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Royal Automotive
Vestavia Hills, AL
1,104 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,104 reviews
October 12, 2015
Poor Service - Did not Honor Quote - Overcharged I had been a customer of Royal Volvo for over 10 years. In total, I have bought 3 cars from there and always had them serviced at the dealership. Not I had been a customer of Royal Volvo for over 10 years. In total, I have bought 3 cars from there and always had them serviced at the dealership. Not any more. My daughter (20) brought her Volvo to get a quote for a scratch on the door. She talked to the service manager and got a verbal quote. Little did she and I know that the "service" department is different from the shop and that for "shop" services they will not honor verbal quotes. This is the standard procedure for the service department - and the process is the one I had used for years. She then brought the car for another services that required body shop work - this time, she got a written quote and they still charged her over $100 extra. We demanded a refund, it took a while but we finally got it. They were extremely rude, first to her and then to me. I asked that the GM call me and stated that unless he did, I would not be coming back. He never did. They lost a customer for ever - not just the dealership, but VOLVO as well. If I were Volvo, I would drop them as a dealership. Two months later, I bought a new car, a Mercedes M350, from Greg Melbo at Mercedes-Benz of Huntsville - best service ever. Will be a lifetime customer. www.mercedesbenzofhuntsville.com More
by wpm
Employees Worked With
Dana
August 03, 2015
Sales Tax NOT Paid We live in Florida but we drove to Birmingham, Al to purchase a NEW VW EOS...it was financed through VW Credit and we were very happy...until it came We live in Florida but we drove to Birmingham, Al to purchase a NEW VW EOS...it was financed through VW Credit and we were very happy...until it came to getting registered and that's were it all fell apart...the contract shows that we put $1000 down which we did and they would pay the taxes of $1063...WHICH THEY DID NOT PAY...so we had to pay it out of our own pocket. Watch out you do not get scammed. More
by pissed parrot
Employees Worked With
Robert and Mica
April 11, 2012
Bought a new Jetta from Jerry Smith. When we drove off we never heard from Jerry again. We took the car for maintenance and warranty work until the car had 20,000 miles on it. Everytime it was a hassle: sche never heard from Jerry again. We took the car for maintenance and warranty work until the car had 20,000 miles on it. Everytime it was a hassle: scheduling, length of time to do repairs, lack of parts, you name it. Once they even came to pick up the car and sent two teenagers, who brought the car back with a damaged front spoiler. It took many phone calls and a lot of hassle to get them to repair it. Funny, I thought you took a car to the dealership for service and repair not hassle & damage. Overall, Royal is a royal pain. They are a joke and almost ruined my impression of Volkswagen. More
by Jake2012
Employees Worked With
Leisle Hancock, Andrew Adylott, Jerry Smith
November 01, 2003
If you need a new Volkswagen please go and see Spin Green down at Royal VW. One of the nicest dealers I know, and willing to do anything for you. I just purchased a Touareg through them and I am very pleased down at Royal VW. One of the nicest dealers I know, and willing to do anything for you. I just purchased a Touareg through them and I am very pleased. Also there Service department is among the greatest that I have experienced with my Jetta. They are very courteous and do the job in a timely manner! More
by cgmb16
Employees Worked With
Spin Green
