked With
December 05, 2020
Jessica Brooks from Royal Volkswagen worked with me to get my 2021 Atlas Sport. She was great! We were able to do this with just a few text messages. This was the most pleasant buying car experience I hav get my 2021 Atlas Sport. She was great! We were able to do this with just a few text messages. This was the most pleasant buying car experience I have ever had.Thank you royal Volkswagen! More
by sheriecraton
Employees Worked With
Jessica Brooks
December 05, 2020
Carter was wonderful from start to finish. I would recommend him to anyone looking for a car. I was at work when I saw the car I was interested in online. Carter immediately gave me a call and began m recommend him to anyone looking for a car. I was at work when I saw the car I was interested in online. Carter immediately gave me a call and began my financing application with no pressure sales. I was approved for a wonderful deal! I went to the dealership next day and I test drove the vehicle. There was one minor issue but they offered to fix it with no problem. I was in and out with no problem and with the car I wanted. They did not pressure me into buying anything else. Wondeful service. Also shoutout to Sammy who was also very kind and encouraging. Everything went smooth. More
by kell.danni20
December 04, 2020
Royal was great to deal with as always. Gary and Jenifer and Zoe are all very professional and friendly and easy to deal with. Great job and Zoe are all very professional and friendly and easy to deal with. Great job More
by Bjosey
December 02, 2020
I have been using Royal the past 1 and a half and they are always courteous, customer centric, efficient and thorough. Their staff are always very helpful and have always had a great experience. Would rec are always courteous, customer centric, efficient and thorough. Their staff are always very helpful and have always had a great experience. Would recommend! More
by walkwright42
November 30, 2020
Royal automotive has the best all around customer service and prices. Would definitely recommend when looking to purchase new or used vehicles in the Birmingham area. and prices. Would definitely recommend when looking to purchase new or used vehicles in the Birmingham area. More
by tyler
November 29, 2020
Chase was very friendly and helpful made my car buying experience great gave me a good deal and military discount when a lot of places don’t will definitely purchase again. experience great gave me a good deal and military discount when a lot of places don’t will definitely purchase again. More
by J Gibbons
November 25, 2020
Reasonable in pricing, good communications, no surprises. Ben Gillis stuck with me throughout the entire process and made me feel as if he was my advocate. Ben Gillis stuck with me throughout the entire process and made me feel as if he was my advocate. More
by BobH
November 19, 2020
Sales staff was excellent But the cleaning and detailing of the car was horrible I spent several hours removing dirt off the dash and carpet. of the car was horrible I spent several hours removing dirt off the dash and carpet. More
by callowayrobert
