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Royal Automotive
Vestavia Hills, AL
1,083 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,083 reviews
June 06, 2021
David is probably one of the best at selling cars.He’s David is probably one of the best at selling cars. He’s not pushy like most salesman are. Very honest and gets straight to the point. I will be buy David is probably one of the best at selling cars. He’s not pushy like most salesman are. Very honest and gets straight to the point. I will be buying from him again. More
by Brookejennings102
June 05, 2021
Great customer service. Walked in wanting a certain rate and Carter helped me get it done. Thanks for the assist on getting a truck fellas and Carter helped me get it done. Thanks for the assist on getting a truck fellas More
by fuqua_russell
May 27, 2021
Typical milquetoast middle managementThere were some Typical milquetoast middle management There were some issues with getting my vehicle delivered on time and as paid for. There were three main cause Typical milquetoast middle management There were some issues with getting my vehicle delivered on time and as paid for. There were three main causes: shipping delays, miscommunication from Royal, and detailers at Royal not doing their job. Royal isn't responsible for the shipping delays, but Micah, as the manager, is responsible for the other two. The miscommunication was on Micah's part, and my vehicle went back to the detailers twice - both times missing obvious issues like a large spill on the center console, a large spill on a seat, crumbs, leaves and grass, etc. What irked me was that Micah never returned my call to address my issues or even to see if they were eventually resolved. As the manager, Micah is responsible for how Royal operates and should be taking that responsibility himself. Ultimately, Douglas Stephens made sure I was taken care of, but it seemed like he was working by himself at Royal. When I asked, he admitted he had finally cleaned my vehicle since the detailers never did it. I still recommend Royal because the price was right, and the vehicle is solid, but the rest of my experience was decidedly mediocre. More
by L G
May 21, 2021
It was my first time buying a car from a dealership and Carter made me feel right at home. He was easy to work with and listened to me in what I was wanting out of my new car. Looking forward to seeing wor Carter made me feel right at home. He was easy to work with and listened to me in what I was wanting out of my new car. Looking forward to seeing working with him and the company in the future. More
by Seth
May 20, 2021
Allen was good to me! Very patient. I kept his e-mail from a year ago February when i initially test drove the car. Then the pandemic hit..i'm fortunate the car I wanted was available now, and Allen sol from a year ago February when i initially test drove the car. Then the pandemic hit..i'm fortunate the car I wanted was available now, and Allen sold it to me yesterday. He answers my texts and e-mails promptly and I appreciate his honesty! More
by sr5blkbird
Employees Worked With
May 18, 2021
David was amazing! He made my first car buying experience seamless, stress free and wonderful. He is honest and has a good spirit. Would definitely recommend seamless, stress free and wonderful. He is honest and has a good spirit. Would definitely recommend More
by ashiascarroll
Employees Worked With
May 16, 2021
I can’t say enough about how wonderful my experience was at Royal. Carter Ward took care of me from my first phone call, kept me updated on the car I was interested in by text. He only wanted to help me g at Royal. Carter Ward took care of me from my first phone call, kept me updated on the car I was interested in by text. He only wanted to help me get the car I wanted, not push me into a sale. You will love working with Carter and Royal!! More
by katielynne64
May 11, 2021
I visited 4 different car lots, before stopping here. Mr. Thomas was honest and very helpful with assisting me with my decision. After hearing what my goal was, he didn’t hesitate nor try and convince me too Thomas was honest and very helpful with assisting me with my decision. After hearing what my goal was, he didn’t hesitate nor try and convince me too purchase something, just to make a sale. Mr. Thomas and his partners made me feel like family. I’m sooooo content and satisfied with the service I received today. I arrived at 12:30, drove off the lot at 2:30. From start to finish. I didn’t have to wait all day, my credit wasn’t ran repeatedly, and most importantly, my notes well under the figure I originally gave him. That includes GAP and Extended warranty. Royal Automotive definitely went above and beyond too ensure I drove off the lot today. I thank you Mr. T and the Royal Automotive family for making this experience comfortable and pleasant. More
by Comillabutler
May 09, 2021
Salesman was courteous, personable and professional. There was no pressure. Just a relaxed, friendly atmosphere. The car we bought was priced competitively and in excellent condition. Good experience. There was no pressure. Just a relaxed, friendly atmosphere. The car we bought was priced competitively and in excellent condition. Good experience. More
by jvc949
Employees Worked With
May 04, 2021
My entire family goes to David Thomas for every vehicle purchase we make. He makes the process easy and is always willing to help. Thanks David! purchase we make. He makes the process easy and is always willing to help. Thanks David! More
by Bri watson
