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Royal Automotive
Vestavia Hills, AL
1,116 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,116 reviews
November 08, 2021
Very responsive. Good inventory. Ask questions to find out exactly what I needed and found the perfect car for me. Carter Ward made it easy to get my car. No pressure just made sure which car was best for out exactly what I needed and found the perfect car for me. Carter Ward made it easy to get my car. No pressure just made sure which car was best for my needs. One car had been a smoker's car which was greatly offensive to me but a very nice car. He asked me to sit in it as he knew I would not be happy with it later. Really took great care of us. More
by Ann.eaglesnestdesigns
November 03, 2021
Royal Automotive made the car buying experience enjoyable and painless! If you are look for a well priced automobile and great customer service go to Royal Automotive! and painless! If you are look for a well priced automobile and great customer service go to Royal Automotive! More
by benbaber
October 20, 2021
Very disappointed with the sales department. Try to sell me the 2022 Tiguan $3000 over invoice. Very dishonest action. Called The GM and will not reply my complaint. Stay away from this VW dealership. Fra me the 2022 Tiguan $3000 over invoice. Very dishonest action. Called The GM and will not reply my complaint. Stay away from this VW dealership. Fraudulent! More
by msconde
Employees Worked With
October 19, 2021
Andrew Head was very patient and efficient sales person. He was very helpful and knowledgeable. He was very helpful and knowledgeable. More
by yfinney
Employees Worked With
October 16, 2021
Fantastic salesman. Would definitely do business with him again. He made the whole process very easy. again. He made the whole process very easy. More
by ashlash
October 16, 2021
Carter, Allison, and the rest of the staff at Royal Volkswagen were so helpful, professional and courteous. I would gladly work with them again anytime. Volkswagen were so helpful, professional and courteous. I would gladly work with them again anytime. More
by blakexac
October 11, 2021
Great experience with both Carter and the dealership. I would highly recommend both. I was really pleased with every aspect. would highly recommend both. I was really pleased with every aspect. More
by victorsharp
Employees Worked With
October 08, 2021
From the time my wife talked to Carter Ward , my daughter and I going into the dealership and until we walked out after our daughter purchased her very first car, couldn’t have asked for a better experience. and I going into the dealership and until we walked out after our daughter purchased her very first car, couldn’t have asked for a better experience. Thanks again for working with us. More
by lorino
September 23, 2021
Carter was very friendly during the whole conversation, didn’t rush me , answered all my questions in a timely manner. didn’t rush me , answered all my questions in a timely manner. More
by reichel.eva
September 23, 2021
Quick, easy and very personable. Had a great experience and never felt pressured. Would highly recommend! Carter was very helpful and communicative. He texted me throughout the day and remained in constant and never felt pressured. Would highly recommend! Carter was very helpful and communicative. He texted me throughout the day and remained in constant communication. He is polished and professional and knows what he is doing. Both Carter and Sammy stayed late to make sure we left with the truck we wanted. Sammy was also great to work with as he was confident and professional and extremely efficient. it was a pleasure doing business at Royal. More
by amclifton20
