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Royal Automotive
Vestavia Hills, AL
1,067 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,067 reviews
December 31, 2020
Great experience buying a car today. Had what we needed on the lot and the buying process was painless and pretty quick. Would buy from them again! on the lot and the buying process was painless and pretty quick. Would buy from them again! More
by nonnieinhoover
Employees Worked With
Helpful December 30, 2020
This was the worst service experience we have ever had. We waited almost 2.5 hours for an oil change/tire rotation. When I checked to see what was going on and realized my car had not even been started on, We waited almost 2.5 hours for an oil change/tire rotation. When I checked to see what was going on and realized my car had not even been started on, I had them pull it around and we left.the excuse were they were busy. Yet, there were 2 people there in front of us. One left, the other one was there for a major repair. More
by oneroxys
December 22, 2020
I was very pleased with the service and the sales experience from Carter Ward. He is highly knowledgeable in his craft and had me in and out of the dealership faster than I have ever had with previou experience from Carter Ward. He is highly knowledgeable in his craft and had me in and out of the dealership faster than I have ever had with previous dealers. I would definitely recommend him to anyone that is in the market for a vehicle on his lot. Thanks for your time, service and kindness, it means a lot to me. More
by clarkjov
December 21, 2020
Always provides great serviceThe entire team is helpful Always provides great service The entire team is helpful and team players Car was washed unexpectedly It was extremely easy It was scheduled very Always provides great service The entire team is helpful and team players Car was washed unexpectedly It was extremely easy It was scheduled very quickly More
by bk
Employees Worked With
December 20, 2020
Chase was outstanding!Fast transaction great to work Chase was outstanding! Fast transaction great to work with, searched for the lowest interest rate. Also, contacted old owner to get 2nd key for us. Chase was outstanding! Fast transaction great to work with, searched for the lowest interest rate. Also, contacted old owner to get 2nd key for us. More
by Sjack0518
December 18, 2020
Service was great!Happy with technicians! Service was completed in a timely manner and I was satisfied with the quality of the service . I would recommend your service dept to others. completed in a timely manner and I was satisfied with the quality of the service . I would recommend your service dept to others. More
by bteam
Employees Worked With
Ralph
December 17, 2020
Super impressed. I was looking at a 2011 F150 and right before I left to go to the dealership Chase called to let me know the truck sold just hours before hand. He didn't want to waste my team. He mentione before I left to go to the dealership Chase called to let me know the truck sold just hours before hand. He didn't want to waste my team. He mentioned they did have a 2014 F140 that was the same trim level if I wanted to come see it. I figured I might as well so we did. I really liked the car but needed to trade in a vehicle that our payoff was more than the value was on the vehicle. Chase and crew worked some miracles to get us payoff so we made a deal. The whole time he never pressured us at all to make the purchase. He just worked very hard to make the deal work where we would be able to buy the beautiful vehicle. Thank you again! More
by Dereksargent87
December 17, 2020
Super impressed. First time doing business at Royal Automotive and was very pleased. Chase was awesome and answered all my questions. I was in and out in no time. Made my purchase very easy. Thank You! Automotive and was very pleased. Chase was awesome and answered all my questions. I was in and out in no time. Made my purchase very easy. Thank You! More
by Jesse.gonzalez
Employees Worked With
December 17, 2020
Carter, I truly enjoyed doing business with you and look forward to you and I forming a relationship. As for the Buick Enclave it's awesome and a true pleasure to drive!! forward to you and I forming a relationship. As for the Buick Enclave it's awesome and a true pleasure to drive!! More
by waynros
December 16, 2020
Have used service with Royal Automotive for many years and have very pleased with the service and the employs who I have interacted with. Thanks John B Ballard and have very pleased with the service and the employs who I have interacted with. Thanks John B Ballard More
by balla2590350
Employees Worked With
Volvo Service
