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Royal Automotive
Vestavia Hills, AL
1,116 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,116 reviews
June 09, 2021
David made the whole process very easy to deal with and got me in and out in my new truck very quick. By far the best car buying process I’ve had. got me in and out in my new truck very quick. By far the best car buying process I’ve had. More
by Austin Warnke
June 07, 2021
There were no high pressure tactics. We viewed the car on line. We were tired coming in from vacation. Carter was very professional and made the experience great. They looked at our car. They didn't k on line. We were tired coming in from vacation. Carter was very professional and made the experience great. They looked at our car. They didn't keep us. We were back on the road in no time! I told Carter what I needed to make the deal and he and the staff worked with me to make it happen! I live about 150 miles from the dealership and Carter met me halfway to pick up the car to help me with a family crisis. I'm happy with the car!!!! Way to go Carter!!! Thank you for making this a pleasent experience!!! More
by dmilesspangler
Employees Worked With
June 06, 2021
I have been looking for a used Yukon XL for many months. When I saw the one available at Royal I called and spoke with Carter Ward. He was very friendly and helpful with the info I needed. He promptly send When I saw the one available at Royal I called and spoke with Carter Ward. He was very friendly and helpful with the info I needed. He promptly send me what all I asked for about the vehicle. I was worried about this being an out of star purchase and the logistics of getting the vehicle. However, Carter made sure everything was ready for the day I was able to come get the vehicle. He was also gracious enough to pick me up from the airport and bring me to the dealership. The process at the office was quick and smooth and I was on my way back home within the hour. Overall great experience! More
by Glow1214
Employees Worked With
June 06, 2021
David is probably one of the best at selling cars.He’s David is probably one of the best at selling cars. He’s not pushy like most salesman are. Very honest and gets straight to the point. I will be buy David is probably one of the best at selling cars. He’s not pushy like most salesman are. Very honest and gets straight to the point. I will be buying from him again. More
by Brookejennings102
June 05, 2021
Great customer service. Walked in wanting a certain rate and Carter helped me get it done. Thanks for the assist on getting a truck fellas and Carter helped me get it done. Thanks for the assist on getting a truck fellas More
by fuqua_russell
May 27, 2021
Typical milquetoast middle managementThere were some Typical milquetoast middle management There were some issues with getting my vehicle delivered on time and as paid for. There were three main cause Typical milquetoast middle management There were some issues with getting my vehicle delivered on time and as paid for. There were three main causes: shipping delays, miscommunication from Royal, and detailers at Royal not doing their job. Royal isn't responsible for the shipping delays, but Micah, as the manager, is responsible for the other two. The miscommunication was on Micah's part, and my vehicle went back to the detailers twice - both times missing obvious issues like a large spill on the center console, a large spill on a seat, crumbs, leaves and grass, etc. What irked me was that Micah never returned my call to address my issues or even to see if they were eventually resolved. As the manager, Micah is responsible for how Royal operates and should be taking that responsibility himself. Ultimately, Douglas Stephens made sure I was taken care of, but it seemed like he was working by himself at Royal. When I asked, he admitted he had finally cleaned my vehicle since the detailers never did it. I still recommend Royal because the price was right, and the vehicle is solid, but the rest of my experience was decidedly mediocre. More
by L G
May 21, 2021
It was my first time buying a car from a dealership and Carter made me feel right at home. He was easy to work with and listened to me in what I was wanting out of my new car. Looking forward to seeing wor Carter made me feel right at home. He was easy to work with and listened to me in what I was wanting out of my new car. Looking forward to seeing working with him and the company in the future. More
by Seth
May 20, 2021
Allen was good to me! Very patient. I kept his e-mail from a year ago February when i initially test drove the car. Then the pandemic hit..i'm fortunate the car I wanted was available now, and Allen sol from a year ago February when i initially test drove the car. Then the pandemic hit..i'm fortunate the car I wanted was available now, and Allen sold it to me yesterday. He answers my texts and e-mails promptly and I appreciate his honesty! More
by sr5blkbird
Employees Worked With
May 18, 2021
David was amazing! He made my first car buying experience seamless, stress free and wonderful. He is honest and has a good spirit. Would definitely recommend seamless, stress free and wonderful. He is honest and has a good spirit. Would definitely recommend More
by ashiascarroll
Employees Worked With
May 16, 2021
I can’t say enough about how wonderful my experience was at Royal. Carter Ward took care of me from my first phone call, kept me updated on the car I was interested in by text. He only wanted to help me g at Royal. Carter Ward took care of me from my first phone call, kept me updated on the car I was interested in by text. He only wanted to help me get the car I wanted, not push me into a sale. You will love working with Carter and Royal!! More
by katielynne64
