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Royal Automotive
Vestavia Hills, AL
1,116 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,116 reviews
April 23, 2021
Carter was very nice and it was pretty easy to buy the car. They worked with me when the car needed new tires and if I need another car in the future I will definitely remember this experience. car. They worked with me when the car needed new tires and if I need another car in the future I will definitely remember this experience. More
by emilyamarchant
Employees Worked With
April 20, 2021
If you need a car see Carter Ward at Royal. He was so helpful and made buying our car so easy. The entire team was wonderful!!! helpful and made buying our car so easy. The entire team was wonderful!!! More
by tajcledlow
April 20, 2021
Allen worked with me until he found the car of my dreams. He was never pushy but always kind and helpful. The purchasing process was quick and easy. Afterward, Allen took the time to help me set up prefer He was never pushy but always kind and helpful. The purchasing process was quick and easy. Afterward, Allen took the time to help me set up preferences and ensured I knew how to access all of the wonderful bells and whistles of my new car. A great experience! More
by vozment
Employees Worked With
April 19, 2021
Our buying experience was outstanding. They got us taken care of very fast and professionally. It was the most pleasurable used car purchase I’ve ever made. Thank you David! care of very fast and professionally. It was the most pleasurable used car purchase I’ve ever made. Thank you David! More
by John Morse
April 18, 2021
Great experience at Royal! Carter helped us find a great vehicle and made the buying process easy and enjoyable! All staff members on hand were helpful to us. Carter was also very professional and took good vehicle and made the buying process easy and enjoyable! All staff members on hand were helpful to us. Carter was also very professional and took good care of us. More
by brookeketchum
April 18, 2021
The guys were super professional with me. I would recommend Royal to anyone! I love the new Yukon. Thank you to the team at Royal recommend Royal to anyone! I love the new Yukon. Thank you to the team at Royal More
by jdhandey
April 11, 2021
Carter was so helpful & so kind! He made purchasing a vehicle so easy! We honestly felt like family leaving Royal automotive! I would definitely recommend them to anyone! vehicle so easy! We honestly felt like family leaving Royal automotive! I would definitely recommend them to anyone! More
by brittreynolds31
April 10, 2021
I appreciate the team that was available to lend insight to the mechanical specifics of my new vehicle. Also Carter and the team offered to do some touch up body work after the sale has been finalized. This to the mechanical specifics of my new vehicle. Also Carter and the team offered to do some touch up body work after the sale has been finalized. This was an unexpected surprise offer and certainly not necessary yet the team was willing to do so because they felt it was the right thing to do. More
by andyplemons
April 07, 2021
Several reasons I give this dealership a low rating. I only service my wife's VW Beetle there. for instance, this morning I had a 7:45 appt. I was asked if I was waiting on the car. I told them no I di only service my wife's VW Beetle there. for instance, this morning I had a 7:45 appt. I was asked if I was waiting on the car. I told them no I did not want to wait that long. Service advisor told me it would be two hours. It is now 4:30 and I'm having to call them after leaving a message earlier in the day. The second, is I was shopping for a 2021 Tiguan SE R-Line for a friend. The price listed on the internet before fees is $28,243. I'm texted a price, but the price is only valid if you finance through them. Nothing on any internet ad says you have to finance to get that price, plus then they want to add bogus fees like $499 for some basically insurance policy if you were to get hit in first three years and $499 window tint. Those should be already in the sale price not added after. So basically, they want to change the price by $4,357.00 if I don't finance through VW @ standard rates. Very disappointed in the customer service and sales at this point. We ended up buying from Hiley VW in Huntsville and paid more for the car because of better customer service. More
by MD
Employees Worked With
April 03, 2021
Carter was very helpful and great with communication! He really took the time to listen and get us the information we needed. If you need a used car, find Carter with Royal Automotive. really took the time to listen and get us the information we needed. If you need a used car, find Carter with Royal Automotive. More
by Anonymous
Employees Worked With
