Royal Automotive

Carter was a great help and very knowledgeable. He walked us through all aspects of the vehicle well and made it a quick and easy process. He walked us through all aspects of the vehicle well and made it a quick and easy process. More

The team at Royal all work for customer satisfaction. OUTSTANDING CUSTOMER SERVICE sums it best for me. No high pressure xx like most dealerships. Don was especially helpful. We were 600 miles fro OUTSTANDING CUSTOMER SERVICE sums it best for me. No high pressure xx like most dealerships. Don was especially helpful. We were 600 miles from home visiting our family in Tuscaloosa. I saw the car on the Royal Automotive Car Gurus post and could see it was priced right (I have been shopping for a couple months). I requested availability status and Don called shortly afterwards. We visited the lot the next day expecting the ole “dealership song and dance”. But to my surprise, that never happened. Don was very welcoming and courteous. Had answers at hand for all my questions. No pushy salesmanship. Just friendly conversation about the car and what we were looking for. We test drove the car with Don and loved it. But we did not bring the car I planned to trade. But that was not a problem for Don. We negotiated a trade-in price (sight unseen) that I found fair for my vehicle. Don suggested that he could hold the vehicle while we thought about it if we put a small deposit down. But I did not at that time. But the next day I called back and put down the deposit over the phone and he removed the car from the lot. I traveled home returned a few days later with my trade-in vehicle. Don inspected my car and we finalized the trade agreement in about 20 minutes. Don had their car ready to go, serviced, and a full fuel tank. Sammy had all paperwork and ready to sign and he went through it and explained every page.. Within an hour from arrival, we were done. Fastest closing on a car transaction I have ever made! I just can't say enough about the great experience we received from Don and Sammy and the rest of the team at Royal Automotive. Excellent job! What a refreshing experience. If only all car dealers could handle business this way. I know I will be back to give them a shot at my next vehicle. It will be worth the 1,200 mile round trip to get this level of service again. Thank you all. More

This is our second vehicle purchase from Royal GMC this year. We are very pleased and highly recommend them. year. We are very pleased and highly recommend them. More

Very prompt, responsive and professional. Was willing to work with me over text. Not a forceful salesman and listened well. Great experience. Was willing to work with me over text. Not a forceful salesman and listened well. Great experience. More

He was awesome to work with. he was very helpful, patientand understanding. will definitely use Matt again! he was very helpful, patientand understanding. will definitely use Matt again! More

There’s a reason people are Loyal to Royal! They make the car buying experience easy and stress free. I just bought my second car in a row from Matt Coulter and will be back to buy my next one They make the car buying experience easy and stress free. I just bought my second car in a row from Matt Coulter and will be back to buy my next one from him as well. More

Had a great experience! Matt was very kind, courteous and helpful as was Micah. Would highly recommend Royal Automotive to anyone looking for a new or pre owned vehicle. The Matt was very kind, courteous and helpful as was Micah. Would highly recommend Royal Automotive to anyone looking for a new or pre owned vehicle. They put a lot of effort into satisfing their customers. It's just who they are!! More

Matt always makes things simple and easy! Extremely communicative and pleasure to work with! We will keep coming back Extremely communicative and pleasure to work with! We will keep coming back More

Royal Buick GMC was incredibly helpful throughout the trade in and buying process. We were treated with kindness and fairness. They made everything very easy for us! trade in and buying process. We were treated with kindness and fairness. They made everything very easy for us! More

Convenient location, good selection of vehicles, reasonable value for my trade-in and very courteous people. reasonable value for my trade-in and very courteous people. More