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Royal Automotive
Vestavia Hills, AL
1,116 Reviews
As a family-owned and operated dealership serving the Birmingham community for more than 30 years, Royal Automotive is committed to providing the best customer service available to our valued customers. We pride ourselves on customer satisfaction, as that is one of many reasons we consider ourselves to be "the dealership that is different". Royal Automotive offers a wide selection of makes and models to fit anybody's budget, and our inventory is abundant with new, used, and certified pre-owned automobiles. We are confident that you will find exactly what you are looking for. Royal Automotive's service department features factory-trained and certified technicians for the maintenance and upkeep of your automobile, and we have a large in-stock inventory of manufacturer and OEM-recommended parts available, ensuring the quickest and most qualified service around. We appreciate the opportunity to be of service to you, and hope to be seeing you at Royal Automotive very soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,116 reviews
June 18, 2023
Carter Ward was a pleasure to work with! His friendliness and professionalism made the entire process easy and stress free. We had to wait a few weeks for the vehicle to arrive and he kept His friendliness and professionalism made the entire process easy and stress free. We had to wait a few weeks for the vehicle to arrive and he kept us updated regularly on the status of delivery. We sat in the car while all the features were explained and demonstrated in depth. The paperwork was ready, explained clearly, and processes quickly. We look forward to buying from Carter Ward in the future. More
by tddollar
Employees Worked With
June 16, 2023
We had a really good experience with the knowledgeable staff at Royal Automotive. Carter Ward made us feel welcome and helped make the process smooth. staff at Royal Automotive. Carter Ward made us feel welcome and helped make the process smooth. More
by klatchley40
June 06, 2023
Carter was great to work with. I picked up my Jetta today and it drove great on my 1 hour drive back home. I hope to get great service out of this car. I picked up my Jetta today and it drove great on my 1 hour drive back home. I hope to get great service out of this car. More
by bruce42
Employees Worked With
May 28, 2023
Carter was great to work with! Highly recommend him and his Royal dealership! So happy with our purchase! Highly recommend him and his Royal dealership! So happy with our purchase! More
by Mcbushnell
May 23, 2023
Carter was a pleasure to work with. I found him to be honest and trustworthy. I found him to be honest and trustworthy. More
by jackie_ogden
Employees Worked With
May 21, 2023
Allen was wonderful! He was very informative and made my first car purchase effortless. I highly recommend him! He was very informative and made my first car purchase effortless. I highly recommend him! More
by hgs0005
May 15, 2023
Royal knowingly sold my son a vehicle with a bad compressor. To make matters worse the General Sales Manager refuses to even speak with us about the issue. His refusal to communicate with us says a compressor. To make matters worse the General Sales Manager refuses to even speak with us about the issue. His refusal to communicate with us says a lot. The reviews will lead you to believe Royal is reputable, however the service (or lack thereof) says otherwise. More
by LaQuita
May 10, 2023
Very helpful and informative. Assisted even post purchase. Hope to do future business when we are in need of another vehicle. Assisted even post purchase. Hope to do future business when we are in need of another vehicle. More
by debra.schneider
April 29, 2023
Our experience with Royal Volvo and Allen Cook was beyond phenomenal. Very knowledgeable, courteous, friendly, helpful, and patient. I would definitely return back to purchase my next vehicle and will highly phenomenal. Very knowledgeable, courteous, friendly, helpful, and patient. I would definitely return back to purchase my next vehicle and will highly recommend them to others. Customer service and professionalism was top notch from beginning to end. Thanks so much to Allen and John….you made this buying experience special and flawless. I hope that these two gentlemen are recognized for a job well done! More
by holmes7780
April 11, 2023
Carter provided excellent customer service ! He went above and beyond to get the car to me so I could see it and test drive. He went above and beyond to get the car to me so I could see it and test drive. More
by kellyhobbs
